 LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | reply to loadmaster
Re: Sudden slow speeds. Need Assistance Although I can't look at your line, (You may want to post in the Covad direct forum) I do have a question.
said by loadmaster:I'd contact Earthlink but they are useless for troubleshooting. I've seen this type of comment here before, and I don't understand why a user, such as yourself, would keep, and pay for an ISP, when by your own quote, they are useless for support issues.
I'm just trying to understand the consumers thought process on this, as to me, an ISP owner, it makes no sense.
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Lightning Bolt Technologies |
| Having been thru it, I'd liken it to the battered wife syndrome.
The service works long enough for a trouble ticket to expire and then it goes flakey and you have to start all over again.
Or, it comes back before you get thru to level 3 and all they do is keep asking is it working now yournamehere. What lights are on your modem younamehere. do you have a TV within 3' of the modem yournamehere. Is there anything else I can help you with yournamehere.
Or, you get through to level 3 and their computers are down.
Or, it goes down the next day, you get to L3 but the service is back up and they can't access their logs from the day before.
When you finally nail all the conditions and the engineer is on the phone, they put you on hold, change your service to 6MB when your line can only support 3MB, get back on and say they found the problem and reset it to 3mb.
Rinse and repeat.
All those happened to me.
The other part of it is EL used to be good. Then they outsourced everything. Back in the day, dial-up was what everyone used and it was a day when email addresses were only with your ISP. When you've had an email address with an ISP for 9 years as your login and contact email to a bazillion websites, it's a daunting task to switch.
Basically, for those who've been with EL since circa 1999, you can't understand them in terms of the way things are today where there's plenty of ways to shield your dependency on ISP. In other cases there's little to no competition thus no choice. FYI |
