 sortofageekNot TroublePremium,Mod
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| reply to mldennisbr
Re: [Connectivity] Dropping connection As requested by the link at the top of the forum on How To Get Help ---> »Comcast High Speed Internet FAQ »How To Get Help!
Please post the following information:
1) Your location: City and State.
2) A description of the problem.
3) Is the issue intermittent, constant or does it occur at a specific time of day?
4) Your modem make, model & firmware version. How to find firmware version: Access modem
5) Describe any home networking if applicable. (i.e. routers, hubs, adapters, etc.)
6) List any firewall and/or anti-virus software you have installed. Include what version you have.
If you have an issue with an intermittent connection or no connection:
• What indicator lights does the modem have and the current status of each. (i.e. constant or blinking)
• Post modem's signal levels: Signal Levels
• Post modem's log entries: Log Entries
• Give a description of the cable & splitters configuration in your home leading to the modem.
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