jaw2012
join:2008-08-01
019405
| "Channel Unavailable"
I used to get these every once in awhile, but as of late I am getting them on mostly every channel I watch about once every hour! It's more then annoying to say the least! I re-booted the router/HD-DVR to no avail. I thought maybe the HD-DVR was overheating, since i actually do have a stereo on top of half the HD-DVR. So I moved the stereo off and I am still getting the dreaded "BLACK screen of death." Any thoughts?? |
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mystryfiostk
join:2008-07-17
00000 | known issue with 7216s.
you'll need to power cycle the dvr every few days until the bug is fixed.
if you have a 6416, could be a signal problem. |
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unclejosh9
join:2005-03-01
Stoughton, MA
| reply to jaw2012
I have this problem constantly. I was told by a tech when I called that is was due to the fact that I am using a HDMI cable and to try switching to component cables. Unfortunately that isn't viable for my setup, so i have to deal with going to the website and resetting the box every day...sometimes several times a day. |
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joe01880
join:2007-10-26
Wakefield, MA
 ·Verizon FIOS
| reply to mystryfiostk
said by mystryfiostk  :known issue with 7216s. you'll need to power cycle the dvr every few days until the bug is fixed. if you have a 6416, could be a signal problem. Sorry buts thats B/S, if it's a known issue with 7216 boxes then the boxes should be recalled and not issued. |
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jaw2012
join:2008-08-01
019405 | reply to unclejosh9
How do I go about resetting my 7216 online? I just have Fios TV, so I didn't need to setup a u/pass when it was installed. Where would I go to create an online account? Thanks! |
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unclejosh9
join:2005-03-01
Stoughton, MA
| You have to go to verizon.com and set up an on-line account for your verizon bill if you don't have one already. You need a copy of your bill and sign up. Once that is done you can go to the My Services page and click on TV and reset the box by clicking the reset box link. |
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jaw2012
join:2008-08-01
019405 | reply to jaw2012
Thanks my man! I guess if I have not yet received my first TV bill I cannot sign up yet huh? |
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Rattler
join:2001-04-13
Havertown, PA
 ·Verizon Online DSL
·Verizon FIOS
1 edit | reply to jaw2012
said by jaw2012 :How do I go about resetting my 7216 online? I just have Fios TV, so I didn't need to setup a u/pass when it was installed. Where would I go to create an online account? Thanks! So far as the reset/reboot is concerned, unless I am greatly mistaken, the reset you are able to do online is no different from pulling the AC plug for 30 seconds or so.
The only way I am aware of having a MAJOR reset done is to call FSC and have them do it. Whatever it is that they do, you cannot issue that command from your Verizon.com account. When they issue that reset, I believe it will clear your recordings, parental PIN (if you set one) and other customizations you may have programmed. You can see why that is not something they make available to the subscriber.
If I am wrong, someone set me straight, please.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons |
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unclejosh9
join:2005-03-01
Stoughton, MA
| Yes the reset on-line is the same as pulling the plug. However with those of us with home theater setups, it isn't feasible to access the power cord every day. It is much easier to click on a link and have it happen immediately without having to move equipment and access panels. |
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unclejosh9
join:2005-03-01
Stoughton, MA
| reply to jaw2012
said by jaw2012 :Thanks my man! I guess if I have not yet received my first TV bill I cannot sign up yet huh? Is your phone through Verizon? |
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jaw2012
join:2008-08-01
019405
| said by unclejosh9 :said by jaw2012 :Thanks my man! I guess if I have not yet received my first TV bill I cannot sign up yet huh? Is your phone through Verizon? Yes my phone is a Verizon line. |
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unclejosh9
join:2005-03-01
Stoughton, MA | so you already have a verizon account |
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jaw2012
join:2008-08-01
019405
| said by unclejosh9 :so you already have a verizon account Yes but not an online account to access all the online features. |
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unclejosh9
join:2005-03-01
Stoughton, MA | yes, but your online account is your telephone bill account and the tv service is added to it. so if you go and register you phone account online, your tv service is listed there. |
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jaw2012
join:2008-08-01
019405
| said by unclejosh9 :yes, but your online account is your telephone bill account and the tv service is added to it. so if you go and register you phone account online, your tv service is listed there. Thanks! |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| reply to Rattler
said by Rattler : When they issue that reset, I believe it will clear your recordings, parental PIN (if you set one) and other customizations you may have programmed. Rattler-
Actually, the FSC can do a "soft" and "cold" INIT hit to your STB. The soft will not erase your recordings. (I had one sent yesterday) 
--
"ONE team - ONE city - ONE dream!!" |
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