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US Cable Support > Road Runner > [TWC] NYC - Slow Speeds, Part 2

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reply to dreamer

Re: [TWC] NYC - Slow Speeds, Part 2

problem still exists.
called level 3 again tonight after emailing all my tracerts yesterday.
tech said this was submitted to "G-NOC"yesterday. 24-48 hours Ill get a call.
to forum · permalink · 2008-09-23 22:38:18 ·


Liet

join:2001-03-27
Elmhurst, NY

A supervisor of Tier 3 tech support responded to one of my emails to let me know that since this is clearly a problem with TWC's network, the problem has been escalated to their Network group.

Whether or not they get someone over to that Newark node to install some new servers is the real question...

I'm sick of 600+ pings every night at primetime.

to forum · permalink · 2008-09-24 00:19:36 ·
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