Re: [TWC] NYC - Slow Speeds, Part 2 in Road Runner

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 07 Feb 2010 18:42:05 EDT

said by Tony53 :

peak hoursssss
up/downs are good
but pings are just ehhh :\

Some areas are just overcrowded at least you are getting now what your paying for but it's stupid that you have to buy your own equipment bleh!

and if time warner would not have docsis 3.0 SB6120 would be useless

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 06 Feb 2010 18:17:21 EDT

Tony53 : peak hoursssss
up/downs are good
but pings are just ehhh :\

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 06 Feb 2010 15:13:29 EDT

patt2k :

said by Broooklyn :

I am out on Staten Island and have been losing my mind with my internet over the last week and a half. The slowdown begins at around 5pm and progresses from then on. By 10:00pm on into the AM this is what I have been dealing with:

I would like to display my download/upload results, but it always fails/times out at the upload portion, thus I can not finish the test. Last test my download was 9.77Mbps and this is with the wireless router and we have turbo.

We had a tech come out on Wednesday, and he came in the afternoon, when everything is usually running smoothly, and explained to him that he will not see what I am seeing until after 5. He ran all of his tests and everything showed up normal, and he even switched out the modem with a new one. Later on, once again, the same old story.

Before this past week and a half, I never experienced any issues at all.

GET SB6120 my friend =)

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 06 Feb 2010 01:21:24 EDT

Broooklyn : I am out on Staten Island and have been losing my mind with my internet over the last week and a half. The slowdown begins at around 5pm and progresses from then on. By 10:00pm on into the AM this is what I have been dealing with:

I would like to display my download/upload results, but it always fails/times out at the upload portion, thus I can not finish the test. Last test my download was 9.77Mbps and this is with the wireless router and we have turbo.

We had a tech come out on Wednesday, and he came in the afternoon, when everything is usually running smoothly, and explained to him that he will not see what I am seeing until after 5. He ran all of his tests and everything showed up normal, and he even switched out the modem with a new one. Later on, once again, the same old story.

Before this past week and a half, I never experienced any issues at all.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 05 Feb 2010 15:50:53 EDT

patt2k :

said by Tony53 :

Update-
Got my 6120 provisioned. That was.. pretty quick, Less then 24 hours and it's already provisioned. lol.

Heres my speeds for the afternoon.

IE :

Looks good :)
you should have just called level3 directly less hassle with useless level 1 and level 2 ;]

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 04 Feb 2010 12:01:28 EDT

Tony53 : Update-
Got my 6120 provisioned. That was.. pretty quick, Less then 24 hours and it's already provisioned. lol.

Heres my speeds for the afternoon.

IE :

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Feb 2010 21:08:44 EDT

Tony53 : Well! It's been a while since I posted..
My speeds for tonight.

I bought a Motorola SB6120 today at Best buy, Cost me $100.
Just called TWC and what a hassle it was just trying to get my modem provisioned.. Went through atleast 4 reps and finally got to the right one, They said it will take atleast 3 days for my new modem to work.. So we`ll see by then if the speeds change in any way.. if not I guess i`ll return it and stick with my crappy service ):

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Feb 2010 19:13:54 EDT

gregj63 : It took 3 calls to Tier 3 support to find someone who knew what they were doing, but got my SB6120 provisioned and working for wideband successfully. One person told me it wasn't possible, and scheduled an appointment despite my trying to tell them otherwise. Called back a few minutes later, next tech said certainly it was possible (after being on hold a while), and said it would take 2-3 days to get it set up. Got a call a few hours later from TWC saying I was in the system, but speeds were not increased. Called Tier 3 again, and got a rep who put in the correct codes, and had instant 5/50 speed, working flawlessly ever since.

My advice is to keep calling until you get it working, and call Tier 3 directly. No one seemed to have a problem with that. The number I used for Tier 3 was 866-506-0218.

And yes, I did join here in 1999. Can't imagine I haven't posted since then, but I guess it's possible. Just didn't have anything to add I suppose. ;)

Thanks for your advice.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Feb 2010 13:28:08 EDT

JSY : Gregj63, so you already have you SB6120 provisioned and they still told you that you needed to swap it for their modem if you wanted to upgrade to Wideband? From what I can tell, at that point all they need to do is sign you up for the Wideband since they wouldn't have to fill out a form to provision your modem.

The way I did it - I contacted them via chat and told them I wanted to upgrade to Wideband and use my own modem. They confirmed that they it was possible, but they couldn't do it online and that I needed to call them. They put the note in my file so that when I called, I wouldn't need to go through explaining it all again.

When I called, they did put me on hold, but they came back and signed me up for the service, and filled out a form to provision my SB6120. I was told it would take a week, but it was completed the following morning (lucky). No visits from TWCNYC required.

I think maybe you should contact them again, or maybe do something like what I did above so that someone who knows what they're talking about will notate your account, so that when you do call - you will have something to back up what you request.

I'm thinking since you already have your modem in their system, this should be easy for you.

My other question is - was that really only your second post here after having joined back in July of 1999? LOL!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 02 Feb 2010 21:25:34 EDT

nyrmetros : And now I get this with Firefox.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 02 Feb 2010 21:19:10 EDT

nyrmetros :

I wonder why my ping is so high ??

This is using IE 8

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 01 Feb 2010 21:24:28 EDT

d0ofy : I finally got the SB6120 provisioned and I'm pretty happy to see full speed during peak hours.

RR Turbo

One strange thing is that I was not expecting to keep my old IP address from the RCA modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 30 Jan 2010 12:08:10 EDT

MacAlert : Did you call the number I sent you?

Also, are you connected directly to the modem?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 30 Jan 2010 05:41:20 EDT

Tempie : i cant get anything past 200kb anytime of the day or night with the sb6120.. I've connected wirelessly to someone else's connection from my building who also have RR.. they also do no get more then 200kb.. I've tried it in 3 different connections from road runner in my building.. no one gets anything higher then 200kb..... no idea WTF is going on

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 30 Jan 2010 05:37:04 EDT

Tempie : yes firmware is the latest.. 1.8 or something.. i tried rebooting it.. it didnt do anything. =/

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 29 Jan 2010 00:22:56 EDT

jimnyc : This is half the download speed I've had for years. It started a few days ago.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 28 Jan 2010 18:23:36 EDT

Smith6612 : Wireless B maxed out at 11Mbps Theoretical, and ~5.5Mbps downstream.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jan 2010 21:24:56 EDT

MacAlert : Keep in mind you are limited to the speed of your wireless card. If your modem is 802.11b, the max you will see is the 12MB/s I believe.

I am using a Linksys WRT54GL wired to the computer. I also achieve the same speeds on wireless where all the wireless cards are 802.11g.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jan 2010 20:46:40 EDT

gregj63 : Bought my Motorola SB6120, configured by Roadrunner & working within a few hours of calling Tier 3. Now in the evening rush, still getting 5mbps speed though was 20mbps at off-peak times.

Thinking of trying Wideband for a while, since it is available in my area. Called tonight to sign up,and after about 30 minutes on hold, told I couldn't get it without using their modem. I know others here have done it with the 6120. Any advice on who to call to actually get it done?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jan 2010 20:33:38 EDT

voodoonation : MacAlert,
Thanks for the reply. What kind of router are you running? Is there a difference in the speedtest when you run via router vs directly connecting into the modem?

Mine difference is pretty drastic.
45Mbps (modem wired) vs 12Mbps (via router wirelessly)

Just curious what others are experiencing. Trying to see if the bottle neck now is my router.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jan 2010 18:47:59 EDT

MacAlert : My results were through the router, can't speak for the others.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jan 2010 17:35:00 EDT

anon : So I've been trolling this thread for sometime and I gotta say thanks for all the information guys. Thanks to NYCNetwork and patt2k, especially. Getting some decent speeds here with the SB6120 in zip 11222.

I'm running through a router (Linksys 160n) and I get totally different speeds when i connect directly in the modem(much higher) as going through the router wirelessly.

Are these results you guys posting here directly via the modem or with a router in between? Definitely curious.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 26 Jan 2010 17:16:40 EDT

nycnetwork : Again, serious slowdowns, and a huge packet loss in 11206. Using SB6120, .1.8 firmware. Scheduled appointment in a week.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 Jan 2010 23:10:32 EDT

bats :

said by Tempie :

Ever since ive had the sb6120, it was really a good advantage for me until sometime last week when my speeds suddenly disappeared. i have no idea what is going on.

i had the same thing happen late last week as well - for a couple of evenings, slow speed and lots of packet loss. but things have been fine since sunday.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 Jan 2010 22:10:01 EDT

nycnetwork : Serious packet loss here in E. Williamsburg tonight and for the past week or so.
I called and downgradedmy wideband to turbo, and got it for $33 + 9.95 for the first year. I think I'll stick to that. Getting crazy powerboost speeds, clearly when its working as its supposed to.
No tonight. About 80mbps down on a speed test.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 Jan 2010 14:30:07 EDT

anon : What modem did Time Warner Cable provide you with? If you have the RCA DCM 325, then you will need to upgrade (»www.simplehelp.net/2006/08/01/ca···-dcm325/). If it is not that modem you will want to check to make sure that your modem is DOCSIS 3.0. From what I have read TWC upgraded to DOCSIS 3.0 some time in Fall 2009 for certain areas (announced on September 25th, 2009). Get the Motorola SB6120 from Radio Shack it is DOCSIS 3.0 compliant.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 Jan 2010 14:29:30 EDT

anon : What is the firmware verison on you Motorola SB6120? Is it the latest version? SB6120-1.0.1.8? If not, when is the last time you rebooted your cable modem? If it is the latest version, reboot your cable modem anyway to see if this fixed your connection issues (Full Reboot). If it is not the latest version, then reboot and see if the latest version has been unloaded to the modem. If the reboot doesn't help and you do have the latest version, then I think it is time to give TWC Tier 3 a call to have them check all of your signals.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 24 Jan 2010 22:43:11 EDT

chloe5 : Hi, I am new to Road runner and I actually signed up for 7mbps initially ...after one day of service... it was so slow i called and upgraded to 15mbps (turbo) and it was even slower than the 7mbps... i called and they told me to do a speed test and this is what i got ...i am confused i thought i was suppose to get up to 15 mbps?

Download 1.06mb/s
Upload 0.29 mb/s

I have my modem connected to a wireless router and i can't get it working .. i tried connecting the modem to my desktop and that didn't work either... the only way it will work is when i connect it to my labtop?

can anyonne help me?

Thanks

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 23 Jan 2010 16:58:23 EDT

patt2k :

said by Tempie :

iam tired of calling them, its been a routeen process ever since ive had rr. Although i did call them and they said theyd send out a technician to see the problem, which rly isnt going to do much.i dont know what to do. im fed up with rr.

I suggest you go with dry loop dsl however it costs like 50-60$ or get verizon dsl 3 mbps sign contract with them (you have to in order to order)when fios comes you can switch to fios easily

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 23 Jan 2010 12:45:42 EDT

Tempie : iam tired of calling them, its been a routeen process ever since ive had rr. Although i did call them and they said theyd send out a technician to see the problem, which rly isnt going to do much.i dont know what to do. im fed up with rr.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 23 Jan 2010 12:42:42 EDT

patt2k :

said by Tempie :

I also have purchased this modem during Christmas time, my speeds have been increased since then until sometime this week. I dont get nothin above 2MB download.Ever since ive had the sb6120, it was really a good advantage for me until sometime last week when my speeds suddenly disappeared. i have no idea what is going on.

I currently have the turbo plan and this is my speeds with the sb6120

Wow just wow... Call and complain.. Get credit

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 23 Jan 2010 12:23:29 EDT

Tempie : I also have purchased this modem during Christmas time, my speeds have been increased since then until sometime this week. I dont get nothin above 2MB download.Ever since ive had the sb6120, it was really a good advantage for me until sometime last week when my speeds suddenly disappeared. i have no idea what is going on.

I currently have the turbo plan and this is my speeds with the sb6120

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 23 Jan 2010 11:52:02 EDT

patt2k :

said by epicsurge :

tried again, called directly to a t3 tech and he didnt do the provision on the spot. Still have to wait 2-3 business days. He also said that there are no planned splits for flushing, which made me sad because it is overloaded as hell.

Update : I decided to plug in my modem and hook it up just to see, and evidently enough, i had a connection, my old modem stopped working.

Im really happy that i found this thread and went through it to find the sb6120 solution, did another speedtest at primetime and i was around 23MB, the only thing that increased was the ping but it's WAY better than having 1mb download.

Great it's working out for you.

Seems like you are on turbo? because I can see that your nodes are really overloaded because you can't reach the 0.73 upload. But still it's better then 1 mbps download.

:)

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 22 Jan 2010 01:16:16 EDT

epicsurge : tried again, called directly to a t3 tech and he didnt do the provision on the spot. Still have to wait 2-3 business days. He also said that there are no planned splits for flushing, which made me sad because it is overloaded as hell.

Update : I decided to plug in my modem and hook it up just to see, and evidently enough, i had a connection, my old modem stopped working.

Im really happy that i found this thread and went through it to find the sb6120 solution, did another speedtest at primetime and i was around 23MB, the only thing that increased was the ping but it's WAY better than having 1mb download.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 Jan 2010 18:18:47 EDT

epicsurge : i bought the sb6120 and made the call, just waiting for them to switch it. I also switched from earthlink to RR with turbo boost, heres hoping it solves my 7-1am problems.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 Jan 2010 17:29:36 EDT

patt2k : if you search the road runner section you will find it ;-) i had it saved on my phone but i lost so ;d just look around

But remember with Earthlink you won't see powerboost but expect 10 mbps all the time with SB6120

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 Jan 2010 15:45:49 EDT

epicsurge : Ok thanks, im going out to radioshack to buy the sb6120 modem, i have earthlink so im assuming its linked to RR, im tired of my 10mb line dropping to 1MB from 7pm - 2am, i have 5 computers in my house and i'm a gamer.

Also anyone know the phone number to call?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 Jan 2010 15:38:04 EDT

patt2k :

said by epicsurge :

Do i have docsis 3.0? (Flushing NY)

also it looks like i only have one channel?

Yes you do have docsis 3.0 but your current modem will only support 1 channel

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 Jan 2010 15:15:03 EDT

epicsurge : Do i have docsis 3.0? (Flushing NY)

also it looks like i only have one channel?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 18 Jan 2010 12:35:10 EDT

anon : I'm another Road Runner Turbo user in Flushing (11355) that nearly switched to DSL, until I happened to find this forum. I've had the worst internet connection for a long time. I mean slower than dial-up and I've had TWC technicians come numerous times to no avail. If you have this cable modem »www.simplehelp.net/images/cable_···325a.gif, then you will definitely have limitation in your internet speed. I purchased my Motorola SB6120 from Radio Shack. Installed the new cable modem and called TWC Tier 3 support to get the new cable modem provisioned. Note: This cable modem can take 5-30 minutes to setup. The Tier 3 technician at first thought my new cable modem was a dud. However, we waited 30 minutes (it literally takes that long for this unit to setup) and finally my cable modem was showing online after initially showing an offline status. It was also nice that the Tier 3 checked my cable lines to ensure there was not any sort of signal problems. Now my internet connection cranks like it's should and I feel like I'm finally getting my value for the money. I can easily switch to Road Runner Wideband with this cable modem in the future.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 05 Jan 2010 00:07:16 EDT

Tempie : Most likely a RCA modem

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 Jan 2010 13:07:19 EDT

Hi : does anyone know, which modems/emta's they're giving out currently in NYC? thanks.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 03 Jan 2010 03:19:24 EDT

MacAlert : They offer a DOCSIS 3 modem/router with wideband service only as far as I know.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 02 Jan 2010 20:18:22 EDT

nyrmetros : So TWC offers Docsys 3 in NYC, but doesn't offer the Docsys 3 modem. is that correct?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 20 Dec 2009 22:27:35 EDT

nyrmetros :

ok what the heck ??

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 20 Dec 2009 09:52:06 EDT

Tempie :

said by Bytezboy :

I hope they will bundle this with triple play soon.

prolly will, expect it to be close to $200 a month tho.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 19 Dec 2009 23:19:22 EDT

Bytezboy : I hope they will bundle this with triple play soon.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 19 Dec 2009 14:05:18 EDT

patt2k : ^ Widckedny5 glad to see your speeds better.

But you do realize that 34 mbps full docsis 1.0 speed is only for first 10 MB? it's only good to show-off on speed tests. Otherwise only sites like netflix or other that can stream HD turbo boost is useful. And then boom! your back to 1200 KB/s (Unlike Wideband) 6400 KB/s Steady! and 640 KB/s upload.

~patt!

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 19 Dec 2009 02:55:41 EDT

wickedny5 :

said by amazza :

WickedNY5: Won't even power up properly. I will eventually call Motorola get it replaced, and then sell.

For now, I am going to use the SMC modem that TWC provides with their wideband service. I don't see an advantage in using the SB6120 with the wideband service, especially since my first one didn't last 2 months. Thanks for the suggestion of leaving the modem off for 2 hours.

Adam

I definitely see an advantage of using the SB6120. No more slowdowns between 6pm-12pm. My downloads are consistent day or night. Amazza i havent got the wideband service and i dont think i will. Its pretty expensive for me and with the speeds im getting now its almost as fast as wideband. i have the turbo plan which is 15Mbps down and 768Kbps up.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 18 Dec 2009 05:52:05 EDT

anon : I purchased a SB6120 from radio shack.... Called Time warner to add wide band, they put in a order to provision my modem. They asked for the model & the HFC MAC ID... I get a call today saying this model MAC ID brings up another account.... the lady on the phone said, she would call back when I get a new modem (which took 15 mins)...so I run to radio shack and exchange it out... come back.... get a call from TW again.. same lady.... give her the new MAC ID.. and SAME PROBLEM????

These modems were BRAND NEW... I can tell they were NOT returned before.... I have no clue what TW is doing.... and REP, took the number to radio shack... and said she would call me tomorrow.. to let me know whats going on...

but how is it possible the MAC ID bring up other accounts?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 23:53:27 EDT

Tempie : No, i bought the modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 23:14:46 EDT

albundyhere :

said by Tempie :

Ok well, thats me using RR in the 11355 area, when i have the 10mb plan.. getting the sb6120 in a day or so.. nomore slowdowns hopefully.. YAY!

Did you have to buy one? or did TW replace your current one? If I need to purchase one, then they are doing this on purpose. Class action anyone?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 22:12:50 EDT

MacAlert : No slowdowns!

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 20:32:10 EDT

Tempie : Ok well, thats me using RR in the 11355 area, when i have the 10mb plan.. getting the sb6120 in a day or so.. nomore slowdowns hopefully.. YAY!

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 11:10:41 EDT

amazza : WickedNY5: Won't even power up properly. I will eventually call Motorola get it replaced, and then sell.

For now, I am going to use the SMC modem that TWC provides with their wideband service. I don't see an advantage in using the SB6120 with the wideband service, especially since my first one didn't last 2 months. Thanks for the suggestion of leaving the modem off for 2 hours.

Adam

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 17 Dec 2009 02:18:02 EDT

wickedny5 : To: nycnetwork
Im running windows 7, so i dont see anywhere on the airport utility to renew the DHCP. I forgot to mention i have the new revision of the extreme which came out in October. It has a Gigabit ethernet ports and is simultaneously dual band. Im running airport utility v5.5 and the extreme firmware is v7.5. which came with the CD setup. After a day of googling.. i found out i had to leave the modem off power for more than 2 hours so that it can release and remove any mac address it had stored. Time-warner and Apple made me power cycle for only 15 minutes off at the most, which wasn't enough for the SB6120. Everything is working fine now, my speeds are super duper fast, best of all is i have no slow downs at peak hours 6pm-11pm and my Link light is Blue.

To: Amazza
Next time with a new router, leave the modem off power for about 2 hours or right before you go to bed power it off, like i stated above. Im sure it will work. One question though, you said your SB6120 died?? how so? and dont you have warranty on it?? cant motorola repair it or send you a new one??

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 16 Dec 2009 14:54:14 EDT

amazza : wickedny5 I had the same issue when using the SB6120 with wideband. I had it with a few different routers I tried. Basically it would take too long to get an IP. Only router I got to work was a Linksys WRT610.

My 6120 actually died a week or so ago, not sure if the 2 were related. I'm actually getting the TWC SMC modem this weekend will see if the DHCP delay still exists.

Adam

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 23:53:45 EDT

daeggi : Thanks for reply.

I just tried to convince TWC sales to get me one, rather than buying one out of my pocket, but got no where w/ it.

I think I'll give it a try when I get a chance, but it's little overwhelming to change service, and get a modem on top of it for now.

Atleast it sounds like there is a solution for the slow downs, so it's good to hear.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 23:39:49 EDT

MacAlert : With the SB6120, you will not experience slow downs......yet (who knows what will happen when more people go wideband).

But for now, you will have consistent speeds if you use the SB6120 over the Time Warner RCA or whatever brand modem they use.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 23:21:21 EDT

patt2k : when fios comes to flushing! man time warner is going to loose so much money!!
im in brooklyn I was having slow speed issues for long i know how it feels. Even high pings :/

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 22:01:19 EDT

daeggi : Thanks for the reply, and I did read few pages of this topic, but didn't want to go through all 50 pages of it.

Hope someone answers the new modem solution.

So TWC doesn't provide for us at all? We HAVE to buy it?

I left RR because of the slow down, and switched to Earthlink DSL that uses covad back bone. The speed has been consistant and been pretty happy w/ the service, but was wondering how RR is since it does have better max speed than what I have (6mb down).

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 21:00:12 EDT

albundyhere : i'm in the 11355area. my dialup speeds are consistent throughout the day. i havnt seen 10mbps in months. but at least now i am seriously considering dsl extreme fiber, as i don't have a phone line in my apt. i cannot deal with tw anymore.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 20:39:29 EDT

nycnetwork : Wickedny5:
try connecting your modem straight to your computer bypassing the Airport Extreme. If you still cant get online the problem is your modem or Time Warner Service.

If you can, Open your Airport Utility from the Utilities folder, Select your Airport on the left side, click at the bottom Manual Setup,, then Internet tab at the top, then Renew DHCP lease. Thats it. Should work.
Also make sure that every time you are connecting your modem to a different device you restart/powercycle your modem since you are connecting it to a different NIC.

If at the end it is your Airport Extreme's proeblem, simply schedule a Genius Appointment in your closest Apple store, and they'll look into the problem. The best Customer support there is.

I am getting mad fast speeds using WiFi with my Airport Extreme. about 50mbps over the air, without a single glitch. Never had to reboot it. It's a rock solid device, plus you can attach USB hard Drive to it and use it as a server internally or externally.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 19:07:20 EDT

MacAlert : I hope that wasn't a serious question.

This has already been answered multiple times in the last couple of pages.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 17:35:44 EDT

daeggi : So what's the verdict on slow downs at nights in 11355 area?

I know the DOCSIS is available, but not paying 99 bucks a month for it.

Does regular RR slow down at nights?

or is the new modem purchase on your own a fix for the slow downs?

Thanks.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 16:07:49 EDT

patt2k :

said by wickedny5 :

said by MacAlert :

Take the old modem back after the new one is set up. It could take up to 3 days for your new modem to be provisioned. The old one will stop working when the new is ready to be used.

Did you give TW the new MAC ID?

you were right, my old modem did not work this morning so i plugged in my new SB6120 and viola its working. May i say its really is blazing fast. Only problem im having with now is my airport extreme cannot pick up an ip address from the modem. I've spent 1 hour on the phone with road runner tier 3 support and another hour with apple tech support.. both blaming each other for the issue. So for now i have to directly connect the modem to the PC... anyone know any issues with the airport extreme not being able to pick up an ip address with this modem???

NYCnetwork has the same router he sohuld be able to help you.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 15:07:46 EDT

wickedny5 :

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Dec 2009 00:04:06 EDT

nycnetwork : Actually just go to J&R and get it there. With tax comes to about $90.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 14 Dec 2009 22:02:54 EDT

Tempie : nm

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 14 Dec 2009 22:00:55 EDT

Tempie : was meant for PMS. sorry

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 14 Dec 2009 21:53:01 EDT

Tempie : nm

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 14 Dec 2009 10:30:39 EDT

MacAlert : Take the old modem back after the new one is set up. It could take up to 3 days for your new modem to be provisioned. The old one will stop working when the new is ready to be used.

Did you give TW the new MAC ID?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 14 Dec 2009 09:25:27 EDT

wickedny5 :

said by MacAlert :

Call TW support, ask for Tier 3.

Just tell them you bought a new modem that you would like to get provisioned. They will ask for the model number and the MAC address (I think that's what it was).

i went to time warner directly with my new SB6120 modem and my old modem to return it. They told me to go back home with my old router and that i will be called in 3 business days to setup the new SB6120. Is this proper procedure????
Well next day i called and tech support said that their is a note on my account that i will be called to get setup, to just wait. yea i know i sound impatient, but i just want this bad boy hooked up already lol

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 13 Dec 2009 20:11:33 EDT

MacAlert : Call TW support, ask for Tier 3.

Just tell them you bought a new modem that you would like to get provisioned. They will ask for the model number and the MAC address (I think that's what it was).

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 13 Dec 2009 18:12:10 EDT

anon : How does one go about getting said modem "provisioned." A buddy of mine who works for Comcast makes it seem almost impossible to get this done over the phone or in person.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 19:36:00 EDT

patt2k :

said by kozarrat :

said by patt2k :

I am in 11222.

11211 is Williamsburg? Bedford area? I suggest you buy DOCSIS 3.0 modem if you got the money for wideband! less problems dont have to pay for their bad modem :)

Yes I'm at Driggs and N7. Now if I buy the Docsis 3.0 modem and stay with my current 10/512 plan, will I still benefit from channel bonding? I dont' care so much for speed as long as I can download at 5/10mbit dependably.

Sure it will. I did not know bedford was so overcrowded. Go to best buy in queens moll screw the tax and couple dollars more but you will get it right away, get it provisioned with RR and let us know! it's good to have docsis 3.0 modem its good for the future use :]]

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 15:08:51 EDT

kozarrat :

said by patt2k :

I am in 11222.

11211 is Williamsburg? Bedford area? I suggest you buy DOCSIS 3.0 modem if you got the money for wideband! less problems dont have to pay for their bad modem :)

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 14:36:40 EDT

Stacy : Extra slow today in 10012

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 14:04:47 EDT

patt2k : I am in 11222.

11211 is Williamsburg? Bedford area? I suggest you buy DOCSIS 3.0 modem if you got the money for wideband! less problems dont have to pay for their bad modem :)

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 13:48:36 EDT

kozarrat : Right now I can't even run a speedtest. It is that slow here in 11211.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 12 Dec 2009 00:53:34 EDT

kozarrat : 309 for downstream and 385 for upstream.
Also called TWC and they said wideband is available for my building.
Guess it's time to invest in a docsis 3.0 modem.
Is it only the motorola sb6120 that's available right now ?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 23:52:04 EDT

MacAlert : Confirmed....I have had no speed drops since getting the SB6120.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 22:02:08 EDT

patt2k : Kozarrat. Go to your modem diagnostics page if your frequency channels are

297 or 301 or some other one (not 687 of 5XX something) if the lower ones are in your diagnostics page your area is docsis 3

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 20:41:59 EDT

Tempie : Thanks Pizz and yes people in my area can have up to 50mb so im guessing thats Docsis 3.0. Can anyone else please confirm that my speeds wont be slow during the day/night with the sb6120 modem and the regular 10mb plan in my area flushing, ny?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 12:08:25 EDT

kozarrat : How can one determine whether an area is Docsis 3 enabled?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 08:27:26 EDT

Hi :

said by Tempie :

Ive had TWC in flushing for a few months, noticed the problem and switched to verizon dsl.. FIOS still isnt here by main street. When i did have TWC, i had the 10mb plan, i was wondering if i can go back to TWC and get the docsis 3.0 modem »www.amazon.com/Motorola-SB6120-S···01UI2FPE with the 10mb plan .. would that solve the slow speeds during the day/night?? please let me know. Thanks

If your area is Docsis 3 enabled, this modem will help you. But if your area isn't, then you'll still have the slow down. Also if you do get the SB6120, i'd highly suggest you grab turbo for an extra 9.99
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 11 Dec 2009 05:51:11 EDT

Tempie : Ive had TWC in flushing for a few months, noticed the problem and switched to verizon dsl.. FIOS still isnt here by main street. When i did have TWC, i had the 10mb plan, i was wondering if i can go back to TWC and get the docsis 3.0 modem »www.amazon.com/Motorola-SB6120-S···01UI2FPE with the 10mb plan .. would that solve the slow speeds during the day/night?? please let me know. Thanks

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Dec 2009 18:57:14 EDT

Dareius :

said by twcsalesman :

Dareius,

you can get both an emta and a modem, so you can get the wideband if its in your area, its no extra charge or anything if you have both.

Just caught this today. Thanks for letting me know this. Will look into this when I get back into the city.

I am considering upgrading to wideband. Will make a decision when I return.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Dec 2009 18:27:02 EDT

kozarrat : If I have a Docsis 3.0 cable modem with channel bonding, can it do channel bonding on the standard 10/512 plan, provided TWC has done the docsis 3.0 update in my area?

How do I check if TWC has docsis 3.0 in my area ? (i'm in williamsburg north side 11211)

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 07 Dec 2009 01:58:48 EDT

cmhuber : I can't beleive you guys are going through the exact same crap as we are on the other coast. I am in San Diego, and everyone from here north to SmelLA (Los Angeles) are getting screwed by the same thing.

Posted above are my smoke ping tests- just a measurement in milliseconds for a ping to the server. Take a close look. The top graph shows how latency to the server shoots way up at about 6pm every day, and then falls back to normal after about 1am. (If you have not yet started your own smoke pings, get it going now -- Tools section).

The bottom graph shows Thursday night through toniht (Sunday). In summary, EVERY single day, latency skyrockets about 6pm and comes back to earth by 1am. Record highs so far tonight however, as you can see on both graphs. Now I wish I lived in NY as maybe this graph would be plotting my favorite NYSE stock. I just broke a new 52 week high!!!

And you may all be familiar with the following as well: calls to customer support are still handled as they always have --blame it on customer hardware (all while prices just keep climbing), refuse credits, promise call backs that never occur, etc.

TWC really sucks.

Regards from San Diego!

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Dec 2009 23:36:05 EDT

patt2k :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Dec 2009 21:45:57 EDT

Bytezboy : Anyone else noticing high pings in the lower east side? It's in the low 100ms range to some hosts where it's usually around 50ms. DSLR is 61ms from my home, just a few miles away.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Dec 2009 10:42:13 EDT

anon : Dareius,

you can get both an emta and a modem, so you can get the wideband if its in your area, its no extra charge or anything if you have both.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Dec 2009 20:32:15 EDT

Dareius : I have off tomorrow. If I do not get too tied up with other plans, I may go by and see. I'll reply if I do.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Dec 2009 09:22:11 EDT

Hi :

said by Dareius :

said by Hi :

Dareius,

try going to the Store in Queens Center Mall and swap out your Modem. Maybe they'll give you a Docsis 3 one? You never know with these guys and gals :)

I am one of those that has to wait until they have one that works with the digital phone service.

I was considering dropping the phone service and going with the new Motorola after reading all the success stories of posters on here, but then had a double take and went the direction of my original post.

As soon as I hear or read news of a DOCSIS 3.0 modem that works with their digital phone service, I will make plans to go to the QCM office for an exchange.

have you gone to the queens mall yet and see what EMTA/Regular modems are being given out?
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 02 Dec 2009 00:11:57 EDT

nyrmetros :

and 5 minutes later I get this.

What the heck?

And now this !!

»/tweakr/block:···a=normal

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 26 Nov 2009 15:28:31 EDT

Bytezboy :

said by wickedny5 :

said by MacAlert :

said by wickedny5 :

WTF??? how come i keep getting these speeds from 6pm to 2am??? this has been going on for the last 4 months and all i get from timewarner is reboot my modem?? this is fraud, how can they advertise 10mbps and not deliver?? someone with a high status should sue there ass

Get a Motorola SB6120 and have Time Warner provision that modem....no more slowdowns.

well well well... i am feeling like a total douche right about now.. for the last 6 months i have been calling and complaining on the phone and on the forums about time warner cable being one of the worst internet service providers anyone could imagine.
Today around 9pm the peak hour of when i get very slow download speeds i decided to unplug my router and connect the modem directly to the computer so i can get at least an average of 1mbps download.. but all of sudden i was getting a full 10mbps download speed and it hasn't gone down since. I then started to think "wow all this time i was receiving 10mbps and my F... router has slowed my speeds during 6pm to 3am" so then how is that possible??

I then thought "well rush hour starts at 5pm and everyone should be home by 6pm, kids, teachers etc.. anyone with 9-5 job pretty much is home at 6pm.." oh and i guess they go to sleep at 3am because that's when my speeds ran back up. Now me living in a apartment building in the middle of flushing i must be getting interference with the hundreds or maybe thousands of wireless signals around me. I then connected the wireless router again and i was back to my 1-2 mbps. So then i was determined to find a way to either block other wifi signals, which obviously i cant, i then decided to find a way to make my signal the strongest in my apartment building so i can prevail through all other signals and make a strong connection with minimal interference. I looked up DD-WRT firmware and installed it in my WRT600N.. i Went to TX power and cranked it to 251..

I know its taking a risk because of possible overheating but i said what the heck.. Ive been so pissed off about getting bad signal i was at a point that if i wouldn't be able to use the internet i wasn't going to care. So after cranking the TX power to 251 i was receiving my full 10mbps!!! So could it have been there was stronger signal interrupting my connection?? I encourage everyone with a linksys wireless router living in a populated area and has slow downloads only between the usual 6pm to 3am to get a custom DD-WRT firmware and cranking there TX power up to the recommended maximum of 251.

By the way you have to have a compatible Linksys router to use the DD-WRT custom firmware. I have a WRT600N. here is the link www.dd-wrt.com

May i remind you that its extremely risky to flash your router with a custom firmware. It even voids your waranty. But if you decide to do it.. you can expect the results from below.. a good 12mbps down and 0.7 mbps up Remeber to crank that TX Power Up to safe level, i put mine to 251, but thats because i dont care if it breaks, cause i can just go buy a new one.. so those that cant afford to buy a new router at these rough times, then i suggest you dont mess with it.

You could also change the wireless channel to get a better signal. It's the 15Mbit/768kbit plan.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 26 Nov 2009 03:16:20 EDT

wickedny5 : im on 10 down and 768 up tier

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 25 Nov 2009 07:00:27 EDT

MacAlert : What speed tier are you on? With the 1mb upload, you should be getting a higher download speed. The standard tier with TW is 10MB/s download and 512kdps upload.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 25 Nov 2009 01:18:00 EDT

wickedny5 :

said by MacAlert :

Get a Motorola SB6120 and have Time Warner provision that modem....no more slowdowns.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Nov 2009 16:32:24 EDT

Dareius :

said by Hi :

Dareius,

try going to the Store in Queens Center Mall and swap out your Modem. Maybe they'll give you a Docsis 3 one? You never know with these guys and gals :)

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Nov 2009 15:13:54 EDT

Hi : Dareius,

try going to the Store in Queens Center Mall and swap out your Modem. Maybe they'll give you a Docsis 3 one? You never know with these guys and gals :)
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Nov 2009 14:36:34 EDT

Dareius :

said by patt2k :

I wonder if time warner now would supply docsis 3.0 modems even for standard , turbo users. Would we have slowdowns again? since not too many people know about this

This is my concern. I should not have to put out $100 for my own modem to correct or pacify issues on their network.

For those customers wanting the best of the best equipment on the network, all power to them, but the standard equipment should work properly with the network in place without going to extremes and shelling out extra cash just to attain the advertised speeds.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Nov 2009 14:00:57 EDT

patt2k : I wonder if time warner now would supply docsis 3.0 modems even for standard , turbo users. Would we have slowdowns again? since not too many people know about this

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Nov 2009 13:20:45 EDT

MacAlert :

Get a Motorola SB6120 and have Time Warner provision that modem....no more slowdowns.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 23 Nov 2009 23:38:21 EDT

wickedny5 :

WTF??? how come i keep getting these speeds from 6pm to 2am??? this has been going on for the last 4 months and all i get from timewarner is reboot my modem?? this is fraud, how can they advertise 10mbps and not deliver?? someone with a high status should sue there ass

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 15 Nov 2009 21:40:13 EDT

RolteC : Oh wow, and I quote from that link " ...no more slowdowns...."

LOLOLOLOL Yeah even they acknowledge that their network SUCKS.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 14 Nov 2009 18:51:19 EDT

jfiveNYC : LMFAO!!!!!!!!!

»www.timewarnercable.com/nynj/lea···ult.html

Just called, $100 per month! Single pricing tier.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 12 Nov 2009 15:28:42 EDT

patt2k : Tony yes try getting the modem it should solve your issue.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 12 Nov 2009 14:21:24 EDT

Tony53 : IP change. Someone on my nod has extreme, My assumption.

last night's peak hour speeds.

2pm;

I was going through all my results, this isn't my speed test but it's someones that i found on the speedtest record from july.

So dissapointed. I don't know what TWC is doing with my nod but they keep switching it around every month, And it gets slower and slower. I would get 5mbps durng peak and now I can't even hit 2mbps. Sigh.
Im waiting till blackfriday to get the docsis 3 modem, yes im cheap :(

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 12 Nov 2009 10:57:50 EDT

patt2k : This is nice.

So does it Mean NJ and NY are only getting wideband? :)

Yesterday for couple minutes on each speed test I would hit 40 mbps(and again I am only on turbo)

[img]»www.speedtest.net/result/619884631.png[/img

The speed test below with 6 ping means everything is Ok.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 12 Nov 2009 02:39:13 EDT

Ammo :

said by patt2k :

said by Ammo :

Hey guys,

I'm in Palisades Park NJ and I tried getting the modem after reading this post.

Got the modem to work, but my channel frequency is 687mhz and I don't see any channel bonding going on.

Does that mean my node has only one downstream channel?

Yes I dont think docsis 3.0 from RR is comin to NJ

but do a speed test see if your ping is better and speeds

Hi all,

I had bought the Motorola DOCSIS3.0 Modem a couple weeks ago, only to be disappointed to discover there is only a single channel coming in in my area. (Palisades park, NJ) I put off returning the modem because I got lazy and all, but alas came good news.

There was a major outage of internet two days ago and after that, the backbone in our region seems to have been upgraded to wideband. The internet is going on and off right now (probably because they are working on it) but I am getting four downstream channels bonded.

The speed and the latency are fantastic compared to what I've been getting for months. I couldn't figure out how to place the image in this text, but the top image is the result at 2:30AM now.

Anyway, just wanted to inform the fellow Jersey Boys that finally we don't have to suffer from terrible RR. :)

And I'd like to thank everyone for sharing this method.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 12 Nov 2009 00:31:54 EDT

RolteC : I as upset the other day, sunday I believe.

I was in new jersey, right on the water facing manhattan at my friends place, and all night I could not download any faster then 150KB/sec.

I mean this is pathetic. that and 100ms pings on the RR network a few hops away.

That was insane. I dont get why RR doesn't increase their backbone bandwidth and use more redundency. Cheap company, they will never change.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 11 Nov 2009 23:44:11 EDT

nyrmetros : wow that's a good dl speed

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 08 Nov 2009 21:36:10 EDT

patt2k : Turbo

15 meg down
768 kbps up

I never hit 40 mbps on the end. It used to be always for couple sec no on a speedtest =D

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 06 Nov 2009 17:50:17 EDT

FallMonkey : 2.2 MB/s, turbo plan, 5:48 pm, 11/07

splendid speed in terms of the time i testes: the 5:48 pm, when usually i'm near dead in this crowded node.

Maybe what i saw outside this afternoon, that a bunch of TWC trucks and workers hanging around doing some establishment to the wire along the block, is actually doing some good.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 03 Nov 2009 10:48:06 EDT

patt2k : 1.80 max (right now) but on my bandwith monitor software it says it's actually using 15.5 Mbps , and when I download from sites like rapidshare I get 1.90 and via ftp only 1.70 - 1.80 max lOL

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 02 Nov 2009 22:54:46 EDT

MacAlert : Right around 1.5 MB/sec.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 02 Nov 2009 11:19:37 EDT

bats :

said by MacAlert :

I downloaded Ubuntu 9.10 at a constant 2mbps. Where can I find a steady server to test?

somebody posted this on another thread:

»ftp://ftp1.optonline.net

download one of the large test files and see what your d/l speed levels out at. it's a fast server - i maxed out my rr connection at home (10mb/s), and hit over 80mb/s at work.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 21:41:19 EDT

Smith6612 : Might vary. The server is on the West Coast so it's factoring in a bunch of cabling and the receive window. The speeds I've been able to pull on FiOS connections with the higher package have been on older Pentium 4 1.8GHz boxes running XP which go 100% CPU Usage when downloading that fast. Those boxes have a huge receive window and will pull down full speed from that server.
--
"All your base are belong to me!"

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 15:27:02 EDT

MacAlert : Speed varies, but most of the time it's right around 1.5 mbps.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 11:27:36 EDT

patt2k : For me it went up to 5MB/sec for couple seconds then drops down to 1.9 (which 15 mbps)

about right

2 GB in 15 minutes

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 11:19:56 EDT

Smith6612 : You can try this server. I've been able to get past 3MB/s sustained on this server on the West coast from a FiOS connection on the east coast.

»208.97.138.21/stest/

Just simply Save that 2GB file and download it. See what kinds of speeds you get.
--
"All your base are belong to me!"

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 10:07:17 EDT

MacAlert : I downloaded Ubuntu 9.10 at a constant 2mbps. Where can I find a steady server to test?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 10:04:12 EDT

bats :

said by MacAlert :

Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.

and you get this same behavior when actually downloading a large file from a fast server? then you're lucky, because you're getting extreme speeds while paying for standard.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 10:03:36 EDT

patt2k :

said by MacAlert :

Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.

If you have extreme then yes 20 mbps :-p

download a big file like that is 1 gb or less
you wont be downloading 20 mbps steady ;]

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 10:00:32 EDT

MacAlert : Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 09:39:52 EDT

bats :

said by jaybittle :

Bytezboy - explain the above, then. RR Standard getting 20 Mbits down.

powerboost throws the number off. i've gotten numbers ranging from 15-30, but when i'm actually downloading large files, it's around 10. try downloading a large file from a very fast server - you'll see that initially, your download speed might be around 20, but it then drops to around 10 and stays there.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 31 Oct 2009 09:10:47 EDT

jaybittle :

said by MacAlert :

This is what I am getting on Standard using a Linksys WRT54GL.

Are you on wired/wireless? Are you running any antivirus programs?

Bytezboy - explain the above, then. RR Standard getting 20 Mbits down.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 22:45:09 EDT

Bytezboy :

said by jaybittle :

I'm on standard.

But according to this thread, people have seen speed upgrades while still being on standard, I thought.

Maybe you confused it with powerboost. You are getting what you paid for. Also, the IP should not matter.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 21:57:06 EDT

patt2k : oh my god finally !

My area was missing 3 downstream channels due to docsis 3.0 upgrades!

it's all fixed "Mac Thanks TO John" ! I owe you 2 beers now!

9:56 PM turbo boost goes up to 40 mbps for couple sec then drops down to this or either 34 - 30 mbps

directly

via dir 655 router

Thank you everyone for your help. It is greatly apperciated!

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 21:30:41 EDT

MacAlert : What I found with AVG, turn off AVG Active Surf Shield and you speeds will improve a little.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 21:27:38 EDT

jaybittle : I've speedtest'ed the same both w/ and w/o the router - but not w/o antivirus software..

All my machines run AVG.

Not sure, maybe Clinton Hill isn't fully provisioned yet.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 21:20:03 EDT

MacAlert : This is what I am getting on Standard using a Linksys WRT54GL.

Are you on wired/wireless? Are you running any antivirus programs?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 20:20:01 EDT

jaybittle : Sorry, quoting an old post - but for me, my IP address did not change - I'm at a 24.239.xxx.xxx instead of a 74.72.x.x. Could that be why my speed hasn't increased ?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 19:59:58 EDT

jaybittle : I'm on standard.

But according to this thread, people have seen speed upgrades while still being on standard, I thought.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 19:58:30 EDT

bats :

said by jaybittle :

So I got my sb6120 provisioned, the downstream is bonded to 4 channels (blue light is lit on the receive, and I can see it when connected to my cable modem), but I'm not getting speeds > than 10mbit down.

what speed tier are you provisioned for? standard roadrunner, turbo, wideband, etc.?

this is my speed test result. i'm on the standard rr plan, using an sb6120 with 4 bonded channels:

the speedtest result says 15mb/s, but in reality when i download actual files, i've never seen more than 10mb/s. which is in line with what i should be getting since i'm on standard roadrunner.

getting a docsis 3 modem doesn't give you faster speeds than you're provisioned for, but what it should do is eliminate or reduce slowdowns during primetime. it has for me. if i were using my old rca modem now, i'd barely be getting 1mb/s.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 19:21:43 EDT

jaybittle : So I got my sb6120 provisioned, the downstream is bonded to 4 channels (blue light is lit on the receive, and I can see it when connected to my cable modem), but I'm not getting speeds > than 10mbit down.

I've tried with and without router (Linksys WRT54G) but no luck so far.

Any suggestions of anything I can try before I contact TWC Tier 3?

One tidbit, according to the twcnyc website, DOCSIS 3.0 support isn't coming to Fort Greene until Nov 15th. Would that affect my speeds - can't see how, since I am bonded to 4 channels.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 17:23:08 EDT

bats :

said by patt2k :

Just sometime after speaking with him.

past couple days I was not able to reach speed above.

so is that with your rca or sb6120?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Oct 2009 11:19:52 EDT

patt2k : Update: I just spoke with Leader of the engineering team of time warner cable. He said that they were perfrorming upgrades for docsis 3.0 and he knew exactly what day it started all to happen it was thursday and they are still working on it. This might be the reason why My moto wont connect,and I only have 1 downstream channel , and also why channels would not bond anymore!

Just sometime after speaking with him.

past couple days I was not able to reach speed above.

I will call him later to get an update with my modem situation.

I am unlucky but if someone ever has same issues with their connection you will at least know what's goin on

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 29 Oct 2009 17:06:29 EDT

patt2k : NYCNETWORK

i hope you can help me out with this

2nd motorola modem just got provisioned.

It is still behaving the same way as in the video I posted it can keep on going like this for 24 hours and nothing will happen

however I was just speaking with level3 for like 30 minutes trying to figure out why for some reason it wont connect , he said when I connect my Moto sb6120 my down stream is level is like -13 dbmv
and he said this is not within the range of RR , and when I connect the RCA signal is like 2.0 dbmv.

Could this issue with coax cable?
technician will come on tuesday , I hope he can fix something... with this

also I got like already 6 of these on RCA

Wed Oct 28 02:36:47 2009 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC

SYNC Timing Synchronization failure - Failed to acquire QAM/Q...

Thu Oct 29 12:07:41 2009 Critical (3) DCC aborted unable to acquire new downstream channel

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 27 Oct 2009 15:55:33 EDT

patt2k : Amazza how long it took for you to be provsisioned? and also did time warner called you when it was provisioned?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 27 Oct 2009 12:02:49 EDT

amazza : So I recently provisioned my Motorola SB6120 and upgraded to wideband access.

I am noticing it is taking a while to receive a DHCP address now. And I am first receiving an IP from the modem (192.168.100.10) then about a minute later I get the IP assigned from TWC.

This works for a dlink router I have, and my laptop. My Apple Airport Extreme doesn't handle this at all.

Anyone else notice a delay in the DHCP request?

Thanks

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 27 Oct 2009 11:40:20 EDT

JSY :

said by nycnetwork :

Did the IP range change (24.29.x.x going to something like 74.72.xx) or just the last two octets?

If I can just chime in here - I noticed that within the last week - my IP changed to what you described above. It used to start with 24.29.x.x and now it is something like 74.72.x.x. It wasn't a matter of unplugging my modem because despite these IPs being dynamic, I've kept that 24.29.x.x IP for years - even when I disconnected my modem. Probably at least 6 or 7 years. I think the ip translated to TWC Staten Island or all places. Anyway, last night, I did a speedtest.net and noticed that my history is all gone and that I have started anew with this new IP which appears to read from Ridgewood. Anyone have any idea what happened in the last week? I know the speeds have been ridiculously low at prime time but sure enough, my speeds still dropped to half normal during prime. Granted though - last week and for the last few weeks, I was getting as low as 1Mbs during 7p-11p each night. Last night I was getting 7Mbs-10Mbs, which is about half of my 20Mbs norm. (I still have the Extreme for reasons I don't know why - lol)

I am tempted to go for the wideband, but I am assuming that the network congestion during prime time will still exist which sort of makes it useless for me.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 27 Oct 2009 11:15:56 EDT

bats :

said by herog :

Btw, I am getting 16mb down 24/7 now via my Linksys Router.
If I directly plug PC to Motorola Modem, I can get 30mb down, something is little messed up.

you might have hit the router's performance limit. i think there were some threads about this over in the comcast hsi forums (they've had docsis 3 for a while now).

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 27 Oct 2009 10:05:49 EDT

patt2k : I am still on the RCA modem

I see this log

Tue Oct 27 10:45:34 2009 Critical (3) DCC aborted unable to acquire new downstream channel

?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 21:25:08 EDT

patt2k : Nice terribletwc

seems like your channels are still bonding? my aren't and im back to being slow :D love time warner. NOT

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 21:12:29 EDT

anon : my representative from TWC emailed me today to tell me there are some changes coming to the neighborhood. Did not give specific about upcoming changes. May be a hardware change or signal but said it will be at the source. Not sure what that means.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 20:32:36 EDT

herog : tonight's router keep resetting by itself. Just keep resetting every minute, this is the 2nd time happened. First time was Friday night, now Monday night. ARHHHHHHHHHHHHHHHHH

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 13:16:38 EDT

patt2k : Hey thanks agian bats wow guys at time warner are dumb.

1 Guy said it's activated another one said it's not so Im guessing it's not yet provisioned. And I was about to go to bestbuy.

Will let you know later bats. Like tomorrow or wednesday

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 13:02:39 EDT

bats : how long did you leave it plugged in? i got the call from time warner earlier today that my 6120 was provisioned, but when i plugged the modem in, it displayed the same behavior as in your video. it eventually connected, but i'd say it took at least 5-10 minutes (after a few minutes i stopped waiting and went and did something else, then when i came back, it was connected).

so just leave it connected and have patience. actually, while you're waiting, call them up and have them read back the mac address to you, just to make sure they have it right.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 12:23:14 EDT

patt2k : I was just speaking with level3.

Bats or anyone who was looking at the video nothing has changed the modem behaves the same way and level3 said that the modem is in their system and it's provisioned. I dont understand why it just wont connect 2 same modems, same behavior...

but when I go my friends house just connect the modem it does not keep on blinking like in the video.. it's steady but it wont connect to the net :/

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 26 Oct 2009 10:17:35 EDT

herog : It is 3 Business days. Took them 3.5 business days to provision my Motorola Modem.

Make sure you provide the correct MAC to Tier3 Tech.

Keep call them up to find out if the new MAC is added to your account. Tier3 should be able to tell you when is activated.

Good luck.

Btw, I am getting 16mb down 24/7 now via my Linksys Router.
If I directly plug PC to Motorola Modem, I can get 30mb down, something is little messed up.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 25 Oct 2009 21:56:59 EDT

patt2k : Update

I think the reason all this was happening was because I think the first time i called the lady must have gotten the MAC ID not right , when I called yesterday directly to level3 I gave him mac ID from modems from best-buy , now I can plug-unplug my RCA modem and RCA modem works so that means Moto is still not provisioned!

but I do not understand still how is it that my speeds are slow again...
from 10+mb at this time to slower then my upload?

I just hope when SB6120 works it will be back to normal.. im sick of this RR shit

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:32:26 EDT

patt2k : OK just called tier3 a nice guy did the form and everything. I will not unplug RCA modem until monday morning. Unless I loose connection by itself :D I hope this way it will get proviisoned somehow...

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:27:43 EDT

bats :

said by patt2k :

Thanks again but the reason RCA modem is working again because they enabled it. Becasue MOTO would not connect at all so they enabled the RCA Modem this is the issue, I will give it a shot call them and tell them to enable the moto from best buy and see what happens

as far as i could tell from your other posts, the reason why the motorola stopped connecting completely was because somebody cut your wiring. then when the tech fixed it, he reprovisioned the rca, not the motorola. that's why the moto won't connect. no other modem except your particular rca will connect, unless you call time warner and have them provision the new modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:23:54 EDT

patt2k : Thanks again but the reason RCA modem is working again because they enabled it. Becasue MOTO would not connect at all so they enabled the RCA Modem this is the issue, I will give it a shot call them and tell them to enable the moto from best buy and see what happens

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:22:09 EDT

bats :

said by patt2k :

Well this is weaird because my other modem was provisioned and it would behave the same way. Should I tell them to proviison the new modem and then see what happens ?

you said the tech that came out to fix your wiring provisioned the rca modem. that explains why your first 6120 stopped working. provisioning 'locks' your service to one particular modem, you can't simply swap it out for another one (even if it's the same model) and not tell time warner, because then it won't work.

pick one of the sb6120's and call time warner and have them provision it. when tw calls you back to let you know it's been provisioned, make sure you connect the right 6120. if you connect the wrong one, it won't work.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:11:23 EDT

patt2k :

said by bats :

said by patt2k :

clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.

that's exactly what the sb6120 does when it's not provisioned. i know because i got my sb6120 today and that's exactly what it did when i connected it (just to verify that i could at least get to the modem's configuration page) before i called time warner to get it provisioned.

it sounds like neither of your sb6120's are provisioned. you need to call time warner and provision one of your sb6120's, and you have to use that one. if you change to another modem, it won't work unless you call time warner and tell them the modem's mac address.

Well this is weaird because my other modem was provisioned and it would behave the same way. Should I tell them to proviison the new modem and then see what happens ?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 21:08:17 EDT

bats :

said by patt2k :

clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 20:18:19 EDT

patt2k : Video Link:

»www.youtube.com/watch?v=LbSpaD6ps7U

any clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 20:07:08 EDT

patt2k : Just came back from best buy. Same thing I am uploading video of how this looks like...

is it possible that they block that motorola from being able to connect?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:40:42 EDT

nycnetwork : They can't put you on a node. You can't change the node. 1 node is programmed to serve your block/neighborhood.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:37:10 EDT

patt2k : Yes well I am going to best buy now in rego park. Will let you guys know when I come back I really hope it's the modem! but that still dont explain why my ip changed and its like they put me on some fcked up node again

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:35:53 EDT

MacAlert : I know it's after the fact...but this is why I don't suggest buying stuff off Ebay.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:27:42 EDT

patt2k : Macalert I was just speaking with level3 support that's what happened!

I think I will go to best buy another sb6120 if that one works i will get refund for the one i bought online..
if sb6120 wont work the one from best buy . I just dont know what to do anymore

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:26:23 EDT

MacAlert : Call and have your Motorola provisioned again.

Your IP would have changed because the line was disconnected.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:14:39 EDT

patt2k : what I meant was the lights werent resseting all the time , i was actually able to do a speed test channels were bonding everything.

Should I get new sb6120 modem? I will contact the seller or motorola directly for replacment something must be wrong.. either time warner side or motorola modem side

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 17:11:30 EDT

nycnetwork : you just said that your moto worked at your friends place...
If it doesnt get online at your place, it shouldnt get online anywhere else.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 16:40:39 EDT

patt2k : IP changed from 24 to 67

I edited my post he said something with IP between RCA and my modem
and my moto wont connect lights keep on repeting Receive , Send it's like its almost done connecting and it's then doing same thing again

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 16:39:17 EDT

nycnetwork : Did the IP range change (24.29.x.x going to something like 74.72.xx) or just the last two octets? Also, it looks like something got messed up while provisioning your sb6120. If your RCA is still working along with the moto, something is wrong.
You should call Level 3 and have them explain wtf is going on, otherwise, I wouldnt know. "Somehting about the ip" doesnt help at all.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 16:04:34 EDT

patt2k : Wow I have no luck at all.

Technician came they provisioned my RCA modem back again and whats funny is my ip changed

plus this is my speed back to what it was before...

WTF?

Also why Motorola worked and now it wont... I went to my friends house who also has RR it worked without even calling them to provision motorola.

he said there is problem with IP? im not sure what it is

something with ip having problem between rca and motorola modem

my motorola modem lights keep[ on repeating and it just wont stay steady at all...

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 15:49:34 EDT

nycnetwork : Absolutely not basic. That upload is only available in Extreme package. Upload doesnt have boost, and its always more safe to judge the connection on the upload since its rarely saturated.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 15:09:55 EDT

Ammo : Thanks for the reply patt,

I should've double checked if it was gonna work. The speed are the same as before, and as bad as it always was :)

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 15:08:45 EDT

patt2k :

Yes I dont think docsis 3.0 from RR is comin to NJ

but do a speed test see if your ping is better and speeds

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 15:07:53 EDT

Ammo : Hey guys,

I'm in Palisades Park NJ and I tried getting the modem after reading this post.

Got the modem to work, but my channel frequency is 687mhz and I don't see any channel bonding going on.

Does that mean my node has only one downstream channel?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 15:07:26 EDT

patt2k : nycnetwork it cant be extreme really

it must be RR basic I already tried it before at night yesterday it was the same that's why I was like wth

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 14:58:43 EDT

nycnetwork : thats RR extreme with serious slowdown.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 14:23:47 EDT

patt2k : Hey long story here about 3 days ago somene cut off my coax cable that is outside next to the house :D yea my luck. It's only me.

I am now waiting for RR technician to fix it hopefully he will realize it by himself.

Also I just connected to someones road runner wi-fi they have rr basic 1.5 mbps but look at the speed test the upload!

how ?

isn't RR basic 128 kbps upload?

said by Dareius :

Hmmm. Good thing I held off buying that modem.

sooner or later all nodes will be bonding channels no matter if you have wideband or not

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 11:19:14 EDT

zephyr0223 : Just got it provisioned and sure enough, good results.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 11:05:27 EDT

acuariano : could the reason be.your location=flushing..
i'm in woodside

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 24 Oct 2009 10:14:37 EDT

MacAlert : Nope, still going strong for me!

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 23 Oct 2009 21:50:25 EDT

jfiveNYC :

said by terribleTWC :

fack. could they be figuring things out?

AAHHHH HAAAA!!!!! Bastardos

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 23 Oct 2009 15:50:35 EDT

herog : Looks right to me.

the only thing is upstream Channel ID will be changed to 1 instead of 3 after your modem is up and running.
happened to me.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 23 Oct 2009 01:02:54 EDT

zephyr0223 : Okay, i live near northern blvd/150st.
Just received the 6120 modem today, waiting for it to be provisioned.

Looks like the channel bonding is just fine, for now. take a look:

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 23:56:45 EDT

nycnetwork : are you still bonded to all four channels?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 23:46:03 EDT

Dareius : Hmmm. Good thing I held off buying that modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 23:31:37 EDT

anon : fack. could they be figuring things out?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 19:33:54 EDT

Bytezboy :

said by patt2k :

be happy your turbo boost does not go as fast as 50 mb or even 60 mb for couple seconds that might be the reason they might have disabled the channel bonding for me until docsis 3.0 is ready in my area.

I thought docsis 3.0 is ready in your area since it's on 297Mhz downstream frequency.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:37:15 EDT

nycnetwork : i would go into the modems firmware page »192.168.100.1 and do restore to factory defaults. it should be somewhere in there, maybe help page. That will put your modem in the factory default mode, then see if it bonds. if it doesnt, call them again and bitch about your modem not bonding, having severe issues with speeds etc..

Not sure what else, man.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:33:33 EDT

patt2k :

said by nycnetwork :

absolutely not. it configured itself like it should with 4 channels bonded. Unless they've manually reconfigured it differently, the modem does NOT have a feature to just reconfigure itself. In your logs you've been served with the docsis 3 config file ends with _3.bin. which clearly serves only the modems that are docsis 3.0 factory enabled.
The bonding is happening automatically, unless all but 1 channels have misteriously disappeared.

I would call again.

Thanks agian for your reply. This is getting annoying lolz :-p

I ran out of ideas what to ask them.. I told the last guy that my channels aren't bonding anymore and this is what he said. What would you ask them in my situation?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:31:26 EDT

nycnetwork : absolutely not. it configured itself like it should with 4 channels bonded. Unless they've manually reconfigured it differently, the modem does NOT have a feature to just reconfigure itself. In your logs you've been served with the docsis 3 config file ends with _3.bin. which clearly serves only the modems that are docsis 3.0 factory enabled.
The bonding is happening automatically, unless all but 1 channels have misteriously disappeared.

I would call again.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:26:30 EDT

patt2k : ok a smart level3 said that turbo does not need channel bonding and that when the modem has been configured by itself by rr it won't be needing 4 channels. Does that make sense nycnetwork?

what I am thinking all of you who have slow issues in flushing etc.. be happy your turbo boost does not go as fast as 50 mb or even 60 mb for couple seconds that might be the reason they might have disabled the channel bonding for me until docsis 3.0 is ready in my area. So if guys in flushing on rca modem used to get 1mbps at nights now you get 15 mbps they wont do nothing about channel bonding. That's what I think. I will just wait till November,15 and see what happens.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:18:46 EDT

nycnetwork : TWCNYC Level 3 = (845) 692-9111 .
Keep calling until someone competent answers.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:04:50 EDT

patt2k : Channel ID 1
Frequency 297000000 Hz
Signal to Noise Ratio 38 dB
Downstream Modulation QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV

So Im guessing the level3 guy did not know much about docsis 3.0 thats what he told me about those power thing..
nycnetwork do you have straight number to level3 so I dont have to go thru slow browsing talk-talk with RR

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 17:03:12 EDT

nycnetwork : Not sure whats so strange in that log file. Everything looks fine to me.
EDIT2... modem is trying to go? where...

65 power adjusts, not sure what do you mean.

If your modem isnt bonding anymore level 3 tech should be able to read it, and fix it. If your node has more than one channle, as it clearly does, you should be able to bond to four of them with your modem.
Which channel are you bonded to? 687 ?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 15:10:30 EDT

patt2k : so what I dont get is how come i can use the net on motorola modem.. it's just not channel bonding and giving me really weaird speeds

EDIT: my modem is provisioned... This is really strange... my speeds now wont go faster then 6 mbps

EDIT 2 : Spoke with level3 tech on line he said
that the modem is trying to go

65 power adjusts (like its having problems connecting or something like that)

i didnt really get that? everything was ok yesterday now today it's not , i told him that i only see 1 downtsream channel and it was 4 yesterday he did not say anything about that

Also Strange Modem Log :

6-Notice D106.0

Oct 21 2009 19:46:14 6-Notice D106.0 DHCP Renew - lease parameters time server-24.29.158.50;tftp file-isrrIP1BW31_3.bin@Ckll3utaW+D_9Wv6l7K_Yz55W+Yq9QZF modifie;CM-MAC=00:22:10:2c:1c:92;CMTS-MAC=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ;CM-QOS=1.1;CM-VER=3.0;

a person in comcast forums

had similar error code

6-Notice D106.0 if you look at this

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 15:08:43 EDT

herog :

said by patt2k :

I wanted to take care of the RCA modem and return it today, I just checked RCA modem won't work anymore. Should I wait or just return it since it's not working anymore

Call them up, ur RCA modem not working anymore nor the new Motorola modem.
Took them Full 3.5 business days to get MAC on to my acct.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 13:43:34 EDT

patt2k : I wanted to take care of the RCA modem and return it today, I just checked RCA modem won't work anymore. Should I wait or just return it since it's not working anymore

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 13:36:17 EDT

jaybittle : If I remember correctly, unknown MAC addresses will work for 3 days on the Time Warner system, then will start failing authorisation.

I believe one of the reasons is so new installs will work the day the tech installs the modem (or you self install), and by the time provisioning takes place, the customer sees no difference.

Otherwise, people that don't pay for Time Warner service could just buy a modem and start getting free internet.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 13:30:11 EDT

MacAlert : Possibly....I have no idea how it works though.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 13:20:47 EDT

patt2k : What do you mean... Thad dont make sense i just unplugged RCA modem then MOTOROLA modem started to work which means they did something .. if it was in their system why would they take it off

Mac what your saying is

RR system kn ows the mac number but it is not provisioned by the "RR people" and that is reason why channel bonding might be gone?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 13:11:11 EDT

MacAlert : It's probably gone because your modem is not provisioned.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 12:27:14 EDT

herog : I checked this morning before I left home, lights were on.

but last night, took me a while to get it sync-ed and up running.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 12:11:09 EDT

patt2k : I just plugged it in.. the next day and it was working ;-) but now today I dont see blue receive light. I hope the channel bonding will be back later.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 12:08:15 EDT

MacAlert : I believe it was this morning. Will have to check tonight.

BTW, I thought you didn't have your modem provisioned yesterday?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 11:16:14 EDT

patt2k :

said by jaybittle :

I have one question (and not directly about DOCSIS 3 or the Motorola SB6120)..

When you call Time Warner support to get the new cable modem's MAC provisioned to my account, how do you go about asking for tier3 tech support?

Do you just ask for it, or do you explain that you just bought a new cable modem and want to provision it, and they transfer you ?

The download speeds look great - where I'm living in Clinton Hill (11238) I regularly see my bandwidth disappear at about 8 to 9pm at night, and not come back until 4 or 5am. I go from about 10M/768k to about 1M/400k regularly..

I'm hoping that buying the new modem and 3.0 support will help that.

Level1 Lady Did this for me. Jaybittle. It donthave to be level3

Also my channels aren't bonding anymore haha.. I wonder why? nycnetwork anyideas?

is it node maintance or what? lol.

I think my power boost was going too high and they disabled channel bonding lol. Anyway if they disabled it for now by 15th all nodes in 11222 will be docsis 3.0 if that's the case I dont mind waiting :P

macalert or any other are your channels still bonding ? because on your speed tests I havent seen it go so high.. it might be the reason they might have temporarily disabled channel bondng :D dicks! :D

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 10:24:41 EDT

jaybittle : I have one question (and not directly about DOCSIS 3 or the Motorola SB6120)..

When you call Time Warner support to get the new cable modem's MAC provisioned to my account, how do you go about asking for tier3 tech support?

Do you just ask for it, or do you explain that you just bought a new cable modem and want to provision it, and they transfer you ?

The download speeds look great - where I'm living in Clinton Hill (11238) I regularly see my bandwidth disappear at about 8 to 9pm at night, and not come back until 4 or 5am. I go from about 10M/768k to about 1M/400k regularly..

I'm hoping that buying the new modem and 3.0 support will help that.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 07:10:34 EDT

MacAlert : Don't ya love it! Now if only we have uploads to match!

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 02:09:22 EDT

nycnetwork : No offense but if you haven't already figured the whole thing out you're either dumb or don't read.
Again, no offense.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 22 Oct 2009 01:55:25 EDT

nyrmetros : So with just regular road runner service you can buy your own docsys 3 modem and get faster speeds?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 22:59:44 EDT

patt2k : Brooklyn,NY,11222 After Motorola Modem

Time 10:58 PM (Turbo boost goes 50 MB ++)
but drops down

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 22:09:40 EDT

nycnetwork : no problem.
If you arent happy with your speeds at prime time, check the bonding page, make sure all 4 channels are bonded. If not restart the modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 21:58:30 EDT

herog : Very nice!

Just got mine setup and this is the speed as of 10pm EST.

Thanks Nycnetwork!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 17:42:13 EDT

nycnetwork : depending what kind of modem you have. Also if you go through the extra router, expect your ping to raise a few ms.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 17:36:42 EDT

Tony53 : Very nice there patt (:

Speeds for the afternoon;

My ping never drops any more than 10ms. Even at 5-6 in the morning when no ones online.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 16:40:53 EDT

nycnetwork : Good to finally see you satisfied!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 15:47:24 EDT

herog :

said by patt2k :

I just plugged it in waited around 4-5 min and it was working , did a speedtest sometimes even goes as high as 60 megs! ping is always 7 or 8! Lovin it! WIll report at night around 10pm when it drops to 3-5 megs for around 30 minutes on RCA modem

Cool!! Thanks.

RCA modem still worked before you plugin Motorola Modem? That's what tech told me, RCA modem will not work after Motorola Modem is online.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 15:41:13 EDT

patt2k : I just plugged it in waited around 4-5 min and it was working , did a speedtest sometimes even goes as high as 60 megs! ping is always 7 or 8! Lovin it! WIll report at night around 10pm when it drops to 3-5 megs for around 30 minutes on RCA modem

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 15:36:54 EDT

herog : Patt2k:
did TWC call you or you just plugin Motorola Modem and found out it is good to go please?

I still have to wait until I get home to find out if Motorola Modem is good to go.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 15:06:48 EDT

patt2k :

said by herog :

said by patt2k :

said by herog :

Just checked my modem bonding.

4 Channels bonded to downstream

and 3 channels boned to upstream. Docsis3.0? :o

No way!? Screenshot plz!

also herog did whoever you spoke with tell you that someone from time warner will call you?

and also basically when mac is updated our RCA modems should stop working right?

Called TWC again and Tier2 (national helpdesk, new!) said my MAC is already showed up on my account since last night.

But, RCA modem still working, he said I need to plugin Motorola Modem to bring it online and RCA one will longer work.

Not sure if this is true, but I am in office, can't test out right now.

Herog I confirmed it!! my motorola modem is ONLINE!!!

Also the download speed for couple sec went up to 50 mbps! nice!

yea? turbo boost? :D :D amazing@!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 11:11:47 EDT

herog :

said by patt2k :

said by herog :

Just checked my modem bonding.

4 Channels bonded to downstream

and 3 channels boned to upstream. Docsis3.0? :o

No way!? Screenshot plz!

also herog did whoever you spoke with tell you that someone from time warner will call you?

and also basically when mac is updated our RCA modems should stop working right?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 11:02:08 EDT

Hi :

said by Bytezboy :

What's the fastest speed with 1 downstream channel?

Powerboost can go from 15mbps-30mbps give or take a couple of MBs +/-

But i think each downstream port is 38mbps? someone here can better tell you.
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 01:44:48 EDT

nycnetwork : Do a research on your own. Not sure where are you going with this...

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 01:21:24 EDT

Bytezboy : What's the fastest speed with 1 downstream channel?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 00:30:04 EDT

nycnetwork : Not sure what your question is...
Docsis 3.0 uses channel bonding in order to achieve higher speeds. SB6120 is capable to bond 4 down/up channels. However, none of the US ISPs bond the upstream channels. That being said, TWC offers by far the lowest upload speeds.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 21 Oct 2009 00:16:14 EDT

Bytezboy : What about download with 1 channel?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 23:54:00 EDT

nycnetwork : nope. 10mbps up is achievable on 1 channel

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 22:54:22 EDT

Bytezboy : Does cablevision or comcast use upstream channel bonding?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 21:53:26 EDT

nycnetwork : You have only 1 upstream channel active. TWC doesnt bond upstream channels, unfortunately.
Signal stats is something else.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 21:31:47 EDT

herog :

said by patt2k :

said by herog :

Just checked my modem bonding.

4 Channels bonded to downstream

and 3 channels boned to upstream. Docsis3.0? :o

No way!? Screenshot plz!

also herog did whoever you spoke with tell you that someone from time warner will call you?

and also basically when mac is updated our RCA modems should stop working right?

I haven't get any call from TWC yet.

In fact, I called them twice already, still using old RCA modem.

Once RCA few light out, we should be switching to Motorola SB6120.

this is the link to screnshot, i don't know how to post screenshot here.

Not exactly sure if Channel 3 is node #3 or 3channels.

»www.4shared.com/dir/22054620/24f···red.html

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 21:25:09 EDT

patt2k :

said by herog :

Just checked my modem bonding.

4 Channels bonded to downstream

and 3 channels boned to upstream. Docsis3.0? :o

No way!? Screenshot plz!

also herog did whoever you spoke with tell you that someone from time warner will call you?

and also basically when mac is updated our RCA modems should stop working right?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 21:06:28 EDT

herog : Just checked my modem bonding.

4 Channels bonded to downstream

and 3 channels boned to upstream. Docsis3.0? :o

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 17:04:27 EDT

patt2k : just got my modem for those who want to see pictures of it and what you should expect here it goes

if you dont feel like seeing it in 1600x1000 (maximum resolution) download from my link below.
for higher resolution of 12.1 mp

Channel bonding

Download All At Once in 4000x3000 Resolution

I hope this helps some people!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 14:22:45 EDT

herog : Called TWC to provision my new MAC last Friday, and still haven't done as of now.

it is really 3 business days for a MAC change. Hopefully done by EOD.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 20 Oct 2009 05:38:42 EDT

acuariano : uumm your speeds are going down again..

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 21:41:11 EDT

zephyr0223 : I'm on a 297Mhz channel, and am about to try out a SB6120...
Will report back after it arrives & is installed, which will probably be in a week.
IDK where some other posters are from, but i'll probably be a lab rat tester for zip 11354 :p

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 21:25:48 EDT

MacAlert : Your ping times are way to high. Have you had your signal levels checked recently?

This is what I am getting:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 21:06:50 EDT

anon : Yah. Look what i had previously. So peak now 9PM:

JFive im same area as you. SB6120 was what NYCnetwork and MacAlert suggested.

My only fear is how long this will last after spending so much on equipment. DIR-655 router too!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 17:18:34 EDT

nycnetwork : Just read previous solutions in this topic.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 16:49:44 EDT

patt2k :

said by Tempie :

wow.. time warner is so shitty.. sorry for my language, but thats just how i feel.. ive had about 3 techs come out to my house in the past month and a half, and try to see whats going on with it. Apparently there's nothing wrong on my side, but the last tech did come up front and told me their node was overloaded.. i cant wait till fios hit my area.. Im in Flushing, Ny by main street... Anyways, here is my speedtest results.

Its usually like that or WORST.. My speeds usually start messing up around, i say maybe about 3pm till 3am.. like cmon, RR IS SHITTTTTTTTTTTTTTTTTTTY.. Anyone have any suggestions besides the Docsis 3.0 or wait for fios to come?

As nycnetwork said guys get DOCSIS 3.0 modem

look at user : terribletwc just go about 10 pages back see his speedtests and see his speed test now

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 16:42:33 EDT

anon : Well, at least the tech TOLD you that the node is overloaded...
of the 4 or 5 techs that i've called over (yes i've had the patience to do this) none of them would admit that the node is overloaded.

BTW im in 11354, not too far from Main street, getting the same speeds as yours.

The best you can do, I think, is to keep bothering them for at least a discount. I doubt they'll even give you that, though.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 16:28:01 EDT

anon : wow.. time warner is so shitty.. sorry for my language, but thats just how i feel.. ive had about 3 techs come out to my house in the past month and a half, and try to see whats going on with it. Apparently there's nothing wrong on my side, but the last tech did come up front and told me their node was overloaded.. i cant wait till fios hit my area.. Im in Flushing, Ny by main street... Anyways, here is my speedtest results.

Its usually like that or WORST.. My speeds usually start messing up around, i say maybe about 3pm till 3am.. like cmon, RR IS SHITTTTTTTTTTTTTTTTTTTY.. Anyone have any suggestions besides the Docsis 3.0 or wait for fios to come?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 13:50:56 EDT

bats : channel bonding occurs even without signing up for wideband service?

edit note: never mind, saw nycnetwork's post about how the sb6120 will bond channels even on a non-wideband plan. i guess i'll pick one up and give it a whirl.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 13:33:58 EDT

jh2010 : 2 days later(less than 3 Business hours), TWC NYC called back. SB6120 took about 20 minutes to provision on the Turbo plan (15/768). Receive light is Blue(Bonded). Send light is Green(Single Channel).

I will try a performance test when I get home tonight. I'll also post the channel information.

TWC NYC Customer, Brooklyn 11209.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 08:57:12 EDT

patt2k :

said by bats :

said by patt2k :

YOu cant be sure you , if you have someone who lives like next to you or something see their diagnostics page if you get something like 297 or 303 mhz as channel that means your node probobaly can support 4 channels then you probobaly should not be having sooo slow connection

i'm on 303 right now:

how does twc 'ration out' these frequencies? are there frequencies that are reserved for wideband customers? and, if simply increasing the number of frequencies can help alleviate the slow download speeds without the expense of a node split, why not simply increase the number of frequencies and spread out the non-wideband subscribers among them?

Buy the modem. Let us know if it's then better!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Oct 2009 00:17:29 EDT

Tony53 : 53rd; btwn 5th and 4th, I saw someones post before saying it's available in 11220, I never hesitated to call and order it because I wanted to see more reviews, I dont need 50mbps imo. If I can get a steady 16-25mbps during peak hours with okay pings then i`ll be happy >_>

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 23:46:54 EDT

nycnetwork : yes. Where in Brooklyn?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 23:36:38 EDT

Tony53 : @nycnetwork

I'm on 309. Do you think my speeds would improve if I upgraded to a SB6120 modem? Thanks.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 23:06:10 EDT

nycnetwork : 297,303,309,315,321, are the usual wideband freqs. You are on one of them right now. If you had a docsis 3 modem, youd be on 4 of them.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 22:49:16 EDT

bats :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 22:14:57 EDT

patt2k :

said by jfiveNYC :

terribleTWC:
-What modem did you buy?
-What's your intersection?
-Are your speeds constant, up & down?

I'm near 41st and CP. I just want to be 110% sure before I go BACK to TWC.

I am glad to hear that your problem has been solved. Rep to MacAlert and nycnetwork.

- Motorola SB6120 SURFboard Cable Modem

YOu cant be sure you , if you have someone who lives like next to you or something see their diagnostics page if you get something like 297 or 303 mhz as channel that means your node probobaly can support 4 channels then you probobaly should not be having sooo slow connection

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 21:29:22 EDT

nycnetwork : Glad to help. ;)

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 18 Oct 2009 15:22:32 EDT

jfiveNYC : terribleTWC:
-What modem did you buy?
-What's your intersection?
-Are your speeds constant, up & down?

I'm near 41st and CP. I just want to be 110% sure before I go BACK to TWC.

I am glad to hear that your problem has been solved. Rep to MacAlert and nycnetwork.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 22:04:04 EDT

patt2k : Jcat. The fastests you can go IN NYC IS

5 MBPS with wideband
1 MBPS with Extreme
768 KBPS with Turbo
512 KBPS with Standard

shit upload

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 21:06:15 EDT

Bytezboy : $10 extra also raises the download speed.

How are you guys getting 30Mbit/s with powerboost. The most I've ever seen was like 23Mbit/s and the node was split not too long ago.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 20:42:48 EDT

jh2010 : I called today and they said it would take 2-3 Business days. I ordered a SB6120 from Amazon and it took 10 days to arrived. I wish I just bought it from J and R for the same price(and I goes past J and R on my way to work) 10 days ago. I would have been up and running DOCSIS 3.0 by now.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 20:34:20 EDT

anon : After reading all these posts...now I think I understand what's going on, re:this so called, "Powerboost".

I use JDownloader for all my downloads. Anyway, within the first 20 seconds of the download, regardless of my D/L speed at the (from as low as 6.00-33 megabits/S (my average is about 20/megabits/S).
I start the dowload...and the indicator on JDownloader shows that it shoots up to as high as 3.5 megabytes (not bits), and it last for only 10 seconds...and in that 10 seconds, I'll download 35 megabytes. Then suddenly it takes a major dip and levels off at almost exactly 1.25 megs/S on the nose and stays there throughout the rest of the download.

JDownloader.org is a german based freeware download and they don't have a clue of what I'm talking about and saying my speedtest.net is off...then I send them screen shots of other speed tests...because they say, when my speed says 30 megabits/S, it's not real and my true speed is really 12.5 megs/s.
Maybe they're right...but both the Cust. Service, other users (from germany, japan and different US states), don't know what the hell I'm talking about regarding the steep drop in speed.

My conclusion now is "Powerboost"!!!

And the funny thing is that the highest I saw on everybody's posts regarding UPLOADING was .49/S megabits/S, which is also my max, for basic cable. Actually we're supposed to get 10 mbs but they divide that up by SO MANY CUSTOMERS...that we're lucky we get anything!

Now they raised the price to $42.99 monthly without even a warning...

Anybody ever switch over to alternataives...Verizons DSL, and there's one more in Queens, can't remember the name.

take care, JCatGuy

href="http://s689.photobucket.com/albums/vv259/JCatGuy/?action=view¤t=5786602991.png" target="_blank">

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 20:25:31 EDT

JCatGuy : After reading all these posts...now I think I understand what's going on, re:this so called, "Powerboost".

I use JDownloader for all my downloads. Anyway, within the first 20 seconds of the download, regardless of my D/L speed at the (from as low as 6.00-33 megabits/S (my average is about 20/megabits/S).
I start the dowload...and the indicator on JDownloader shows that it shoots up to as high as 3.5 megabytes (not bits), and it last for only 10 seconds...and in that 10 seconds, I'll download 35 megabytes. Then suddenly it takes a major dip and levels off at almost exactly 1.25 megs/S on the nose and stays there throughout the rest of the download.

JDownloader.org is a german based freeware download and they don't have a clue of what I'm talking about and saying my speedtest.net is off...then I send them screen shots of other speed tests...because they say, when my speed says 30 megabits/S, it's not real and my true speed is really 12.5 megs/s.
Maybe they're right...but both the Cust. Service, other users (from germany, japan and different US states), don't know what the hell I'm talking about regarding the steep drop in speed.

My conclusion now is "Powerboost"!!!

And the funny thing is that the highest I saw on everybody's posts regarding UPLOADING was .49/S megabits/S, which is also my max, for basic cable. Actually we're supposed to get 10 mbs on the download, but they divide that up by SO MANY CUSTOMERS...that we're lucky we get anything! And to raise the upload, you have to pay like another $10 or $20 for just a small jump to .73 megaBits/S, which is insanely slow. On Speednet, check out other cities and counties...they have upload speeds as high as 2-10 megabytes. That would blow my mind. Especially, in Kuwait or some pacific countires...man they can upload the world. :)
Take care, JCatGuy

Now they raised the price to $42.99 monthly without even a warning...

Anybody ever switch over to alternataives...Verizons DSL, and there's one more in Queens, can't remember the name.

take care, JCatGuy

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 17:20:53 EDT

patt2k :

said by terribleTWC :

Hello Mac,

Running Vista 64bit - Internet Explorer.

Modem -> Gigabit Router -> Wirless to PC.

Tried direct to modem which helped on d/l but upload and ping was similar to test above. Dont believe its the router.

Try with firefox or try doing actual upload to site like

rapidshare.com or megaupload.com

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 16:47:46 EDT

anon : Hello Mac,

Running Vista 64bit - Internet Explorer.

Modem -> Gigabit Router -> Wirless to PC.

Tried direct to modem which helped on d/l but upload and ping was similar to test above. Dont believe its the router.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 12:03:34 EDT

patt2k : Good question bats. Let's hope time warner finally "will be reliable" but I think if they removed turbo boost and give people exactly the speeds it could improve at least a little bit

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 17 Oct 2009 09:58:20 EDT

bats :

said by terribleTWC :

For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!

nice speeds, but the question is, how long will they last once more and more people sign up for wideband?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 23:57:01 EDT

MacAlert : What OS are you running. How are you connected to your modem?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 22:57:36 EDT

Bytezboy :

said by terribleTWC :

First and foremost I want to thank nycnetwork for bringing this to attention. ALso want to that MacAlert for pioneering this. You guys are truly generous for sharing your information and knowledge. For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!

For one entire year ive been dealing with under 1Mbps connection during peak. Now look:

Wow, that's a huge difference. You should consider registering an account here. ;)

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 22:34:46 EDT

anon : my problem on the upload channel remains. I notice on modem settings this is one channel/frequency un-bonded. So my download is now on 4 separate channels but my upload remains on same problematic shared channel? nycnetwork any insight here?

Im guessing that is causing my ping problems as well?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 22:26:17 EDT

patt2k :

What's up with the upload?
Does your upload always get like this . I mean download speed difference by 23 megs is sweet!

Ping should not be this high but this is what I was getting when my connection was always slow too.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 22:18:54 EDT

anon : First and foremost I want to thank nycnetwork for bringing this to attention. ALso want to that MacAlert for pioneering this. You guys are truly generous for sharing your information and knowledge. For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!

For one entire year ive been dealing with under 1Mbps connection during peak. Now look:

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 19:16:31 EDT

nycnetwork : glad its working great for you guys. basically the chances are that your slowdowns are gonna be lower if youre using all 4 dowmstream channels bonded instead of one.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 15:51:39 EDT

herog : forgot to ask about if I return their RCA Modem will lower the monthly fee. haha.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 14:11:12 EDT

MacAlert : Yea, you have to return their modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 13:39:16 EDT

patt2k :

said by herog :

said by MacAlert :

Total was 93.12 and free 2 day shipping via Amazon Prime.

herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.

Thanks! Just called Tier3 and got paperwork submitted to provision new MAC, Tier3 said should be 2-3 days and got confirmation #.

did they say you have to return their modem? they did probobaly?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:43:24 EDT

herog :

Thanks! Just called Tier3 and got paperwork submitted to provision new MAC, Tier3 said should be 2-3 days and got confirmation #.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:26:02 EDT

patt2k :

o you got a nice deal amazon dont like me =D so they wont ship anything to me lol :P

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:21:54 EDT

MacAlert : Total was 93.12 and free 2 day shipping via Amazon Prime.

herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:11:51 EDT

patt2k :

said by MacAlert :

I highly recommend it. Thanks nycnetwork!!!

Didn't have a single slow down all night. Speeds were consistent at 20+.

Seems like time warner might become good with docsis 3.0. I bought mine on ebay for 96$ how much did you pay? but my shipping is 10 day shipping what a douche is sending it out =D

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:04:33 EDT

bats :

said by nycnetwork :

NO need to split anything if you are adding tons of downstream channels to the node. Much cheaper, and then its all up to the software at the CTMS to finish the conversion to D3.

but if they've added many more downstream channels, shouldn't even those of us without wideband see speed improvements since the subscribers are being distributed across those additional channels? unless that is not what is happening...

i saw a brief improvement in primetime speeds after they added the additional channels, but now speeds are back to being just as bad as before.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 12:00:00 EDT

herog : Just got Motorola SB6120 modem from J&R.

called TWC to provision my new D3 modem, but TWC system is having issue, I need to call be in 30mins or so to get this done.

Question, once I get new MAC provisioned, I can plugin my new D3 modem right away and start using it?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 10:03:37 EDT

MacAlert : I highly recommend it. Thanks nycnetwork!!!

Didn't have a single slow down all night. Speeds were consistent at 20+.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 10:02:01 EDT

herog : Looks good to me.

Will order one of this and give a try for sure.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 05:22:28 EDT

nycnetwork : NO need to split anything if you are adding tons of downstream channels to the node. Much cheaper, and then its all up to the software at the CTMS to finish the conversion to D3.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 01:26:38 EDT

Bytezboy : I wonder if the overloaded nodes are no longer the case once they were upgraded to docsis 3.0. I assume they would split the node during that process.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 00:19:15 EDT

MacAlert : During peak hours it would vary between 1-5 Mb/s. Recently my ping was as high as 45 during peak hours. The only time I got the these results were early morning using the old RCA modem.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 16 Oct 2009 00:00:22 EDT

Bytezboy : Nice! What was your speed with docsis 1.x ?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 23:47:41 EDT

MacAlert : That was at 10:07. It's still right around there.

Test at 11:49pm.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 23:33:39 EDT

patt2k :

said by MacAlert :

Still going strong.

Mac i see your ping is lower anyways how are the nights ? :D

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 22:21:27 EDT

nycnetwork : What did I tell ya?! ;)

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 22:07:11 EDT

MacAlert : Still going strong.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 18:53:12 EDT

nycnetwork : Glad to hear it all worked out well.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 18:30:14 EDT

MacAlert : Well, modem was provisioned in less then one day. Seems to be working well so far. Will update a little later today.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 12:14:31 EDT

nycnetwork : Oh they're not changing QAM. Sadly. They are trying to go the cheapest possible way.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 12:05:56 EDT

patt2k :

said by nycnetwork :

Upload channel bonding is definitely not included in the 50/5 package. I doubt they will ever offer more than 10mbit and for that they dont have to bond channels on the upstream side. OOL and Comcrap isnt doing it either.

so basically fios wins anyway? 35mb uploads symetrical with download

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Oct 2009 01:16:06 EDT

Bytezboy : Or change the QAM.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 23:58:18 EDT

nycnetwork : Upload channel bonding is definitely not included in the 50/5 package. I doubt they will ever offer more than 10mbit and for that they dont have to bond channels on the upstream side. OOL and Comcrap isnt doing it either.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 23:09:35 EDT

Bytezboy : I hope they bond the upload channels later.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 22:12:37 EDT

MacAlert : That I understand. I'm just hoping it solves the nightly slowdowns.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 22:10:57 EDT

nycnetwork : nothing is advertised. This is what we found ourselves. They don't want you to know this unless you paid for wideband.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 22:03:55 EDT

MacAlert : Don't know yet. Have to wait till modem is activated by TW.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 22:02:25 EDT

patt2k :

said by MacAlert :

Let's just hope it works as advertised!

mac is the performance better? with docsis 3.0 modem?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 21:59:44 EDT

MacAlert : Let's just hope it works as advertised!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 21:57:58 EDT

nycnetwork : That's what i'm talking about ;) Looking good my friend :)

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 21:44:38 EDT

MacAlert : Here is a screenshot of the signals page.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 21:21:45 EDT

nycnetwork : you could actually plug your new modem, and let it sync. You wont be able to browse the net, but you will be able to get into the firmware page »192.168.100.1 and look at the signal tab to see if your modem is locking into all the available channels or not. If your node has more than 1 channel, your new modem should automatically lock on four of them.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 20:53:14 EDT

MacAlert : Here's the deal. I had spoken with the Director of Plant Engineering and at that time I was having no problems on one specific channel (this is using the old RCA modem). Every time my modem picked up a different channel my speeds would drop. So, what the director did was lock me on to one frequency. I will update again once the new modem is provisioned and active.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 20:18:45 EDT

anon : Mac,

What did you mean by frequency lock? When you called for provisioning, did you need to mention anything about bonded channels and Docsis 3.0?

The modem should have a blue light if its bonded channels. Are you getting that light or green?

Sorry for all the questions but you are pioneering this!

Dealing with this for about a year during peak. I can reach 4-5Mbps during the day. But once i get home:

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 20:17:07 EDT

MacAlert : Don't know yet. Have to wait 1-2 days. I think I might have worded my last post wrong.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 20:16:14 EDT

nycnetwork : So did you get the channels bonded? Happy with the speed improvement?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 18:56:25 EDT

MacAlert : On the phone with Tier 3. They didn't even hesitate to authorize it. No questions asked at all.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Oct 2009 10:16:36 EDT

MacAlert : Should be getting my modem today. Getting ready to call TW to provision the modem and remove a frequency lock.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 13 Oct 2009 13:27:18 EDT

nycnetwork : I'm not sure if you guys are reading my posts at all. I wrote the answers to your questions days ago, and gave you a link to another topic explaining the details.
Just read before you post please.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 13 Oct 2009 13:02:46 EDT

patt2k :

said by MacAlert :

Thanks. Just ordered an SB6120 via amazon.com. Will update once I get it up and running.

I also ordered but via ebay.com with 5$ ebay bucks certificate.

NYCNETWORK do you think if turbo package runs on docsis 3.0 modem it might improve performance a little at least? and then basically if docsis 3.0 is in our area we just call them and say hey upgrade me to 50/5

?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 22:52:01 EDT

nycnetwork : I'm not a psychic... buy it, try it, and if you dont like it, return it.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 22:22:19 EDT

herog : the thing is, how much faster can I really get?

is worth the money to buy a modem? Thanks,

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 22:06:51 EDT

nycnetwork : You're really not reading what I wrote...

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 21:15:34 EDT

herog :

said by nycnetwork :

You buy a motorola, call tier 3, tell them that you purchased a docisis 3 modem and that you understand that wideband may not be available, but you want to start using your own modem anyway. they will ask you to look at the modem's back and tell them the MAC address of your modem. It usually takes up to 72hrs for the modem to go live. Once its on, just return twc's modem to one of the TWC locations so they stop billing you for their modem.
Here is the thread: »Re: Road Runnner up to 50 mbps is ready !

What about my area is already Docsis 3.0, and I don't want to have Docsis 3.0 due to $/m, can I still buy a Motorola SB6120 modem and ask Tier3 to provision it for me with my current 15/.768 plan?
The reason I am doing this is my night time speed slow like turtle, or even slower, just hoping with Docsis 3.0 modem will be faster.

Thanks,

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 15:26:21 EDT

MacAlert : Thanks. Just ordered an SB6120 via amazon.com. Will update once I get it up and running.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 14:26:26 EDT

nycnetwork : You buy a motorola, call tier 3, tell them that you purchased a docisis 3 modem and that you understand that wideband may not be available, but you want to start using your own modem anyway. they will ask you to look at the modem's back and tell them the MAC address of your modem. It usually takes up to 72hrs for the modem to go live. Once its on, just return twc's modem to one of the TWC locations so they stop billing you for their modem.
Here is the thread: »Re: Road Runnner up to 50 mbps is ready !

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 14:14:08 EDT

MacAlert : And this is confirmed? Do I call Tier 3 to have a modem provisioned? What do I do with the TW modem if I decide to go this route?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 12:58:29 EDT

nycnetwork : Absolutely. Docsis 3.0 is backwards compatible soyou'll be getting your Turbo spread onto as many channels as your node has. That way it won't saturate only 1 channel but take from all the available channels as needed.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 11:09:59 EDT

patt2k :

said by nycnetwork :

Docsis 1.1 or 2.0 is usually 2-3 downstream channels per node. 1 channel is also very usual still.
On Docsis 3 neighborhoods its 4 and up for downstream and about the same for the upstream.
Why do you care?

wait so if I have turbo 15/.768
I can buy docsis 3.0 modem if I want ?

just call them to like activate it ? and when I am ready for docsis 3.0 just call to upgradE?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 03:00:08 EDT

nycnetwork : Docsis 1.1 or 2.0 is usually 2-3 downstream channels per node. 1 channel is also very usual still.
On Docsis 3 neighborhoods its 4 and up for downstream and about the same for the upstream.
Why do you care?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 01:51:33 EDT

Bytezboy : What's the typical number?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 01:48:52 EDT

nycnetwork : node to node basis.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Oct 2009 00:27:14 EDT

Bytezboy : Does anyone know how many ways is a node split into?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 11 Oct 2009 21:33:42 EDT

nycnetwork : 11355 can definitely get wideband 50/5, and those people are not having any issues with slowdowns.
Another thing you could do is buy a docsis 3.0 modem like Motorola SB6120 which uses bonded downstream channels, which would 100% improve your slowdowns and latency issues. Once you get it, call TWCNYC and provision it on their network, you dont have to go with 50/5 plan. YOu can go with the cheapest deal.
The point is you will get the bandwidth split through 4 downstream channels, and it won't share with others only 1 single channel but it will spread on 4 evenly.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 11 Oct 2009 18:49:29 EDT

jfiveNYC : »www.myzipcodemap.com/zipcode.php···11355#zz

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 08 Oct 2009 13:32:28 EDT

Tony53 :

131pm.. Seems like they did something to my node last night, When I ran a speed test I noticed my IP changed. I`ll test again later, Usually I get atleast 10mbps down, This company is really frustrating..

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 08 Oct 2009 10:10:04 EDT

herog :

said by patt2k :

said by herog :

said by terribleTWC :

KA03 Node in 11355. One year and waiting.....

OMG, 1 year?

is 11355 somewhere close to elmhurst avenue? I am just wondering

elmhurst avenue doesn't belong to 11355 i believe.
11355 is mainly for South Flushing area.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 08 Oct 2009 00:10:00 EDT

hbk : So I moved to a new apartment which is not far away from my old one, which still has the zip code 11373 in elmhurst.

After I moved in, I switched to RCN this time. Finally now I have steady 10mbps downstream and got rid of TWC for good!

For people live in this area, I would suggest you jump to RCN, which right has a promotion for only 29.95/m for 10mbps tier.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 07 Oct 2009 11:25:53 EDT

patt2k :

said by herog :

said by terribleTWC :

KA03 Node in 11355. One year and waiting.....

OMG, 1 year?

is 11355 somewhere close to elmhurst avenue? I am just wondering

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 07 Oct 2009 11:19:39 EDT

herog :

said by terribleTWC :

KA03 Node in 11355. One year and waiting.....

OMG, 1 year?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 06 Oct 2009 22:22:24 EDT

anon : KA03 Node in 11355. One year and waiting.....

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 05 Oct 2009 10:51:52 EDT

anon : Yes, I notice a major slowdown also.

what's up with .10 upload speed, at this point my 3g network is as fast.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 04 Oct 2009 22:15:00 EDT

okko321 : lol i taught this is rcn forum so right now i have rcn not time warner but i guess its ok cuz i already told u my time warner horrible speed

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 04 Oct 2009 22:12:07 EDT

okko321 : hmmm i have 10mbps..i did this test while my bro was on wifi and i happy with this cuz on my time warner i used to get 1.5 mbps durning daytime instead of 10mbps lol..

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 04 Oct 2009 16:46:32 EDT

Tony53 :
445pm

horrible ping/upload ..
instead of slow speed its high pings/horrible uploads, im not going to complain about the speed.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 03 Oct 2009 20:37:21 EDT

jfiveNYC : LMAO. You're wasting your time with this nyrmetros loser. I had a back and forth with him already a few pages back.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 03 Oct 2009 12:03:36 EDT

mckenna797 :

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 03 Oct 2009 05:52:01 EDT

nycnetwork :

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 02 Oct 2009 23:20:54 EDT

patt2k : I wonder if this speed is because of it being Friday ?
or they really work everyday in my area. Take a look yesterday i was getting much lower results..

It's 11;19 PM

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 02 Oct 2009 20:15:42 EDT

Tony53 : 8:14 pm. peak hours.

surprised it hit near 6mbps. horrible upload/ping.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 02 Oct 2009 09:48:02 EDT

kamm :

said by RolteC :

When FiOS is available, 20% of the users will switch immediately. Causing the network to free up, almost like they fixed it, when in relaity, they will not spend a dime fixing it, and will probably lay workers off. Now they made a bunch of $ either way.

Same nonsense happened in my location in Fresh Meadows. Lots of peak hour ping/speed issues for 3 years. Within a month of FiOS being available, the issues disappeared.

And yet your line, speed, routing and policies all still suck compared to those of with FIOS.

RoadRunner SUCKS. It's a fuckin' piece of sh!t MONOPOLY and this is why most of us stuck with this utter piece of disgusting crooked sh!t company and its service. It's a fact.

This is a rotten, corrupt PoS management & company, down to its core.

Anyhow, after my morning rant I have a question: today morning I've got no net (it's the rebranded NY Connect 10/512) but TV service is fine. Checked my modem (it's the small square-shaped one, probably RCA) and it has two LEDs on - shouldn't be more...? Tried restarting but alas, nothing.

OTOH my Linksys WRT400N properly obtains IP via DHCP though... what is this? Outage?
--
[BQUOTE=[user=bicker]]Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.
[/BQUOTE]

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 01 Oct 2009 00:22:37 EDT

Tony53 : ohh I see. Yeah I`ll try calling asap :\

And I just got this today which I thought was weird?
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-09-29 11:32:43 6-Notice M571.1 Ethernet link up - ready to pass packets

Note the date is 1970/1/1!! Haha.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 01 Oct 2009 00:03:08 EDT

patt2k :

said by Tony53 :

Im not sure about unicast logs. I'm currently using a Motorola SB 5101 surfboard. Tried emailing larry. Gave me 1 response and that was for my address, Tried to email him back several times no response/gave up. Pointless calling TWC. lol. Never seen such poor service from a single company before. just ridiculous. For once I would love to see 5mg download, I would still be satisfied.

Thu Oct 01 01:05:24 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

Keep on getting credit man!! Don't let them get away with this trust me. They lost so much money just on me :P not too many people in my area are smart to call them and ask for credit many of them dont care

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 23:54:51 EDT

Tony53 : Im not sure about unicast logs. I'm currently using a Motorola SB 5101 surfboard. Tried emailing larry. Gave me 1 response and that was for my address, Tried to email him back several times no response/gave up. Pointless calling TWC. lol. Never seen such poor service from a single company before. just ridiculous. For once I would love to see 5mg download, I would still be satisfied.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 23:51:11 EDT

patt2k :

said by Tony53 :

Well I just ran a random speedtest and I saw my IP changed.. No difference in any speed change though.

Man I feel your pain. My node just keeps on getting better everyday.. do you see unicast logs in your modem? I have them everyday , and my connection is improving everyday like yesterday at this time i was getting 2-3 megs

now:

even better latency. I hope it works out soon for you

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 22:49:16 EDT

Tony53 : Well I just ran a random speedtest and I saw my IP changed.. No difference in any speed change though.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 22:34:38 EDT

patt2k :

said by Bytezboy :

You tested it on a west coast server and the second one looked like a fluke!

It's obvious you wont go that fast to San Francisco....

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 21:25:07 EDT

Bytezboy :

said by nyrmetros :

said by hbk :

said by nyrmetros :

Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?

That's why

You tested it on a west coast server and the second one looked like a fluke!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 21:12:21 EDT

Tony53 :

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 30 Sep 2009 00:43:08 EDT

nyrmetros :

said by hbk :

said by nyrmetros :

Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?

That's why

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 29 Sep 2009 00:28:54 EDT

anon : Have just placed an order to switch to Verizon DSL. Below is what I've got since I installed RR in July... zipcode 11373

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 28 Sep 2009 23:05:59 EDT

kamuiGT :

Been like this since May or earlier. Brooklyn 11219 zip code.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 28 Sep 2009 19:11:09 EDT

hbk :

said by nyrmetros :

Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 27 Sep 2009 17:19:05 EDT

nyrmetros :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 27 Sep 2009 13:35:41 EDT

jfiveNYC : It's not the governments fault. blame the telco lobbyists.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 26 Sep 2009 08:11:37 EDT

anon : WOW! Thats not poor service, thats fraud!! Dial-up with NetZero would be faster!!

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 25 Sep 2009 21:41:02 EDT

anon :

Tearing my hair out...

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 25 Sep 2009 09:05:00 EDT

herog : I think I don't have to call my Client Relation Rep then, since I got my this month's credit back already.

this is most bs thing ever..

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 25 Sep 2009 09:04:14 EDT

herog : I think I don't have to call my "client relations" rep then. Since I am getting this month's credit back again.

this is really bs...

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 24 Sep 2009 22:47:40 EDT

anon : I blame the government for this stupid monopoly system.

Are you f'in kidding me? It's been like that for a month. F'in Unbelievable.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 24 Sep 2009 21:56:52 EDT

jfiveNYC : I didn't have home phone service with Verizon when I signed up for DSL. You do need a phone"jack" in your house.

I spoke with my rep at "client relations" this afternoon. I was inquiring if the node was fixed since TWC-RR rolled out DOCSIS3.0. She said no resolution so far and to try calling back in 2 MONTHS!

What a P.O.S. company.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 24 Sep 2009 08:08:43 EDT

patt2k : For you I really recommend DSL up to 3mbps. If you can go to 7 mbps go for it.

But I am not sure if you sign up with DSL contract if when fios is avaliable will it be a problem to sign up for fios ;)

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 24 Sep 2009 01:46:36 EDT

anon : No, its very possible. Not hard to believe, I have gotten .4kbps to .7kbps. at around that time. Only time here in Queens when I see the congestion alleviate is like 3 to 5 am. We truly are a city that never sleeps. There is always a crowd getting up, while another is going to sleep. Lets face it, well, we already have, Time Warner is terrible. I was told that a node split was to occur in August, only now to be pushed to the end of 2009. Or as the customer service rep said, "after the holidays". It is Verizon Fios that will light a fire under Time Warner's tushies. I will switch to FIOS as soon as it available, the damage to the Time Warner reputation has already been done. I look forward to when I can call them up, and say "Goodbye, you're done, I'm switching to FIOS."

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 23 Sep 2009 19:36:41 EDT

RolteC :

said by czzzla :

Gosh...can u believe that? its actually 1AM right now and my speed still shitty. Had been like dat for almost 2months if i didnt remember it wrong.

1am and you have that speed?

Not possible.

Something else is wrong. No way congestion can do that unless there are maybe 20+ people on your node alone sharing files at full speed.

What are your modem signals?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 23 Sep 2009 01:11:35 EDT

czzzla :

Gosh...can u believe that? its actually 1AM right now and my speed still shitty. Had been like dat for almost 2months if i didnt remember it wrong.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 21:25:03 EDT

Smith6612 : You don't need a land line in order to get DSL. You'll be provisioned on a "Dry Loop" when you order the service. You'll just be required to pay with a credit card instead and the price may be a little higher. This is with Verizon at least.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 20:59:40 EDT

anon : Jfive, I will do.

Here is what I got. One Year battle. I agree with everyone trying on this forum. Ive gotten free channels. Free months of internet bill. 29.99 basic pricing for standard 10Mbps. But No fix. No ETA. Do not expect anything going to be done. However, if no one says anything they get away with it. If enough maybe something will get done.

I have an issue setting up DSL because I dont have a land phone line. Know anything about whether this is required?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 13:47:53 EDT

Dareius :

said by Sl4sher :

Does anybody have email addresses for anyone in the TWC corporate structure? They make them impossible to find.

Try this. Got this from the AVS forum from AndyHDTV.

Not sure if this fully helps you, but this person does hold some weight it seems.

Email Melinda Witmer at TWC Corporate, the SENIOR VICE PRESIDENT & CHIEF PROGRAMMING OFFICER if you want more HD Channels!!!
Melinda.Witmer@twcable.com

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 13:24:06 EDT

anon : Does anybody have email addresses for anyone in the TWC corporate structure? They make them impossible to find.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 12:47:05 EDT

Dareius :

said by herog :

TW Cable is a joke, and the stupid monopoly system too.

If we have more cable internet choices, it wont be like this.

Welcome to NYC! Corruption central.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 09:11:06 EDT

herog : TW Cable is a joke, and the stupid monopoly system too.

If we have more cable internet choices, it wont be like this.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 08:53:59 EDT

Dareius : Heh.

When DOCSIS 3.0 comes out for TWC, all it will mean for them is that they can overload a node 3x as much.

Good luck seeing 15/1. Now maybe -15/-1 is possible though.

:p

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 22 Sep 2009 01:04:12 EDT

RolteC : Oh easy, they will either tell you, lets make an appointment. It starts there, because it would Save them money to escalate the issue to those who can actually fix it. It then saves them time too because frustrated customers then just give up trying and leave them alone, but they keep getting paid.

Its all in the way people think. They are a business and anything they can do to provide JUST enough capacity for the backbone for their customers is all they will do. They don't care that your node is overused, leaving would alleviate a % of that problem, and eventually the problem will be gone.

And bottom line, no more calls and no more employees going out to fix stuff they can't fix 80% of the time.

Then they still save money!

See where I am getting at here everyone?

Good luck EVER having Time Warner Cable fix any of these issues unless everyone in a block calls the same day, sometimes multiple times.

And when Docsis 3.0 comes out in 1-100years, lets see their 10/512 speeds become, what, 15/1 ? lololol

Middle of NY Time Warner Still sucks

Mon, 21 Sep 2009 22:17:50 EDT

anon : Four months ago I move to 103rd in NY and given the limited ISP choices forced on me by New York's local cable monopoly system, I signed up for Time Warner's cable internet package along with the Turbo service. At the time of the order I asked the operator what realistic speeds I can expect and was assured advertised speeds would be met.

During installation I checked the speed of the service and found it to be an unacceptable 3Mbps down. I alerted the installing tech of the issue immediately only to have him reassure me that the line speed would improve within 24 hours as it was "still being provisioned". I checked line speeds again the following day as per the tech's recommendation, but found that the speed was merely 4Mbps, a 1 Mbps improvement and 11Mbps below my provisioned line.

From that point I have been forced to call Time Warner every other day to attempt to have the issue resolved.
The various techs working on the account have managed to do the following:

One came on site and messed with Time Warner's demarcation point in the building's basement which briefly (24 hours) raised my bandwidth to 10Mbps. But this may simply be a side effect of all the modems connected to the demarc loosing their connection and taking time to re-establish enough open connections to saturate the demarc. After this my line generally functioned at 6Mbps (just over one third of my rated speed).

One came on site to re-run the wire leading from the apartment to the demarc even though the existing cable was a brand new run, installed when the service was ordered. Unsurprisingly this accomplished nothing but wasting a day I could have spent at work.

One tech came on site to replace the cable modem. This dropped the line to 2Mbps. The tech did not bother to test and my roommate was the one who received him so I was not present to test. I found out about this problem after I got home from work and had to spend 45 minutes of my evening on hold with tech support to get this particular issue "resolved". The phone tech was able to remotely update the modem which restored my connection speed back to 6Mbps.

Several other techs were dispatched but my roommate was the one home so I do not have a work log for them but they most certainly did not resolve the issue.

In total, my roommate and I have spent over a week home from work waiting for TWC's techs to arrive.

This problem has been ongoing for 4 months to my knowledge alone, so it's not likely to get resolved any time soon. Time Warner was originally crediting me for the lack of service that they have been providing and assured me that they would continue to do so until the issue was resolved. Now TWC has marked the node for the neighborhood as requiring repair but will not provide a creation date for the ticket or an ETA for completion of service on the node. They refuse to provide further credit until the issue is resolved and refuse to send further techs out to address the problem other than as they see fit for the general ticket for the node. I am at this point unable to make them "expedite" (4 months is not an expedited resolution) their service any further. They also will not cancel the cable service and insist on giving me runarounds and call-backs.

This how Time Warner works! They will oversell their bandwidth and continue to advertise and charge customers like nothing is wrong until someone calls them on it. But even when they've been informed of an issue they prefer dodging complaints rather than rolling out a functional infrastructure.

These business practices are completely disgraceful for a common carrier like TWC and their advertising needs to be brought in line with reality (or preferably, reality with their advertising) or their FCC license should be revoked. It should not take a technician to move into a neighborhood before a cable company honors its advertising. And even then, it's fighting its hardest.

At 8:46PM on 9/21/2009
Last Result:
Download Speed: 1531 kbps (191.4 KB/sec transfer rate)
Upload Speed: 737 kbps (92.1 KB/sec transfer rate)

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 21 Sep 2009 21:06:05 EDT

jfiveNYC : You said it. I love how they keep sending me offers for triple play. I should call and ask if they are aware of any service issues in Flushing just to hear their response.

edit: Yo terribleTWC, could you PM me if anything changes with your service? Thanks

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 20 Sep 2009 18:35:28 EDT

RolteC : I have both FiOS 35/35(actuall speeds, plan says 35/20), and Road Runner 10/512, with downloads having powerboost for the first few seconds)

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 20 Sep 2009 12:05:29 EDT

patt2k : Are you still with FIOS or RR?

In Long Island I have a friend who has fios 20/5 they been having it for long time.. and when I looked at their bill it costed like 33 Month

but they also have tv and phone but still it's so cheap for stable 20/5 connection

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 19 Sep 2009 23:00:02 EDT

Tony53 : same old same old..
saturday night @ 10:50pmish.
can't even stream a 5 minute youtube video without waiting for 5 minutes ):

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 19 Sep 2009 19:35:53 EDT

RolteC : When FiOS is available, 20% of the users will switch immediately. Causing the network to free up, almost like they fixed it, when in relaity, they will not spend a dime fixing it, and will probably lay workers off. Now they made a bunch of $ either way.

Same nonsense happened in my location in Fresh Meadows. Lots of peak hour ping/speed issues for 3 years. Within a month of FiOS being available, the issues disappeared.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 13 Sep 2009 08:47:26 EDT

jfiveNYC : This is why I switched to Verizon DSL. I have a VoIP phone for work, and I needed the reliability of a steady connection.

Who cares about off peak rates when you can barely connect to Google at 9pm.

I'm staying with Verizon until TWC fixes Flushing. BUT I can guarantee that FiOS will be here before TWC has completed the addition of multiple new nodes and upgrades to DOCSIS3.0.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 20:57:31 EDT

anon : I guess it worked. Im signing up for DSL now.... Rather be a couple megs slower and more reliable any day.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 20:13:36 EDT

herog : Same here in Queens Flushing 11355.

Called Client Relation again to find out the ETA on node fix status, rep was not able to provide me an ETA at this point.

I see my day time speed went up to 10+mb down during off peak, but once at night time after 6pm, 0.5mb down for the most of time if I am lucky.

I guess TW really pushing people to use DSL or something.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 17:16:33 EDT

anon : Have the same problem in 11106 astoria... Had the supervisor for my area come. His name was Anotoliy or something like that. White guy with a heavy accent. Admitted it was a packed node. Called up the office to check the node traffic. Node ID was WD and i think it may have had some numbers after it. Office confirmed it was the node and then he told me its on the list to be done but there are no ETA's. He said I can try writing letters and calling complaining to get it expedited but its not worth my time. Offered free movie channels until the problem is fixed. Decided to switch to Verizon DSL until FIOS is here.

At the end of the day, there isnt much to it. You have to decide if you want to wait for it to be fixed and if you want to spend your time writing letters and calling up and bitching. Not me. Someone else will get my money.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 17:08:23 EDT

Tony53 : 5:06PM .. After school hours?! haha.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 15:04:46 EDT

Tony53 : 3:00 PM. School started not so long ago eh?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 08:10:57 EDT

alohashirt :

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 10 Sep 2009 07:45:08 EDT

herog : What is the Max speed plan you can get from RR these days? up/down speed.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 09 Sep 2009 20:49:18 EDT

anon : Hey I tried calling them and throwing swiching to rcn right in there face, they keep telling me they can uptier my plan for an extra 9.95?

Any more tips on getting that 1mbit upload?

thanks

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Sep 2009 08:48:39 EDT

patt2k : KK

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Sep 2009 02:54:19 EDT

nycnetwork : If you are happy, why are you still posting in a topic like this thats clearly dealing with slow speeds?
You should start a new one that's dealing with the "problems" like yours where ping is too high @ 12ms...

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Sep 2009 00:34:32 EDT

patt2k : Negative. I see each week Unicast maintance logs. Which means they did something and on weekends I used to get 4+mb between 11 PM now 20+

So yea they did something. I am happy . I just wish my ping was 5+ :)

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 05 Sep 2009 23:10:50 EDT

nycnetwork : They aint doing crap dude. Everyone is outside enjoying a beautiful day, you must be the only guy testing the speed on your node lol.
Just relax. It's Docsis 1.1 cable internet, the node is not dedicated to you and you only.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 05 Sep 2009 16:13:59 EDT

patt2k : In 11222 at this time I used to get 1.5 Max on a day like this. I get like 27+ 10 Pm on a regular day. Right know they seem to be doing some work every week to improve the node

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 05 Sep 2009 16:05:10 EDT

Bytezboy :

said by patt2k :

Caturday at 3:40 PM

Most people are outside on a nice day like today. :p

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 05 Sep 2009 15:41:34 EDT

patt2k : Caturday at 3:40 PM

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 05 Sep 2009 11:41:53 EDT

herog : Flushing area with zip code 11355.

I am getting 0.5mb down and 0.4mb up at night time still.

Client Relation said should be fixed by next weekend, not sure if that's true.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 20:29:16 EDT

patt2k : 20/1

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 20:26:51 EDT

Bytezboy : What is the download speed on extreme?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 20:23:00 EDT

patt2k : So if I am paying 28.95$
With Discounted Bill And Paperless Credit

It should be

Road Runner Standard price + 34.99 ? - 17 $

or how would it work? i will try to call them again adn tell them to transfer me to level 3

or do you know the number for level 3 ?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 17:55:37 EDT

nycnetwork : Oh yeah and it's $34.99 for 3 months then $69.95.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 17:50:55 EDT

nycnetwork : You call them and tell them that you got the offer from RCN to switch and that you really need a higher upload. They instantly told me they can give me up to 1mbit upload to match RCN, which is not even available in my neighborhood.
They have enough upload for everyone, but they just try not to flip the switch and push that docsis 2/3.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 16:27:04 EDT

patt2k : I just called time warner they said they do not offer extreme anymore... So how do you have extreme lol?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 15:35:02 EDT

zQ : The speed has been absolutely horrible the past couple of days. The response and loading time is awfully slow. However, I only lost my cable signal once so far, but it came back fairly quickly within a minute.

The speedtest takes a few seconds for the latency test to run, then at least a minute or two to just start the speed test. I'm sure the speed shown is skewed by speedboost.

Anyone else experiencing these kinds of slowdowns in Queens?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 14:48:59 EDT

nycnetwork : I guess a good quality line. My SNR is 42 so i guess thats it.
However, i still get the slowdowns during the peak hours.
It's the Extreme with the speedboost.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 13:21:46 EDT

patt2k : NYCnetwork tell me your secret to this amazing ping... you are not far away from me and my ping is always 13-14 range

and how you got 0.98 upload?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 03 Sep 2009 01:53:02 EDT

nycnetwork : gets congested during the prime time here

Much better after midnight:

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 02 Sep 2009 23:20:57 EDT

nyrmetros :

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 02 Sep 2009 09:18:09 EDT

patt2k : Update:

Things That Changed Today

Channel ID: 4 (From Channel Id 1 Or 2)

Signal Acquired at 297.000 MHz (From 303 MHz)

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 01 Sep 2009 23:38:02 EDT

patt2k : Macalert. Seems like speeds are fine again look at this

Wed Sep 02 01:17:09 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

Tue Aug 25 21:45:18 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...

Tue Aug 25 21:59:58 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...

Thu Aug 20 21:20:58 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Tue Aug 18 15:53:28 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received -

I wonder if that is John they do unicast maintance each couple days since the fix date.

11:35 The Most Busy Hour

Firefox

Opera

What would be the reason them checking up every couple days?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 01 Sep 2009 17:00:13 EDT

mckenna797 : 4:59 PM Eastern time

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 01 Sep 2009 10:15:28 EDT

patt2k : Yea morning noone is using their RR to watch or download porn

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 01 Sep 2009 07:04:48 EDT

MacAlert : This morning everything seems to be fine:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 23:08:23 EDT

MacAlert : Well, I had a good two month run:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 22:49:53 EDT

patt2k : I was hitting 10 meg at this hour (10:48 PM) last tuesday why cant I now ?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 22:09:32 EDT

anon : Hey Jfive,

No luck here. Somone from regulatory dept. called from my BBB complaint. Got free internet for a month plus free HBO Starz channels. hahhaha what a joke.

KA03 node in flushing. So its in engineering but apparently the 'work' is taking long b/c it may be complex, need permits, street openings potentially. This is the message im getting. No ETA.

Peak in 11355:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 21:30:34 EDT

patt2k : Macalert since Sunday my speeds are inconssistent as well. While it was just fine for couple days :/

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 21:07:25 EDT

Bytezboy : There's some word being done in Queens according to the status page.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 20:56:14 EDT

MacAlert : My speeds have been very inconsistent the last couple of days.

On a FIOS note, I saw two Verizon fiber trucks (the ones that look like ambulances) working a couple of blocks away from my house.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 20:20:47 EDT

Tony53 : Thanks patt2k for the quick advice.
And for mac, I've already notified them about my situation, There working on it. Lets hope this well be done near the end of September or something .. :\

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 31 Aug 2009 01:11:38 EDT

patt2k : damn weekends are really bad I see hehe :D

now its 1:10 AM speeds are in 8 MB range but hey I can suffer 3 hours before it was in 0.80 range whole day :D :D

and vacation is aobut to end so when school is in effect there shouldnt be even slow downs on weekends :D

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 30 Aug 2009 23:51:13 EDT

MacAlert : Not good today. Something has been happening since Friday evening.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 30 Aug 2009 23:39:52 EDT

patt2k : I would say my area is fixed Monday - Saturday 11 PM sunday
huge traffic must be going on right now!

So basically so far so good beside right know so sundays are really bad Macalert how are sundays for you?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 30 Aug 2009 22:47:49 EDT

jfiveNYC : Howdy strangers!!!

Where is terribleTWC in all this?

Glad to hear your area has been fixed patt2k.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 30 Aug 2009 10:05:59 EDT

patt2k : Keep on calliing them tony ;] dont give up :D

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 29 Aug 2009 23:37:16 EDT

MacAlert : Well this is odd.....I got another new IP address. That would be twice in around 2 months that my IP changed.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 29 Aug 2009 20:00:09 EDT

anon : OK, Just contacted TWC, The first rep I talked to was nice enough and was trying to get me a year discount for my power boost but he couldnt find the code for it? lol. Also said that theres a note jotted down on my account saying that there's suppose to me an engineering fix around my neighborhood but no further info was provided, sent me to lvl 3 tech and he couldnt do **** about it.
So how long do I have to wait for a node split? 2 years? I'm already paying $30 for 1mbps download speeds. And the only available DSL package is a 1.7mbps package.. This blows :\

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 22:17:25 EDT

patt2k : No More slowdowns ! not even at 10 PM! I've seen in my logs that there was unicast request meaning they did something and since that time this is what im getting whole day pretty amazing

but ping is still higher by 2 or 4 sometimes :( what can I do about it ?

Firefox
12 PING

Opera
41 PING

I.E.
13 PING

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 21:30:04 EDT

stlau :

something's wrong. :\

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 21:09:14 EDT

anon : ...

signal
Downstream Value
Frequency 687000000 Hz
Signal To Noise Ratio 36.7 dB
Power Level 2.7 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 2
Frequency 38496000 Hz
Power 41.3 dBmV

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 12:24:20 EDT

nycnetwork : Just look at the QAM upstream channel modulation. They will need to upgrade that to QAM64, and as of right now all over the city is still at QAM16. So adding the up/downstream channel or two doesnt mean the neighborhood is upgraded to Docsis 3. They've been adding them for at least a year and a half to the neighborhoods where the trafic is extremely congested or lets call it node oversold.
Also look at the current TDMA modulation. Docsis 2, 3 are using A-TDMA upstream modulation which allows users to get more than 2.6mbps upload without channel bonding. Docsis 2 OOL users have had this for more than a year and they easily hit over 10mbit upload.
Once you see more than 3 different up/down frequencies then its fair to say that area could be upgraded to Docsis 3.
But I must say, I've never seen 297Mhz downstream freq, so that's definitely a good thing.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 07:08:47 EDT

MacAlert : Just going off what I was told. Your area might not be upgraded for DOCSIS 3 yet then.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 28 Aug 2009 03:35:07 EDT

mckenna797 : nothing has changed here

Downstream
Freq/Power: 687.000 MHz 0 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 38.496 MHz 39 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 23:14:56 EDT

nycnetwork : The new modems have nothing to do with the speeds. They need 5-6 channels for docsis 3. In my neighborhood they have two. 561 and 687mhz, and its more anoying than helpful.
The new modems will bond the channels, but if we dont have enough bandwidth with the current modems, what makes you think that docsis 3 will improve the speeds?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 22:34:02 EDT

MacAlert : According to my source at TW, these new channels are from the upgrade to DOCSIS 3. Once new modems are installed speeds should stabilize.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 22:22:39 EDT

Bytezboy : patt2k, glad you are finally getting the advertised speeds! I know how it feels.

said by MacAlert :

Yea, John. My signals and speeds changed so I gave him a call.

Interesting, just checked my signals and it appears the frequencies changed.

Downstream
Freq/Power: 297.000 MHz 7 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256

Upstream
Freq/Power: 23.000 MHz 41 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 20:09:58 EDT

nycnetwork : Im not sure what fix you are talking about, but my ping is as low as 4ms but only when the node isn't overused, like for example now.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 19:12:40 EDT

MacAlert : Yea, John. My signals and speeds changed so I gave him a call.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 19:10:26 EDT

patt2k : and also nycnetwork how do you make your ping so low? after the fix my ping is like 6-7 higher but speeds are always high. Sometimes lower ping helps I mean the ping is fine but I wish it was like yours

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 19:09:32 EDT

patt2k : Who gave you that info John by any chance?

So macalert when we drinking beer ! ? :D

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 19:07:40 EDT

MacAlert : Well, got a little info on DOCSIS 3. It appears they are trying to secure a vendor for modems. Once that is settled I guess the switch will happen.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 11:00:24 EDT

kamm :

said by JonRup :

It says that for every type of Road Runner connection, but if the bandwidth is there it will use all of it. I'm in Ohio and I have Turbo and I regularly get boosts up to 31 mbps, and I can usually sustain downloads at 20 mbps.

It all depends on your node though...

QFT

Don't forget, people: it's cable - an inherently shared broadband connection (unlike DSL.)
--

said by bicker :

Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 10:35:28 EDT

patt2k : how do they have 1 mb upload on morgan ?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 27 Aug 2009 06:02:08 EDT

nycnetwork : Premium connection, early morning.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 23:53:51 EDT

patt2k : Another update the only really busy hour is 10 pm to like 11 30 pm this is fine speeds are changing from 400-600 and so on. And now I am dling at 1800 steady

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 22:59:47 EDT

patt2k : 10:58 PM seems busy?

maybe people since they see it's fixed on my node. they are hardcore downloading ?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 22:28:14 EDT

MacAlert : Glad to hear everything work out. Don't loose that information.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 21:10:35 EDT

patt2k : With Opera at 9:06

With Firefox at 9:08 PM
firefox is more stable as it gives me better ping times.
Before on a good day of my connection My ping was always 10-11 now it's in range of 14-15 can I do something about it >?

Macalert you helped me a lot ! seriously man we gotta drink some good ass polish beers on me :D

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 19:24:29 EDT

MacAlert : How are your speeds this evening?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 14:27:48 EDT

patt2k : I call this improvment ! 2:27 PM after connecting it to my Router.

D Link Dir 655 gigabit router.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 14:10:27 EDT

Smith6612 : That happens when the channels are crowded, with the modem trying to find a less used channel if I'm not mistaken.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 11:27:30 EDT

patt2k : But I heard when they add more channels the channels keep on switching when there is high usage. And my channel is 303 all the time. And since yesterday night speeds are stable! only time my ping is going up a little bit is at 11 PM it like keeps on switching from ping 30 to 10 and so on on a new york server but then after like 30 minutes it's back to normal.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 07:11:07 EDT

MacAlert : Good to hear your speeds are back to "normal."

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 01:48:35 EDT

Smith6612 : They probably added some more channels for the cable modem to use. There's nothing wrong with what channel your modem uses, it just depends on whichever channel has less users on it or less bandwidth usage.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 26 Aug 2009 01:41:25 EDT

dave22222 :

Just bought a new router, not too expensive, $45 - installed tomato firmware and my speeds are now way higher than I thought possible with regular roadrunner. Lower East Side Manhattan.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 25 Aug 2009 22:11:34 EDT

patt2k : Hey guys this is me again today time warner did somew ork.

My previous frequency of channle was 687 now it's

303 is this good or bad?
MY SNR: is 38.0 or 37.6 in that range where it used to be 36.6
signal strenght : 0.8
and also got a new IP

at this hour 10:10 PM i was always getting 0.70 mbps - 1.2 MAX
this is what I get now

much better they said they would be installin new equipment what kind of equipment do you guys think they installed? I am happy that I am not having 30-35 ms.

EDIT: Speed test with opera always gives me high ping
10:13 PM!

This is in BROOKLYN,NY,11222 after almost 1 year of fighting with them!!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 24 Aug 2009 11:49:27 EDT

anon : Noon weekday 11355 on Time Warner Road Runner Turbo. (Slow internet speed)

Oh speaking with Level 3 after call back regarding my BBB complaint. Im on the KA03 node in 11355 apparently.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 23 Aug 2009 17:51:30 EDT

JonRup : It says that for every type of Road Runner connection, but if the bandwidth is there it will use all of it. I'm in Ohio and I have Turbo and I regularly get boosts up to 31 mbps, and I can usually sustain downloads at 20 mbps.

It all depends on your node though...

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 23 Aug 2009 16:32:08 EDT

MacAlert : No idea......I usually get around 10-15 during peak hours.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 23 Aug 2009 12:02:52 EDT

Bytezboy :

said by MacAlert :

How are you getting 25Mbit powerboost on RR Standard? I have Turbo and the max it went to was 22Mbit. :(

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 23 Aug 2009 10:10:57 EDT

MacAlert :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 23 Aug 2009 08:14:27 EDT

anon : my for days~!! thats what they call standard speed up to 10MBPS... how funny!

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 22 Aug 2009 00:02:38 EDT

patt2k : Macalert i SPOKE 3 times with john. He said they would install new equipment by yesterday seems like they did not do anything so I just dont know what to do anymore I will buy moving out soon for Williamsubrg FIOS ready so I think I will give up with time warner and stick with them until I move

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 21 Aug 2009 23:15:11 EDT

razor206 :

said by cwai02 :

It has been like this for the whole week. Can't do nothing in Peak hour.

Where in flushing do you live (zip?). Peak time here in 11355 seems to be 24hrs / 7 days a week. Have you called them up to complain?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 21 Aug 2009 23:03:33 EDT

razor206 : patt2k,

So they called me up today with a lame excuse. They left me a voicemail, basically stating that over the weekend (which weekend, I dont know) they saw a "slight" web utilization, and that overall the nodes are "not in bad shape". They are still looking into scheduling a split of the nodes that fall under "slight" web utilization.
Un-FN-real. I'm going to call on sunday, just so it will be 5 days since they came here, and complain that since they dont see the need to split the node any time soon, that I should be given a discount from now on. If not, i'll just go to DSL, since im getting DSL speeds most of the time
In the meantime, I'll have to deal with the "slight" web utilization. Check it out.

And I am also jealous of your friends in Ridgewood and Maspeth :D
Just hoping that sometime soon FIOS will come to 11355.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 21 Aug 2009 10:13:26 EDT

MacAlert : Hey, any updates on your situation?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 20 Aug 2009 21:49:19 EDT

cwai02 :

It has been like this for the whole week. Can't do nothing in Peak hour.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 18 Aug 2009 23:22:49 EDT

patt2k : raZOR206. what is funny that after calling them so many times

one time "Level 1 lady" asked me if I would like Turbo 1 year for free I was like yeah sure.

after 20 times a nice "Level 3 guy" said that since i have been having so many problems it is fair that he gives me 16$ discount and before speaking with him level 2 lady gave me credit for 2 months.

Today I spoke with a person from engenering team he said he is going to send his team thursday (previously he gave me date of 17th ) so I called him today and he apalogized and said that thursday should be fixed for sure and on friday I can call if there are any problems. And he did say there are problems on the node

so as long as I live in brooklyn this discount is good but when I move to my new place very soon im goin with fios. so pretty much im getting free internet.

And also I used to live in Ridgewood 11385 and you are in 11355 ? you should know where is Ridgewood (11385) and Maspeth (11378) I have many friends and they have 0 issues. Most of them reach 30 MBPS with turbo boost easily so im guessing its the 11355 area which is sooo slow.

So just ask level 3 tech guy if he can give you discount on a bill for all those issues and let me know what happened
Cheers!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 18 Aug 2009 21:50:21 EDT

anon : no offense but people on this board have tried over years. Complaints to time warner to BBB. They wont even tell you what the specific problem is. Closest Ive gotten is the node in flushing is overcrowded. In 11355 specifically the K05 node???

Good thing I pay Road Runner Basic price 29.99 for Road Runner Standard + Turbo.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 18 Aug 2009 16:36:35 EDT

razor206 : patt2k:

The tech came today. He knows that it's an on going problem in this area, and there were a couple of calls today for the same problem in the same area. I'm waiting for customer service to call me back regarding the date they're going to "fix" the problem. I downgraded to RR standard and they credited me the turbo fees. I'm jealous of your discounts :p . If they don't fix this in another week, I'm going to demand another discount.
Until then, here's what I'll have to deal with.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 17 Aug 2009 22:25:05 EDT

patt2k : is this what folks at road runner call their turbo ?

I hope someone from RR is looking at this. How fast I download mp3

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 17 Aug 2009 17:30:32 EDT

patt2k : And i was happy with RR for 2 days not it's back to being "no comment" and it's the 17th it was suppose to be fixed maybe they might do it at night idk I hope :/

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 17 Aug 2009 03:01:07 EDT

vintage : URL=http://www.speedtest.net] [/URL]

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 15 Aug 2009 15:43:08 EDT

patt2k : 3:42 PM Saturday this is what im pretty much getting whole day for now! 2 days till road runner's promise to fix whatever they were suppose fix to make the connection good

maybe it's on its way?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 15 Aug 2009 14:06:15 EDT

anon : My house with Time Warner Road Runner Turbo.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 14 Aug 2009 21:07:18 EDT

anon : My brothers house, Optimum Cable with turbo:

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 14 Aug 2009 00:41:42 EDT

patt2k : 12:40 AM

first time ever.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 13 Aug 2009 18:12:13 EDT

nyrmetros :

This upload speed is infuriating.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 13 Aug 2009 11:57:43 EDT

patt2k : Just because this speed test gave you better result means nothing at this moment the node could not be at 90% or 100% use it could be like 87% something like that. Untill they fix it and you get 10 MBPS easily all the time then the node is in better condition

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 13 Aug 2009 11:50:29 EDT

Gary117 :

Just tested. It's going up. :)

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 22:22:45 EDT

anon : Clearly overcrowded node. Flushing has many multi-unit dwellings converted from houses. They never cared to build out their infrastructure cause no one complains so why bother?

Charge them $50 a month with no complaints. Now with FIOS and the two complaints (from this forum)....they seem to be noting the problem.

11355 is on the 'K05' node whatever that means. Remember i got 15Mbps some weekend night 3am. Look at peak:

good thing I pay 29.95 for this crap and not 50.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 20:37:17 EDT

patt2k : 8:37 PM

im guessing no more fast usage lol

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 19:08:51 EDT

patt2k : -10 DB ?

Now 7:08 PM

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 18:59:34 EDT

MacAlert : Nice, any change in signals?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 17:37:10 EDT

patt2k : This is just strange for me lol at 5:37 PM

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 17:19:24 EDT

mckenna797 : What are you folks in flushing doing (lol) seems like all the NYC Road Runner Problems are In Flushing

:::.. testmy.net test results ..:::
Download Connection is:: 12509 Kbps about 12.51 Mbps (tested with 12288 kB)
Download Speed is:: 1527 kB/s
Upload Connection is:: 473 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 58 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2009/08/12 - 3:23pm
D-Validation Link:: »testmy.net/stats/id-PU5BGMZ7W
U-Validation Link:: »testmy.net/stats/id-YSHJEL3GB
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729) [!]

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Aug 2009 15:34:22 EDT

Gary117 :

Just tested.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 11 Aug 2009 20:25:25 EDT

patt2k : Nope they are suppose to fix it on 17th this month. 5.5 More days

If you are having slow speeds in the mornign then the technician will admit that its their problem but if by the time he comes speeds will be fine then he will just do speed test , do ping and that's it. And he will say everything looks fine

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 11 Aug 2009 13:10:52 EDT

Gary117 : Are you getting the good speeds, patt2k?

Damn, I wish I remembered that woman's name. $33/month :(

**EDIT: Called again, and I'm getting a technician here on Saturday.

**EDIT 2: It went over 60!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 23:17:24 EDT

patt2k : Sure call them say. You have been having those really bad speeds for long time and you want credit.

I already got like 500$ worth of credit from maybe even more im not sure.

Also I got turbo 1 year at no cost
Also I got discount of 16$ for 1 yr

Which makes it Road Runner Turbo At Price Of 45.95 + -16$ = 29.95
+ Paperless Credit -1$ = 28.95

when they fix it its good deal for me

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 23:11:24 EDT

razor206 : yeah patt2k, I called them today because it has been like this since last friday, but figured it would go away. Anyway, a tech is coming here on 8/13. I believe it's just the modem going bad, but I'll see. I'd go to DSL but I just can't go back to those speeds, and contracts. If TW can't fix this, then I'll go with DSL. When RR works, it works nicely. However, when FIOS comes to 11355, I'll definitely switch. :)

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 22:46:00 EDT

anon : Anyone in 11220 having same slow speed problems as me during peak?!

I called twc a week ago, They said my area needs a node split for sure, And that they already contacted an engineer but they don't have an exact date to know when there going to do it. I`ll give it till 2010.

Anyone know how I can get credited for all this slow bs speeds?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 22:04:47 EDT

MacAlert : Well, I called every other day for about 2 months straight until I found some of the higher-ups. That and having been a subscriber for over 15 years.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 21:50:25 EDT

patt2k : Nice bro I am still waiting!

Time Warner Is great company when they really take care of their ucstomers like they did with you.

If they dont fix it by 17th I just dont know what to do anymore

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 21:45:14 EDT

anon : For all those new to this forum. Flushing Time Warner Turbo at 9:30pm in 11355

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 20:00:00 EDT

MacAlert : All's well on my side of Flushing:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 19:41:31 EDT

patt2k : Wow Razor. This is bad :/ the lowest I got was 90 KB/s same as upload. But this is just wow.. in flushing get DSL trust me. I used to live in Ridgewood 11385 never had a single problem with Earthlink

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 18:47:19 EDT

razor206 :

Lovin' my service. :uhh:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 18:31:07 EDT

patt2k : Overheated Modem LMAO!

Then for 10 minutes put it in colder place.. And see that your speeds are going to be the same.

Most people in this topic who post are from Flushing seems like it's the worst in flushing with RR. If I was in flushing I would get DSL.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 17:40:43 EDT

Gary117 : No help. They said having an overheated modem may cause the problem. We'll see.

Anyone know when FiOS is available for the Flushing area?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 17:38:26 EDT

patt2k : Upgrading to trubo will only give you better upload bro.

We all have the same issue :/

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 13:40:33 EDT

Gary117 : just came home:

this was tested on my desktop. the one with great improvement (pic above) was tested on my macbook. weird. o.o

just called customer service. they found no problems, reset my modem, and still isn't fixed. i might switch to turbo 'cause they offered me a discount ($33/month). :huh:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 10:29:10 EDT

ChrisN718 : Some improvement also this morning...

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 01:18:19 EDT

Gary117 : Same here, bro.

I'm calling my ISP tomorrow to see what's up.

**EDIT: today @ 8:59 A.M.

this is what I got:

a bit of increase, but still not all of it. :huh:

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Aug 2009 00:58:47 EDT

jfiveNYC : Only two days?

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 23:20:56 EDT

ChrisN718 : Very slow speeds here in Flushing, NY. It's been like this for the past 2 days at all times.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 22:44:09 EDT

cwai02 :

Brooklyn, 11219

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 22:19:07 EDT

Smith6612 : The 50/20 tests at 50/20. There's no symmetrical provisioning with that... yet.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 19:47:31 EDT

patt2k : Why pay 45.95 + 9.99 For 15/768 (unless you have discount)
(and of course speeds drop down not everywhere but in many places
When fios.

15/5 (which probobaly is 15/15) 44.99 / mo

25/15 (which actually gives you 25/25) / 64.99 / mo

50/20 / 139 mo

Im not sure if you get 50 meg upload? but still those are amazing speeds

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 18:51:55 EDT

anon : yep, as of approximately 6:00 pm, speeds for me are down to 1.0 Mb/s in flushing (zip 11354)

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Aug 2009 17:00:05 EDT

anon : Anyone in Flushing NY (Queens) experiencing any slow speeds?

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 08 Aug 2009 12:34:10 EDT

Bytezboy : No TWC reps here. Man, I would switch to Fios in a heartbeat. You are very lucky to have that option!!

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 08 Aug 2009 11:52:15 EDT

playdoh : Are there any reps from TWCNYC that reply to our concerns? I am this close to calling Verizon and getting FiOS for the upload speeds.

I like my TWC service here in Staten Island, but I'm not waiting around any longer. Yes I have the completely lame TURBO that bumped me up to 768kbps upload. I had that speed in 1999 with my DSL. TEN years ago.

The only reason I haven't switched is due to the installation process can/will be a pain I fear. But it will be worth it in the long run. Competition is good.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 21:32:14 EDT

patt2k : 9:31 PM Friday.

Yesterday at this hour I was barely getting 700 kbps... I guess people are partying todaY?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 21:31:07 EDT

patt2k : Yes John gave me . I only hope it's docsis 3.0

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 20:27:10 EDT

MacAlert : Did you get that date from John? Did he mention anything on DOCSIS 3?

My current speed on wireless:

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 19:25:36 EDT

patt2k : I got finally a real FIX DATE.

Mid August , August 17 !

FInally

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 18:39:09 EDT

Bytezboy : This is after upgrading to Turbo.

Wish they would increase the upload already.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 15:56:21 EDT

mckenna797 :

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 14:42:41 EDT

FHBroadband : Of course it did, it was a node split. That is what a node split does.

I haven't seen node splits in my area in a long time.

I am waiting for Docsis 3.0, not a node split since my node is fine.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 07 Aug 2009 14:06:33 EDT

finaloption :

fixed now?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 05 Aug 2009 17:38:50 EDT

Bytezboy : When they did a node split in my neighborhood, the modem went out for about 20 minutes and got a new IP. The traceroute also went through a different router than before.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 05 Aug 2009 09:49:06 EDT

patt2k : Back to bein slow again with ping :/ , and Mac I have splitter maybe that's why. When I plugged without splitter levels were -7 but It did not change any speed when I did speed test :D

9:49 AM. Bad

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 05 Aug 2009 07:11:12 EDT

MacAlert : Your signal strength seems off. I believe the recommended levels are between -10 and 10.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 05 Aug 2009 03:49:42 EDT

patt2k : Holy shit!!!!!!

and how are those ?

I just woke up at night my modem lights were not syncing I think time warner did something. Lets wait till 10 PM! never had this speed before.

!!!!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 20:18:06 EDT

older dog : Hope they get things fixed for you, from upstate. 8 PM
Turbo here is 8/512 The slower speeds likely have a lot to do with the network not suffering the same slow downs.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 19:24:21 EDT

patt2k : I can show off with my speeds lol.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 19:05:15 EDT

MacAlert :

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 18:14:34 EDT

mckenna797 :

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 17:01:26 EDT

patt2k : This is what I mean. its 5.00 pm of course my connection wont be fast

look at the ping

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 16:59:48 EDT

patt2k : I dont have dsl but I was just wondering

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 16:40:38 EDT

Smith6612 : Post up your transceiver stats for me to look at (or you can PM them to me). I can tell you what may be going on.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 16:39:40 EDT

patt2k : So how come all speedtest.net shows ping 30-35 all my friends who have verizon dsl. And when we play games their ping is always much lower then mine of course when my connection is not slow...

I get in game ping 10-15 they get 25-30 on new york server

and when my connection drops to slow I get ping 40-56 and they get 25-30 lol...

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 16:22:46 EDT

Smith6612 : @patt2k: It's very much possible to get sub 10ms ping on Verizon DSL. Here's a trace route to a game server in Chicago, IL to prove this, followed by my modem's Transceiver stats.

Microsoft Windows [Version 6.0.6002]Copyright (c) 2006 Microsoft Corporation.  All rights reserved. C:\Users\>tracert 69.65.34.74 Tracing route to chi.xfactorservers.com [69.65.34.74]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.2.1  2    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1]  3     6 ms     7 ms     6 ms  10.15.3.1  4     6 ms     7 ms     7 ms  so-1-1-0-0.BUFF-CORE-RTR2.verizon-gni.net [130.81.13.77]  5    17 ms    18 ms    19 ms  as4-0.NY5030-BB-RTR1.verizon-gni.net [130.81.20.106]  6    17 ms    18 ms    17 ms  0.so-3-1-0.XT1.NYC8.ALTER.NET [152.63.10.33]  7    41 ms    41 ms    41 ms  0.so-7-0-0.XL1.CHI6.ALTER.NET [152.63.65.161]  8    41 ms    40 ms    41 ms  POS6-0.GW6.CHI6.ALTER.NET [152.63.68.97]  9    44 ms    47 ms    45 ms  internap3-gw.customer.alter.net [157.130.121.14] 10    45 ms    44 ms    46 ms  border8.po1-bbnet1.chi.pnap.net [216.52.128.12] 11    44 ms    44 ms    46 ms  ae6.er1.Chi1.Servernap.net [66.252.3.169] 12    44 ms    46 ms    46 ms  pos2-1.csr1.Chi3.Servernap.net [69.39.239.170] 13    47 ms    47 ms    47 ms  chi.xfactorservers.com [69.65.34.74] Trace complete. C:\Users\>

So you can see that once the data gets onto the edge router and off of my network (10.15.3.1), I'm pinging 5-6ms to it, and to the SONET backbone for my area roughly 5-7ms based on the time of day. Now, if it weren't for the poor routing and non-existent local peering in my area that Verizon has, I'd easilly ping sub 10ms latencies to servers, however I have to go to NYC first before I get anywhere, which means I'm adding on unneeded latency to my line.

The ONLY reasons you would not get sub 10ms ping on Verizon DSL, would be if your line was on Interleaved mode instead of Fast, your connection is being used or is congested someplace, or like in my case, local peering is poor/non-existent.

--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 14:36:46 EDT

Hi : Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Fast

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3356 863
Margin (dB) 19.5 13.0
Line Attenuation (dB) 36.0 18.5
Transmit Power (dBm) 18.0 12.1

I ping sub 10ms to every single NYC/NJ/CT servers. I play World of Warcraft with my son, on a server located on the Boston Data Center and during primetime hours i never get above 16ms and during full 25man raids with all the goodies cranked up and running a Real Time Combat Log Parser, i never hit up 25ms.
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 13:53:44 EDT

patt2k : Yea but not with verizon dsl =P

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 13:24:04 EDT

Smith6612 : With a good DSL line in NYC, if the line is on Fast Packet mode and not on Interleaved you should easilly ping less than 10ms to servers in and around NYC. Even better 6ms.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 10:13:51 EDT

patt2k : Yea with verizon's dsl you will get the 3 megs but the ping will be always 30-35 to a new york server. And with RR when it's working you can have ping 7 with RR basic. I just went to my friend who lives in maspeth he had RR basic 1.5/.25 for 1 year and his ping was always "7" upgrade to standard with turbo boost, ping 7 or 8.

Good luck with your dsl :)

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 04 Aug 2009 10:11:55 EDT

patt2k : What is this guys numbeR? how can I rech him

Please help :)

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 03 Aug 2009 22:23:26 EDT

jfiveNYC : 3 down, 786 up. $30

I still have my cable modem. They are picking it up on Friday.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 03 Aug 2009 22:17:28 EDT

MacAlert : My speeds during peak hours after speaking with the director of engineering. I get around 25 down during late night browsing and morning hours.

I wish I was in contact with him before you made the switch to DSL.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 03 Aug 2009 22:11:25 EDT

anon : Thanks JFive. Looks like I will have to switch. thanks for pioneering. Lastly if you dont mind, did you get the 3Mbps package for DSL? How much monthly?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 03 Aug 2009 20:51:22 EDT

jfiveNYC : College Pt & 41

@terribletwc & mac alert: My DSL has arrived.

8:48PM

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 03 Aug 2009 11:59:06 EDT

bats : jfive, where exactly in flushing are you? i'm at the corner of kissena and franklin, and over the past week or so, primetime and weekend speeds have improved very noticeably. i used to get consistent sub-1mbps speeds, but now it is fairly consistently above 4mbps, often quite a bit higher. i was downloading throughout this past weekend and during the day speed was about a constant 8mbps, which i haven't seen in a very long time. i noticed a couple of weeks ago that i was on a new frequency (297mhz, whereas previously i'd only ever seen 589 or 687), but the primetime speed improvement only happened recently.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 22:24:35 EDT

patt2k :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 21:31:28 EDT

Smith6612 : You almost fooled me with that speed test there, it's in Kilobits :P

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 20:38:11 EDT

baker1080 : Roadrunner Turbo 15/1 in Ohio from New York, New York Server.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 20:25:02 EDT

jfiveNYC :

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 16:53:50 EDT

nyrmetros : 4:50 pm

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 15:19:39 EDT

patt2k : 3:19 PM

:/

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 13:58:33 EDT

anon : and now about 2pm:

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 11:33:09 EDT

Dareius :

said by patt2k :

Call. Ask them to give you discount on a bill or credit just like they did to me.

I am really not surprised everyone who can is switching to fios. Even if RR swiches to docsis 3.0 they will suck anyway

Actually, DOCSIS 3.0 might actually turn out to be good for RR depending on how many people leave for Verizon FiOS freeing up overloaded nodes. The more people that leave, the less stress on the network.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 11:11:51 EDT

Bytezboy :

said by terribleTWC :

So today was my 'turbo' tier technician visit. No technician came out that I know of. No call from TWC.

Checked my speed at 10pm and it was as usual under 1Mbps down with 50ms ping.

Now at 3am look at this: WTF am i going to do with Turbo at 3am and under 1Mbps the rest of the day.

You can call and get a FULL month's credit if a tech misses an appointment!! It happened with me once, it's listed somewhere in the terms.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 11:10:16 EDT

patt2k : Call. Ask them to give you discount on a bill or credit just like they did to me.

I am really not surprised everyone who can is switching to fios. Even if RR swiches to docsis 3.0 they will suck anyway

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 02 Aug 2009 03:29:03 EDT

anon : So today was my 'turbo' tier technician visit. No technician came out that I know of. No call from TWC.

Checked my speed at 10pm and it was as usual under 1Mbps down with 50ms ping.

Now at 3am look at this: WTF am i going to do with Turbo at 3am and under 1Mbps the rest of the day.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 01 Aug 2009 10:51:09 EDT

patt2k : Okay well I used to pay for 6 months 29.99 but anyway until I move I dont care. Im pretty much having cheap connection and when its fixed or when I move to other place I guess it's a good deal

I admit I am sick of those speeds. But I care a lot about ping. Going with verizon dsl would give me same pings I get when my net slows down so I just rather wait for them to fix or just to move out...

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 01 Aug 2009 01:02:46 EDT

jfiveNYC : Bro, your standard is $45!!!!!! Mine is $29. They are f-ing you at the drive thru

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 31 Jul 2009 13:08:44 EDT

patt2k : In here standard is 45.95 turbo is + 9.99

So I already have turbo at no cost which makes it Standard Price 45.95 + -16$ makes it 29.95 + paperless credit 1$ = 28.95

You understand that logic? I will be moving soon to another location anyway so this is good for me hopefully in other location I wont be having problems and I will still have 1 year turbo at no cost and 1 year discount until I can switch to fios

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 31 Jul 2009 02:01:00 EDT

jfiveNYC : Do you understand the logic of them giving you Turbo for free? It is a fallacy.

You should cancel the turbo and have them take the discount on a regular plan. It would be like me giving you hurricane insurance on you house in Wisconsin or Tiger-proofing your Manhattan penthouse. They aren't charging you for a service they aren't providing.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 30 Jul 2009 16:25:31 EDT

patt2k : This is why you call them. I have turbo at no cost for 1 Year.

Level 1 When you call can give you credit but make a discount on your bill I think level 3 can give you that's what happened with me.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 29 Jul 2009 21:44:48 EDT

anon : @Tony

I ordered online. It automatically set up an appointment for me for technician to come out.

For perspective, My brother using Optimum online ordered its version and he consistantly has zero ping. 18+Mbps down and 5Mbps up. Comparable to my friends with FIOS.

Dont worry, I have no intention of paying an additional $10. Just want the technician to log the problem again. Probably 5th visit. Its a waste of their time. If im tired, i wont even take the appointment. If im busy, i wont even be home.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 29 Jul 2009 16:26:51 EDT

jfiveNYC : New York State Attorney General
Internet Complaint Form

»www.oag.state.ny.us/resource_cen···aint.pdf

Please fill one out. Not about speed complaints but poor business practices and upgrading customers to a faster plan when they know that won't solve the problem.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 29 Jul 2009 02:00:09 EDT

jfiveNYC : I did. Just waiting for VZ to fix my phone line.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Jul 2009 23:22:59 EDT

finaloption : ughhh.. can't take this anymore.. at first i thought it was my computer, so i said "screw it, im just going to back everything up, reformat and reinstall xp".. did that.. still the same slow speeds.. this has been happening for about a week now.. stumbled upon this thread to find out that at least i'm not the only one

i'm so frustrated that i might just bite the bullet and order VZ DSL

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Jul 2009 20:04:38 EDT

anon : @KidPanama

TWC is horrible, But not always, Some representatives @ headquarters understands the situation and credit you, But nothing of the slow speed is going to change, Unless they make more new nodes and don't be cheap. I know some people who has stable connection's, it really depends on our area and how many people is in you're node.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Jul 2009 19:30:41 EDT

KidPanama : I don't wanna give people the wrong impression, since I usually have no qualms about sifting through large threads in order to obtain all relevant knowledge, however my speed is already crap as it is, and finding out the whole story will be that much more of a headache. As it stands, my speeds have not improved in the slightest and are still horrendous. Like you said, I intend to cancel their poorly named "Turbo" service and rethink my options. Time Warner has been a nightmare and I encourage everyone to skip Turbo at all costs, as it is just a gimmick for Time Warner to extort more money out of unsuspecting customers.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Jul 2009 04:24:04 EDT

patt2k : I wish those speeds were real. Greenpoint,Brooklyn (4:21) Morning LOLZ :-D

What's funny is that level 3 technician came today he said my whole street is going to be done within 1 month starting today or within 30 days. And he didn't even know how ping in windows vista lol.

Guys get credit from them! I got discount of -16$ on my bill and also credit of 76$. +Paperless credit which makes my vill 28.95 from 45.95 for 1 year pretty impressive? :)

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Jul 2009 01:25:09 EDT

anon : @terribleTWC

Did you order turbo online or did you call? Because when I got turbo they do it everything in there system, And yes turbo doesn't mean anything but gives you a bigger upload speed. When I got turbo they said a tech was suppose to come, Never showed up.

104am. incredible speeds.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 27 Jul 2009 22:15:53 EDT

jfiveNYC : No luck as of yet. Someone was supposed to come today but no one ever showed up. I really wish I had the patience to wait until they fix the node. I know as soon as I cancel TWC-RR, they will fix the node.

@KidPanama: The only way to learn is to read through th thread. Then you'll understand the horror. Cancel that Turbo crap ASAP and go back to Verizon DSL.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 27 Jul 2009 21:05:22 EDT

anon :

JFive, any luck with the DSL??

Wanna hear something funny? Time Warner technician is coming to set me up for TURBO. Im going to have him install, then test and take it all back b/c I will get under 1Mbps after he is done.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 26 Jul 2009 23:24:42 EDT

KidPanama : I don't actually know the whole story of this thread, but I too have been suffering from EXTREMELY slow download speeds on Time Warner's Road Runner service. As if the frequent service dropouts weren't enough, now my speeds are more inconsistent than ever. Road Runner has all been terrible as far as consistency is concerned, because you almost NEVER come close to the speeds you pay for. For example, I have been using their service for over year, and we know that Road Runner standard is 10Mbs down/ 512Kbps up. On average, on a good day, I would get 4-5Mbps/495Kbps tops. So I "upgraded" to Road Runner Turbo, and guess what? No difference whatsoever. I still get the same paltry download speeds with a marginal increase in upload. I frequently run speedtests, and for the last few day to my knowledge (it could be even longer), I have been getting results like this:

If this is the speeds I get with their "Turbo" service, I might as well stick with a $20 DSL service, as it is most likely faster. For what it's worth, I am in Rego Park, and I am thinking about dropping Time Warner altogether in favor of RCN if their internet service is more consistent.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 24 Jul 2009 01:06:07 EDT

jfiveNYC : My apartment must be cursed. Now Verizon needs to send a tech to get get the DSL working. Grrrrrrrr...they are f-ing me at the drive thru.

It's weird because we had DSL before, using the same phone jack.

I'm calling TWC to cancel my modem pick-up and make sure they don't turn off my service tomorrow afternoon.

Oh, I totally forgot how awful Verizon customer service is. I swea they write those scripts for 5 year olds.

TWC tonight:

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 21:54:19 EDT

anon : Jfive,

no luck here either.

Spoke to Level three again. They indicate I am on the K03 node? They have fixed the K05 node. The entire 'K' grid is under engineering task. Not sure what this means but they gave me 1 month HBO and STARZ for my inconvienence. What a load of BS.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 17:51:36 EDT

jfiveNYC : I'm on the 5th floor of a building that's 3 years old. There are distros on each floor. I don't know what is going on in the basement.

None of this matters, I have been dealing with this for almost a year. DSL will be ready on Thursday. EDIT: And FiOS will be ready 1Q/2Q next year

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 16:23:24 EDT

RolteC : Downstream
Freq/Power: 687.000 MHz 3 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 38.000 MHz 27 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

My upstream is so low because its a direct line from the pole right into the modem. The downsteam is that low because the cable itself is probably 100+feet long from the pole to the modem.

And as for a speed test, let me change the routers for the speedtest.net servers to the cable modem:

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 16:13:22 EDT

jfiveNYC :

There is nothing wrong with the building. 3 techs have been here and asserted that there is no problem with the wiring, lack of competence notwithstanding.

I have scheduled a service cut off for Friday. They are picking up the modem from my place.

P.S. As you can see, it took me almost 10 minutes to complete this post.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 15:52:15 EDT

RolteC : Yeah the wiring/signal. My dads coworker had me go in the other day. Told me time warner just redid the wires in a building, and after that day the internet was very slow/unresponsive.

I narrowed it down to the new cables/spliters because although the downstream was at about 0, the upstream was about maxed out, and with a 1-3%bit error rate on the modems webpage. All of which is BAD!!! Also a sub 30 SNR.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 15:50:25 EDT

MacAlert : Are you sure nothing is wrong with the building's wiring? That is horrible!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 15:50:23 EDT

RolteC : What are your signal levels at? Its just not possible to have such low speeds. Not like 30+people are maxing it out constantly at 1mbit/sec and not caring you know?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 15:34:33 EDT

jfiveNYC : You need to rethink you logic here. Tech people are the ones that understand the terms. Which is why we are the only customers that complain, the minority. If the majority did complain we might have some resolution.

Do you know what is really ironic? My sppeds are so slow, that I can't even pay my bill online.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 14:42:02 EDT

Inimical : Does this make sense to anyone?

I'm getting about 300k/sec down with a wired connection. Using wireless from my neighbors RR connection, I'm getting a stable 700-800k/sec..

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 21 Jul 2009 14:04:16 EDT

RolteC : This is what tech savvy people do not understand when they sign a contract for service.

The few simple words in front of, or in the fine print that say, speeds "up to".

I know it sucks, I went through it for 5 years, and it was never fixed! Finally FiOS came out and most of my block and the adjacent switched immediately over.

Time warner is out to make money, and oversubscribing is the first way of doing so. Too bad most customers dont know what "speeds" are, they just pay for "broadband"/"always on" service.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 20 Jul 2009 23:03:46 EDT

dxerg3770 : Well the whole "normal" speed lasted 2 weeks. Now the speed is back to crawling.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 20 Jul 2009 21:54:58 EDT

jfiveNYC : I'm still getting the Royal Screw Job. No worries, DSL wil be activated on Thursday.

@terribleTWC: How are things with you?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 20 Jul 2009 21:13:38 EDT

MacAlert : Same here. For me it took alot of emails to the VP of engineering and executive VP of TWCNY.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 20 Jul 2009 20:51:31 EDT

nycnetwork : Well, I hope that as soon as Fios pops up in your neighborhood, you will not waste your time with TWC anymore.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 20 Jul 2009 19:05:20 EDT

anon : After 3 years, i'm finally getting what I pay for.

They must've finally split my node since my speeds haven't dropped for about 2 weeks now. I think I posted early in this thread about my issues which are basically the same as everyone else in Flushing, ridiculous speeds at night and weekends, usually under half a megabit. Last 2 weeks, its never dropped below 12mb downstream and in the morning hours I get over 20mb.

All it took was 3 years, countless calls to reps, supervisors, client relations specialists, a few letters to the office of the president of tw, a letter to the doitt, oh and the countless (pointless) service calls to my home.

I wonder how long it will take them now to oversubscribe this node so we can start all over again.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 19 Jul 2009 19:35:34 EDT

jfiveNYC :

said by older dog :

Just my opinion but the BBB is more a feel good organization then one that really does anything.

I only once had a reason to file a complaint with the BBB and they were less than helpful. The BBB rep informed me they were there to advance their members business and not to really help the consumer.

This is true. The BBB is about as useful as the United Nations. All they do is send a complaint form to TWC.

I think there is grounds for a Class ACtion suit here because I bet they are signing on new customers in Flushing and not telling them that there is a major service problem.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 19 Jul 2009 17:22:46 EDT

older dog : Just my opinion but the BBB is more a feel good organization then one that really does anything.

I only once had a reason to file a complaint with the BBB and they were less than helpful. The BBB rep informed me they were there to advance their members business and not to really help the consumer.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 19 Jul 2009 16:36:39 EDT

nyrmetros : thanx for the BBB update

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 19 Jul 2009 05:04:13 EDT

anon : My complaint to the BBB:

"This is in reference to your complaint against Time Warner Cable's New York City Region. Your complaint was assigned ID xxxxxxxx.

Your complaint has been sent to the business for their response. Once they have responded to the BBB, we will contact you again. In the meantime, if you have further dealings directly with the business, please send us a message to let us know.

Sincerely,

Mary Montgomery
Mediator"

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 18 Jul 2009 17:37:45 EDT

jfiveNYC :

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 17 Jul 2009 23:13:12 EDT

jfiveNYC : The instant my service is turned on I will test and post. Well, not before I cancel POS TWC.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 17 Jul 2009 19:29:09 EDT

anon : Its amazing how Time Warner can do this. Nothing will get done and to be honest they dont really care in their position.

Well....Im doing my part. Ive convinced four friends to switch to FIOS because it was available and they dont even know the better servive. I know in the grand scheme it dosnt matter to Time Warner but one small step. Ive gotten word out to how terrible Time Warner is and doing my PR blitz.

JFive, Would you be kind to post your speeds with Verizon DSL in 11355. I will also make the switch until FIOS becomes available.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 17 Jul 2009 00:13:47 EDT

jfiveNYC : Weren't the Flushing people considering a class action suit against TWC?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 16 Jul 2009 18:31:48 EDT

jfiveNYC : HAHAAAAAAAA

My Verizon DSL kit arrived today, service will be ready on the 23rd. NO MORE TWC RR. So long suckers!!!!

I guess I will be forced to stay with DSL until FiOS is ready in my building, early next year.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 15 Jul 2009 04:43:45 EDT

nycnetwork : Just so you know, adding an extra downstream channel is NOT splitting a node. It's something totally different, so don't get overexcited if you see an extra channel.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 14 Jul 2009 21:33:22 EDT

anon : So I get home this evening. First noticed my software for Cable television has changed from Passport to Myestro software. My external Hard Drive still works for my DVR so didnt care.

Now when i check speeds I notice my PING has doubled. Download is much better than usual (not saying much). But upload is terrible.

My question, did the software change have anything to do with this? I have been getting consistent 60ms PING / 0.5Mbps DL / 0.25Mbps Up for Months!

Changing channels takes a while longer. I hear cable companies have a way of 'saving' bandwidth by having your box only request the channel signal you are watching. Especially with the move to DIGITAL, there is no longer a need to send all analog signals.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 13 Jul 2009 16:34:37 EDT

Dareius : Sadly, DSL sounds like a blessing seeing some of these speed test results and comparing them to my own during peak hours.

I am this close to just returning my phone and internet service back to Verizon. I do not qualify for FiOS, but a solid internet connection would keep me satified until FiOS is deployed in my area.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 13 Jul 2009 16:00:06 EDT

anon : Well I schedule another tech to come, If this doesn't work, I'm going to cancel, And go back to DSL. What a shame.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 12 Jul 2009 16:02:39 EDT

jfiveNYC :

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 11 Jul 2009 22:54:09 EDT

patt2k : This is really weaird. Can anyone actually tell me if having -0.1 signal level would at least a little make my speeds better if before it used it be in range of -8 / -10 and so on?

like this is saturday (weekends usually are better because everyone is partying and not everyone is downloading porn 24/5) so my speeds right now are really weaird since my signal levels became better

and what is funny is that about 30 mins ago i was barely getting 1.5 mbps and now WOOT?

I mean I am happy at this hour with at least 4mb it's about 500 KB/s its enough to download 350 mb tv show while everyone else is downloading porn instead of 1 hour i can download in 10 min max huge difference

how can I find out if I am still on my old node? or if they just tweaked my signal levels.. I have friend who is on a good node in my area and he said his speeds drop to 1 meg but not for too long so I guess mine behaves the same way right now

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 10 Jul 2009 19:26:51 EDT

anon :

It's 7:15pm and my speeds are usually TERRIBLE!
Really good pings, I'm not going to complain about my speed.
It's better than getting .90mb/s

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 08 Jul 2009 12:20:35 EDT

patt2k : WOW!

Damn man call them and tell them to give you discount on a bill untill it's fixed.

I mean come on verzion dsl 768/128 is 19.99$ / mo

and you pay 45 probobaly so why pay them 45$?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 08 Jul 2009 01:25:15 EDT

anon : I could barely get the speedtest done.

11355 @ 120am

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 06 Jul 2009 23:09:36 EDT

patt2k : My ping is always higher then my friends who even have verizon dsl 768/128

how gay?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 06 Jul 2009 21:02:54 EDT

anon : Thanks for the response. Its gotta be better than this:

Requested a call return from Client Services. A gentleman named 'Jose' leaves me a message indicating no change in status of the ticket (no sh*t). Also requested a timeframe, and he indicated there is NO timeframe on any work from engineering dept. At this time it is in the hands of engineering and 'how it works' is when a status is provided, his dept will notify us of the fix.

JFive, can you check with your contact Mrs Johnson?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 06 Jul 2009 18:02:59 EDT

Hi : 2.7-2.8mbs - 730/750kb upstream - all the time 24x7 for me atleast in Astoria Queens.
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 06 Jul 2009 16:24:26 EDT

anon : What speeds can you expect from Verizon DSL 3Mbps package? If its more than 0.5Mbps I get from TWC, I might consider.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 03 Jul 2009 16:07:29 EDT

Dareius : Heh!

Looking at that speed makes me think of the Road Runner, but he is running backwards in a cartoonish way. No longer runs fast forward, just fast in reverse.

Yes, I am tired here at work and waiting for 5PM to get here.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 03 Jul 2009 14:06:03 EDT

jfiveNYC : Middle of the f-ing day

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 02 Jul 2009 21:47:20 EDT

nyrmetros : I was experiencing issues all day today with the cable modem. The internet would either completely shut off or it was intolerably slow. I rebooted it a few times. At 9pm it's finally working again, but the ul is still garbage.

9:30 pm

9:50 pm

What I also don't understand is why the ping is so high on the second test yet the dl rate is so much higher, yet the lower ping on the first test had a slower dl speed. Shouldn't a lower ping correlate to a higher speed in general ?

And now at 10 pm I get this, which from the looks of things is very good for twcnyc. I don't know why the ping is all over the place today.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 02 Jul 2009 11:35:59 EDT

MacAlert : Response from Engineering

quote:
We experienced an hardware failure which has been repaired. Your service should be OK now.

Thank you for your E-mail. Just so you know, we are doing some further work in your area to further stabilize the high speed data service.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 02 Jul 2009 06:56:20 EDT

MacAlert : They are doing something, I can assure you of that. If you read my posts, there are a couple of new downstream signals and my IP address changed yesterday. Speeds have also been on and off the past two days.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 02 Jul 2009 00:00:07 EDT

vash23 : Seriously, we are all paying good money for this lousy service. If people at Time Warner are reading this, please get your heads out of your asses and start providing us with the services we deserve. This sh!t's really getting out of hand...

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 21:42:21 EDT

anon : Same here in Flushing,is there kinda outage going around? All my neighbours are reporting same issue like me, with extreme low speed.

Tried L3 technician this afternoon and got no news about it, only a schedule of in-door technician help after damn one week.

Dunno what i can do now with this crappy net.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 20:39:45 EDT

anon : So I called level 3 about my prob. Its still with engineering. No change in status. Nothing indicating any node split in Flushing area scheduled.

8:34PM

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 19:38:04 EDT

MacAlert : Interesting.....I got a new IP address just now.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 15:48:30 EDT

patt2k : 3:47 PM

....

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 06:59:09 EDT

MacAlert : Another new signal, 321.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 01 Jul 2009 00:44:32 EDT

anon : i guess im one of the luckier ones.....but why the slow down again?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 23:54:14 EDT

nyrmetros :

said by jfiveNYC :

nyrmetros, you don't know what pain is...

You are right 100%.

It's weird. TWC gives me good DL, but absolutely cripples my ul.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 21:16:03 EDT

jfiveNYC : I love the commercials about "blazing fast speeds with powerboost", those are hilarious

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 20:41:11 EDT

vapul : hey, i've been feeling your pain since december when i signed up, and for YEARS before that at another address in flushing, 11355...

ok, so on the way to the LIRR stop this morning on 41st ave and 149th pl., i see a bus go by on sanford ave, with a big ad on the side that says " NY1 News, Time Warner has it, FIOS doesn't"...

oh jeez, where do i start? and it's almost too easy to make jokes about that ad...

i am in no way under any illusions that FIOS and Verizon are perfect, but at least they seem to understand that we need network tech that can handle INCREASED demand, and who's idea of network management isn't getting people to leave them so the load/performance ratio improves...

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 20:27:15 EDT

jfiveNYC : nyrmetros, you don't know what pain is...

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 18:35:49 EDT

MacAlert : Hmm....new downstream signal, 297.

Of course slow speeds once again!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 30 Jun 2009 18:23:00 EDT

nyrmetros : omg I feel the pain now.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 29 Jun 2009 22:45:42 EDT

jfiveNYC : Someone kill me

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 28 Jun 2009 19:51:09 EDT

anon : powerboost fail.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 25 Jun 2009 23:56:18 EDT

anon : According to a Verizon Fios employee the Fios will coming soon in all west side of Manhattan (10031) in august 2009 to December 2009.

I so happy i will get out of this stupid company who offers 512 Kbps of Upload!!!!

Are this 10 Mbps / 512 Kbps Connection for $50 Bucks!!!

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 25 Jun 2009 23:17:57 EDT

dxerg3770 : haha 6-8 week? how about never.
Even if they do split a node, it'll be clogged again in month or two.
I've been living here 4 years. And past 3 years has been like this every night. They split node TWICE in that 3 year period where i got a constantly good speed for 3 weeks until it gradually crawled to dialup speed. This is a monopoly abuse. I demand government to regulate!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 24 Jun 2009 23:53:17 EDT

jfiveNYC : She said 3-4 weeks, one week ago, I'd be safe saying it will probably take more like 4-6 or 6-8 weeks. I've been patient for 7 months so I can wait one or two more. I have temporarily canceled my switch to Verizon DSL.

You think we have it bad...

I just came back from South Beach and they had Atlantic Broadband in the condo I rented, slow as hell. I checked their rates, 320kbps up AND down was $24-$35 per month depending on your level of cable TV service.

»www.atlanticbb.com/wfstarter.asp···i&page=3

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 24 Jun 2009 22:59:38 EDT

nyrmetros :

wtf is going on ?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 24 Jun 2009 00:38:59 EDT

anon : JFive,

When is that node split going in? Cant take this much longer.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 20 Jun 2009 12:41:56 EDT

MacAlert : Yea, unfortunately Verizon doesn't offer DSL here. I've had good luck before by contacting the VP of Engineering & the Executive VP of NY.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 20 Jun 2009 08:09:51 EDT

Hi :

said by MacAlert :

So I contacted the VP of Engineering....he says they are looking into the problem. Let's see where this leads.

Similar to what happened with me, my call back went like: You'll get a call back, telling you they're aware of the problem, give you a discount (a very nice one) and it will end there. See, they think you're calling because you want your bill lowered, but in all reality you just want what you pay for.

The poor engineer hands are all tied because the suits at TWC HQ's don't want to release funds. I had the exact problem as you, and i just gave up and went with Verizon. again good luck :)
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 19 Jun 2009 18:11:17 EDT

MacAlert : So I contacted the VP of Engineering....he says they are looking into the problem. Let's see where this leads.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 19 Jun 2009 10:54:10 EDT

Hi :

said by MacAlert :

I am back on 256 QAM. Signal acquired is 687.

ya the 561mz spectrum is a flaky, terrible one. When they split my node in my area, we had 687 and 561. It was so bad, you would switch back and fourth between the 2 because of how crowded it was. 64QAM on the 561mz, and 256QAM on the 687mhz.
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 20:56:06 EDT

MacAlert : I am back on 256 QAM. Signal acquired is 687.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 16:57:10 EDT

nyrmetros :

said by Smith6612 :

Well, if the pings and the speeds are remaining stable, then that's probably where your upload should be. I guess the upload varies by area based on population vs. competition. In NYC, I assume the upload is slower not because there's less competition, but because there's more of a chance for people to saturate the upload on the node, slowing everyone down simply due to the population of NYC. Not sure if that's what causes that, but it's a guess.

I appreciate the answer. thank you very much.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 11:33:44 EDT

MacAlert : As far as I know, I was on 256 QAM until last night.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 10:29:50 EDT

Hi : Mac, you're on 64QAM. when was the last time they upgraded your area?
--
The more you talk, the less you listen.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 06:56:39 EDT

MacAlert : My speeds this morning:

And signals:

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 00:11:09 EDT

mckenna797 :

said by MacAlert :

Have your ping times shot up? My pings used to be around 6-10ms on speedtest.net but my pings are now 30+.

Another thing I noticed under modem diagnostics, the forward path modulation changed to 64 QAM. I think it was 256 QAM before. What does this mean?

here are the pings and speeds i,m getting now

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 18 Jun 2009 00:06:22 EDT

mckenna797 : here are my signals on the Arris Telephony modem
my QAM is still at 256 Downstream

RF Parameters
Downstream
Freq/Power: 687.000 MHz -1 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 33.008 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 17 Jun 2009 23:53:04 EDT

MacAlert : Have your ping times shot up? My pings used to be around 6-10ms on speedtest.net but my pings are now 30+.

Another thing I noticed under modem diagnostics, the forward path modulation changed to 64 QAM. I think it was 256 QAM before. What does this mean?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 17 Jun 2009 23:49:11 EDT

mckenna797 : yes the same thing happened here, had to reboot my modem and router d-link Dgl-4100

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 17 Jun 2009 23:18:33 EDT

MacAlert : Did anyone with a router loose their IP address? I checked my routers status and the IP address was blank. I had to reboot my modem and then renew the IP for the router. Speeds are really off as well.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 17 Jun 2009 21:11:09 EDT

anon : We're paying for highspeed business we're getting 22kB. I've already started looking for another alternative. TWC is pathetic.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 17 Jun 2009 20:30:20 EDT

anon : Have you called to complain? Have them send a technician to open a ticket for you.

Time Warner gets away with selling two tiers:

Basic: up to 1.5Mbps same price as DSL
Standard: up to 10Mbps (Cable High Speed!)

Most people dont know they are getting charged for standard and getting basic. Especially in their double/triple play BS.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 23:48:00 EDT

anon : Astoria 11:39pm June 16, 2009.

.25Mb/s Down
.49Mb/s Up

Abysmal sums it up nicely.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 22:01:25 EDT

anon : jfive, thats great news! fingers crossed. Hopefully I helped your pursue with my constant barage to TWC to fix my problem (3 tech visits, 2 cancelled visits, call every night, refund request, request for standard tier for basic pricing, engineer ticket). Waiting patiently to see this actually happen 5 months in the making!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 17:47:44 EDT

Bytezboy :

said by nyrmetros :

said by Smith6612 :

Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.

Now my latency is lower but the same UL speed exists.

There's nothing wrong with your Upload speed. Just go away, you're not adding any useful info to this thread. :mad:

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 17:04:05 EDT

jfiveNYC : @nyrmetros
Do your own research. Go to TWC's website and look for yourself.
*
*
*
ATTENTION ALL FLUSHING PEOPLE...

According to Mrs. Johnson at TWC Client Relations (highest tier of cust support) Flushing will have a new node in 2-3 weeks. Engineering has actually set that date. So be ready. I'd bet the it will probably take 4-6 weeks. Nonetheless, we have progress.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 16:04:40 EDT

anon : About 4pm. 11355. It begins.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 10:57:49 EDT

anon : Can you believe this? 11am. My previous post was 10pm. Its Night and Day. How can it be this inconsistent?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 16 Jun 2009 08:30:54 EDT

anon : Amazing, Like they say in the morning speeds are running smoothly?

8:15 AM.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 15 Jun 2009 22:06:04 EDT

anon : Its 10pm. Does anyone know where Time Warners problems are?

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 15 Jun 2009 21:48:50 EDT

Smith6612 : Well, if the pings and the speeds are remaining stable, then that's probably where your upload should be. I guess the upload varies by area based on population vs. competition. In NYC, I assume the upload is slower not because there's less competition, but because there's more of a chance for people to saturate the upload on the node, slowing everyone down simply due to the population of NYC. Not sure if that's what causes that, but it's a guess.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 15 Jun 2009 19:16:02 EDT

nyrmetros :

said by nyrmetros :

said by Smith6612 :

Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.

Now my latency is lower but the same UL speed exists.

I was talking about the UL speed, not the dl speed. no need to be nasty about it. Is 47k the cap that TWC has for regular cable modem service ? Because according to Speedtest that # is well below the average for TWC nationwide, but alarmingly on par with TWCNYC.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 14 Jun 2009 00:15:57 EDT

jfiveNYC : Bro WTF!!!!!!!!

WTF are you complaining about? GO AWAY

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 13 Jun 2009 16:16:07 EDT

nyrmetros :

said by Smith6612 :

Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.

Now my latency is lower but the same UL speed exists.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 11 Jun 2009 12:53:35 EDT

RobNyc : I just canceled DSL after almost 4yrs with them, but the past 6months i just couldnt deal with the slowdown and disconnections.

Now with RoadRunner I am loving the download speed, but hating the upload. At different time of the day/night I get various speeds. When I first got it, my speedtest were 10mbps/490kbps, a few mins later speeds increased to 12-15mbps/512kbps, and later in the day i saw 18mbps. Recently after midnight I am seeing over 20mbps, lastnight I saw 35mbps. But upload is no higher than 512kbps.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 11 Jun 2009 06:56:09 EDT

MacAlert : Verizon doesn't offer DSL in my area for some odd reason.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 11 Jun 2009 06:24:12 EDT

Smith6612 : He may just not have any DSL available, or his line quality is too poor to handle DSL. I know in my area, there are pockets throughout the area where you cannot get DSL, and there are spots throughout the area where the copper is over 60 years old if I've heard correctly and has gotten very poor in terms of phone and DSL quality. And then of course there are those people who don't want to give up Roadrunner simply because DSL is "too slow" for them.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 11 Jun 2009 00:08:08 EDT

jfiveNYC : @nyrmetros
It's called normal. Welcome to the club.

@macalert
How can you not have DSL as a possibility? Does your home not have an RJ11 phone jack?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 10 Jun 2009 06:31:24 EDT

Smith6612 : Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 09 Jun 2009 23:30:13 EDT

nyrmetros :

What's up with that upload speed?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 09 Jun 2009 18:27:00 EDT

ouiareborg : I also ordered Verizon. I can't believe, but it's getting worse by the day. It used to only be really bad at night, but I'm getting .75mbs, instead of 7mbs, even during the, supposed, least busiest time. I'm having to tap into someone's wireless to post this. This is nothing less than criminal.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 09 Jun 2009 07:17:15 EDT

MacAlert : You're lucky you have DSL available. All I have is RR until FIOS is available.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 09 Jun 2009 02:09:35 EDT

jfiveNYC : I am close to that new development. Close enough that the pile driving that went on for over a year to be extremely annoying. 7am my a$$.

I feel really bad for the people that live in the projects directly across the street. I would've gone mad. I walked by there while they were doing the pile driving and it hurt my naked ear.

But I digress....TWC-RR will no longer be a problem. Switching to Verizon DSL as soon as my kit arrives. God bless FiOS. I can't freggin' wait!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 08 Jun 2009 22:21:32 EDT

ouiareborg : My first post here. The last two weeks my DL speed went from 7mbs, 1mbs. Then went searching, and found out so many others are saying it's TWC. For years, I convinced people(Rightly so at the time), to change from DSL to Cable modem. Now, it's a nightmare. It's costing me money. I'm in Manhattan-10012. Wondering what others are doing, ie other service. Any help is appreciated.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 08 Jun 2009 17:02:56 EDT

anon : Jfive... What area in 11355 are you? Are you near the new development on College Point?

I cant wait for FIOS. 2QT of 2010 would be great. Then again when I read old posts Flushing should have been up 2009.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 08 Jun 2009 06:55:04 EDT

anon :
My laptop wireless speed..
and my desktop

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 08 Jun 2009 02:35:53 EDT

anon : Anyone else in brooklyn getting really high pings? Like 400-500.

2:35AM.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 07 Jun 2009 11:16:21 EDT

Smith6612 : Heh, and you'd be surprised to hear that many hotel Wi-Fi connections are running off of a 1.5Mbps/1.5Mbps T1 line...
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 07 Jun 2009 10:14:01 EDT

Laurie : I'm on a hotel wi-fi connection in Washington DC right now and my computer is FLYING. All this time, I thought my old laptop needed to be replaced... now I know it's just TWCNYC's crappy connection speeds. When I'm at home, it feels like I'm on dialup; it takes several minutes sometimes to load a page. And of course their mythical speed test site always claims you're at 10.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 06 Jun 2009 23:48:58 EDT

margaf77 :

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 06 Jun 2009 18:20:42 EDT

jfiveNYC : From one of your guys. He says that while they are rolling out Flushing, my building isn't scheduled until then.

I'm guessing that new, huge complex at Roosevelt and College Point has some impact on our area.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 05 Jun 2009 22:55:09 EDT

MacAlert : How did you find that out?

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 05 Jun 2009 22:28:11 EDT

anon : At 5pm today I was getting about 8.0mbps.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 05 Jun 2009 13:15:10 EDT

jfiveNYC : My building will have FiOS in 2QT 2010. I suppose it's Verizon DSL until then. I've had it with TWC.

:*******(

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 05 Jun 2009 00:02:45 EDT

MacAlert : I wouldn't say that.....they kinda/sorta fixed my areas problems. They better for someone who has used them for over 15 years.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 04 Jun 2009 22:07:02 EDT

albundyhere : I have the same issue. I have slowly yet effectively getting people to dump Time Warner. Friends, family, coworkers, my entire building. Payback is a bitch.

My speed tests as of right now. POS Time Warner is doing NOTHING! Many people are in the same boat in zip 11355.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 04 Jun 2009 22:04:11 EDT

albundyhere :

said by MacAlert :

Wow....that is really bad! Did you ever send that email to TWC's executive VP?

LoL! I think at the executive level, nobody really gives a shit! They have more important things to do like finding a place to have lunch.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 04 Jun 2009 21:32:59 EDT

jfiveNYC : I shouldn't say no response. I have heard from them, they just haven't given me an answer. They've only asked for my address...three times.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 23:04:39 EDT

MacAlert : That's odd.....I haven't heard back from the VZ guy again.

The TWC guy responded immediately for me. Not sure what's happening there. Sorry man!

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 22:10:34 EDT

jfiveNYC : @MacAlert
Emailed with no reply. Also no response from the Verizon duo.

@terribleTWC
That "open ticket" is me. 5 months is exactly how long I have had service with TWC. Call Mrs. Johnson in Client Relations. I posted her phone number a few pages back.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 20:20:54 EDT

anon : Spoke to Level 3 representative. They confirm there is an overloaded node in my area (11355). They told me there is a ticket already open for my location and will add me to the ticket. Insisted that they give me a turnaround and after a long dragged out uncomfortable conversation they indicated the current ticket has been open for 5 months. They can only add me to that open 'job' and engineering is looking into it. I asked if I can speak to the 'engineering' dept. Nope. I asked if they can call engineering... Nope. I spoke to him about my speed and I know he wanted to laugh. All he could say was wow thats really bad. He politely told me Im basically stuck and hope enough people complain, open tickets, and request refunds. I doubt anything will be done for one person complaining if everyone else paying for 10mbps gets less than 1mbps and dont care. I find it surprising because these people can go to basic rr and get same speeds but pay 'up to 1.5mbps'.

To anyone having problems in 11355. Please call. Please schedule the technician to come out. Please call back after and indicate technician stated an 'overloaded node'. Please speak to tier 3 support. Please call for refund/partial refund. Its the only way they will eventually do anything.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 20:14:47 EDT

anon : Ya, today is a new low in resent memory.

500bits for my download. Didn't they just do maintenance in the woodside area a week ago?? Funny how things are inverting.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 19:55:09 EDT

dxerg3770 : Wow RR just hit the new low today.
Speed slowed at 6pm and will likely stay this way until 2 am.

This is 2009.
This is slower than it was in 1999.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 14:19:07 EDT

anon : I just moved to britton north of broadway.

Where I used to live in Forest Hills the connection was perfect. Maybe people don't call enough to complain in Elmhurst. The excuse that there are too many customers in the area is complete BS.

Do people have better luck with RCN in this area?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 13:58:26 EDT

Dareius : No Turbo. This is Standard tier.

I live a few blocks off of Queens Blvd. on Broadway.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 13:27:58 EDT

hbk :

said by Dareius :

Nice speeds at the usual ridiculous hour.

Which area of Elmhurst do you live? Are you using the turbo service?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 13:27:05 EDT

hbk : Yes, I'm in Elmhurst here too. The traffic is very bad during the peek hours. I scheduled a technician to visit but they got the wrong address so I stopped bothering them any more.

The other day, there were 2 TWC guys wiring/fixing the cable on the road right outside my house and I spoke to them about the situation. They told me there's nothing they could do about it since there were way too many users in this area. They just suggested me if I wanted to get a decent speed, I might want to switch to the high tier which I really doubt and don't care.

Also I really kindly hope people from Astoria or Oakland Gardens or some places without problems don't troll here on the thread since this is the post to talk about the slow speed, not to show off your high speed internet connection.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 12:59:40 EDT

anon : I am one of the new Elmhurst customers apparently stressing the node out here. Spent an hour on the phone going through the useless scripts so that I could schedule a technician to come out. From what I've read it's not going to do much good, but with enough complaints maybe we'll get some upgrades.

I got the standard rr service, averaging around 1-2 mbps.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 03 Jun 2009 07:00:16 EDT

MacAlert : Wow....that is really bad! Did you ever send that email to TWC's executive VP?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 02 Jun 2009 23:52:17 EDT

jfiveNYC :

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 02 Jun 2009 02:58:02 EDT

Dareius : Nice speeds at the usual ridiculous hour.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 01 Jun 2009 22:36:07 EDT

nyrmetros : lol. No I do not work for TWC, or any other brodband company. I'm just a regular user, nothing special. While my speeds may look great on the tests, I assue you I get nothing but lag when internet gaming. And my torrent upload speed may be worse now than when I had 56 k.

And with that said, here are my results for this evening.

Firefox

IE

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 01 Jun 2009 01:12:48 EDT

jfiveNYC : @ terribleTWC

After Level 3 support gives you the run around for a week or so, you'll be transferred to the "customer relations" dept.

You will hit the dead end there as I did. I'm in the same zip as you (11355) and have been dealing with them for months now with no resolution in sight. We are on an overloaded node and TWC doesn't want to pay to replace or add a new node.

The only result I have gotten is 50% off my internet bill. I am switching back to Verizon DSL and will remain there until FiOS is available later this year.

edit: You'd think speeds would be lighting at 1:14am.

THIS IS THE AVERAGE:

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 31 May 2009 01:37:40 EDT

mckenna797 : standard speed tier 10/512 in zip 11106 with arris modem and dlink dgl-4100 router note the variation in speed from variuos test sites

:::.. testmy.net test results ..:::
Download Connection is:: 11798 Kbps about 11.8 Mbps (tested with 12288 kB)
Download Speed is:: 1440 kB/s
Upload Connection is:: 289 Kbps about 0.3 Mbps (tested with 748 kB)
Upload Speed is:: 35 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2009/05/30 - 11:33pm
D-Validation Link:: »testmy.net/stats/id-LZJ7CAS8E
U-Validation Link:: »testmy.net/stats/id-6L2IRBFH0
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) [!]

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 30 May 2009 17:15:03 EDT

anon : So i had a technician come replace out the modem. no help as suspected. called back and escalated my issue to level 3 support. had a long discussion about my problem and he indicated/checked that there is already an open ticket for my NODE. i indicated this has been months so nothing has been done apparently. i also asked if he can open a second ticket for me under the same node to make the problem more urgent. he told me its not how it works but he is looking to see if he can put in an emergency work order to fix this node problem sooner. I asked for 24-48 hours. lets see.

11355

»www.speedtest.net/result/485015654.png

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 29 May 2009 23:03:37 EDT

anon : @11pm
in brooklyn 11209

really really good speeds, dead neighborhood lol

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 26 May 2009 16:36:08 EDT

margaf77 :

said by jfiveNYC :

NYMETROS

DO YOU WORK FOR TWC???

I think hes just a troll.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 May 2009 20:20:00 EDT

jfiveNYC : NYMETROS

DO YOU WORK FOR TWC???

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 May 2009 13:17:20 EDT

nyrmetros : hmmm...

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 May 2009 11:40:22 EDT

MacAlert : My speed at 11:40am:

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 May 2009 11:33:34 EDT

MacAlert : Private home.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 May 2009 10:49:53 EDT

anon : MacAlert, private home or building with many units?

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 21 May 2009 10:21:51 EDT

FHBroadband : Flushing is getting FIOS.

I saw permits for my area in Forest Hills for FIOS. Hoping it also comes here soon.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 20 May 2009 23:05:04 EDT

MacAlert : 11355 @ 11:05pm:

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 20 May 2009 21:50:14 EDT

anon :

11355

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 20 May 2009 21:36:22 EDT

jfiveNYC : Do you work for TWC?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 20 May 2009 13:19:55 EDT

nyrmetros :
hmm...

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 18 May 2009 19:43:26 EDT

anon :

so sad, i might aswell go take a nap and wake up at 3am for some decent speeds.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 14 May 2009 00:19:19 EDT

jfiveNYC : I have tried, gotten no where. All points to FCC complaint department.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 11 May 2009 19:56:06 EDT

daeggi : It's such a shame that NYC STILL ISN'T FIXED.

I moved on to DSL (Covad) because of the peak time slow downs, and it still hasn't been fixed AFTER A YEAR???

RR SHOULD BE SUED OR ATLEAST BE PENALIZED BY NYC FOR THIS.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 10 May 2009 20:36:16 EDT

jfiveNYC :

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 07 May 2009 23:02:33 EDT

nyrmetros :

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 06 May 2009 19:31:37 EDT

MacAlert : Today seems to be a good day...until now atleast.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 06 May 2009 18:49:22 EDT

anon : Sunset park, Brooklyn 11220

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 May 2009 22:21:59 EDT

vapul : i signed up for the double play (voip, standard internet) on dec.19th 2008, and i SPECIFICALLY asked if they could deliver on speeds somewhere near the 10/512 advertised rate...

shame on me for actually believing them, since i had turbo at another address and saw the speeds decline over the years in 11355 zip code (flushing, queens)...

my speeds after 5pm are CONSISTENTLY UNDER 1MB DOWN...after MULTIPLE tech visits, speaking to multiple supervisors, and calling at least twice a month since the 19th of december...

it's now MAY and the node/network issue is no better, and my speeds are still awful...

FIOS will be in Flushing in a few months I'm told (well, more like 5 months)...I'm switching as soon as possible...i won't hold my breath for DOCSIS rollout...with TWC's track record and the way they've treated me, why should I figure that will work out?

now, let me say that the service reps are nice enough on the phone, usually, when they're not blaming your registry or anti-virus software, but since the problem never gets fixed it's secondary...

even without competition i don't see how a company can treat customers this way...and the voip service/sound quality is awful...

i've asked multiple friends in flushing and college point, they all have identical stories...wish i would have done that BEFORE signing up, and just gotten DSL until FIOS was available...

went to friend's house in whitestone, 20mb down at 9pm...in Fresh Meadows, 18mb down at 10 pm...

me? less than 1mb...

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 May 2009 18:32:11 EDT

mckenna797 : IE-8

Firefox

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 May 2009 18:04:38 EDT

nyrmetros : But my upload speed is ranked one of the worst in the world on average. go figure.....

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 May 2009 18:03:53 EDT

nyrmetros : This is from IE 8

And this is from Firefox

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 04 May 2009 18:00:54 EDT

nyrmetros : Honestly I don't know why. I just have regular TWC service with their modem. Running win xp. Nothing special.

But I do experience significant differences in speedtest.net speed when using Firefox and IE.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 28 Apr 2009 00:22:51 EDT

Homeless :

Re: [TWC] NYC - Slow Speeds, Part 2 test done at 8:29 PM

Mon, 27 Apr 2009 20:29:43 EDT

mckenna797 :

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 27 Apr 2009 03:57:41 EDT

Homeless : My internet is completely down near the bayside area. Funny thing is that my neighbor has unhindered access. The only difference between my connection and his, is that I'm using Earthlink and he's on rr

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 26 Apr 2009 23:18:15 EDT

jfiveNYC : 11:16pm Sun night

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 26 Apr 2009 07:53:32 EDT

Dareius : As usual, the morning dream speeds that you wish happened all day long.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 26 Apr 2009 03:10:36 EDT

mckenna797 : :::.. Download Stats ..:::
Download Connection is:: 13302 Kbps about 13.3 Mbps (tested with 25598 kB)
Download Speed is:: 1624 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2009/04/26 - 1:08am
Bottom Line:: 232X faster than 56K 1MB Download in 0.63 sec
Tested from a 25598 kB file and took 15.765 seconds to complete
Download Diagnosis:: Awesome! 20% + : 143.05 % faster than the average for host (rr.com)
D-Validation Link:: »testmy.net/stats/id-M0LYD2J8Z

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 25 Apr 2009 21:25:42 EDT

Bytezboy :

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 25 Apr 2009 21:14:00 EDT

Dareius : Just tested mine for S***'s and Giggles.