http://www.dslreports.com/forum/r21161188 en Wed, 11 Nov 2009 03:35:07 EDT Wed, 11 Nov 2009 03:35:07 EDT http://www.dslreports.com/forum/remark,21224477 cableguy84 : a node all to your self and you were unhappy...lol j/k

its nice though when you have a node to your self with an uncapped modem... now thats always fun ;)]]> http://www.dslreports.com/forum/remark,21224477 Mon, 06 Oct 2008 17:05:10 EDT http://www.dslreports.com/forum/remark,21224360 inetspec : Glad to hear it is fixed ;)]]> http://www.dslreports.com/forum/remark,21224360 Mon, 06 Oct 2008 16:44:00 EDT http://www.dslreports.com/forum/remark,21176975 natureone : Right On! it is now fixed , problem was for some odd weird reason my line was tossed on to a node that is active but not being used , so they finally listen as I said I wanted to be put back on the node I was on , they put me back on it , reset my modem and bam! all fixed!]]> http://www.dslreports.com/forum/remark,21176975 Sat, 27 Sep 2008 04:54:04 EDT http://www.dslreports.com/forum/remark,21175902 natureone : Well now I wish that was the issue :p the problem is and they have found is a routing issue from my area so they are working on it now to see what they can do to resolve it. I will keep you all updated!]]> http://www.dslreports.com/forum/remark,21175902 Fri, 26 Sep 2008 22:04:31 EDT http://www.dslreports.com/forum/remark,21173691 inetspec : If you live in an older area, you could ask if your drop needs to be replaced.

If it is aerial (pole to house), it can be done relatively quickly depending upon workload. If it a buried line, this usually gets sent to a contractor to be replaced, could take up to a month depending upon their workload.

The good news is, that if this is the problem, you likely won't experience further signal issues local to your house. I had this done at a place that was built in the 70s. It was buried, so the contractor ripped it up and replaced it. Coax cable that old can have many issues. After this was corrected, I never experienced a signal related problem again.]]> http://www.dslreports.com/forum/remark,21173691 Fri, 26 Sep 2008 15:11:09 EDT http://www.dslreports.com/forum/remark,21167111 natureone : Well they have replaced it the other day , So I am going to say it is an ok modem?

I am not sure , They will be in sometime today to check that all again and check the lines in the big ol green boxes outside also the area I live in is an older area and I am sure they have not been checked since the lines have been put in place.

I will let you know what has come about when they are done with it all and it is all working.]]> http://www.dslreports.com/forum/remark,21167111 Thu, 25 Sep 2008 13:17:06 EDT http://www.dslreports.com/forum/remark,21165163 AnonShawUser : How's the modem itself? Staying connected, or is that flapping on you?]]> http://www.dslreports.com/forum/remark,21165163 Thu, 25 Sep 2008 03:12:13 EDT http://www.dslreports.com/forum/remark,21165039 natureone : what is more annoying is your worried about how I cap my text , with that said I will say thanks for replying! hope you had a great day also I have removed the random caps just for you :p

Well you stated test on other sites , ok have done that many times guess that was my fault for not stating it , I have tried speedtest.net / speakeasy.net / speedtest.shaw.ca and also shaw's other test they provide @ »www.shaw.ca/en-ca/CustomerCare/I···Test.htm

They all give very slow readings also , also I noticed I forgot to mention the random pauses it does while doing the tests oh and that is also on the shaw network as well.

So I guess I will see what more they can do!

P.S I had to reload this page 3 times cause my connection yet again timed out :)]]> http://www.dslreports.com/forum/remark,21165039 Thu, 25 Sep 2008 01:45:00 EDT http://www.dslreports.com/forum/remark,21164913 AnonShawUser : Random caps are random. And annoying.

What we can try to guarantee is the speeds inside the network (thus, at speedtest.shaw.ca ) what we can't guarantee are routing and speeds outside the network. But, we can try to see what's going on. It sounds like you may have been hit by some overflow techs when calling in. If there's even any non-overflow from where you're calling to.

What we also try here in Calgary, is running additional speedtests from speedtest.net. Try a few servers on there, so you can actually see if there's line congestion to just one location, or if it's all outbound. Do a bunch of tests when you're noticing slow speeds, and try to be connected directly to the modem so they can't just rule it out as a bad router issue.

Call in, get the tech you speak to to make a trouble ticket and get the ticket number. When you get slow speeds and run speedtests, fire off an email to internet.help@sjrb.ca with the speedtest results AND the trouble ticket number so they can monitor it as it progresses, as examples.

If, however, your speeds are sitting around the high range and you're complaining about only getting 4.5mbps out of 5mbps possible, they'll shrug it off, append the ticket, and give you a boilerplate(if that).

Just for kicks, I tried running some of the speedtests off here, and I couldn't get above 2mbps down. Speedtest.net gave me 14mbps down and 1mbps up to Seattle. The Shaw speedtest gave me 23mbps down. So, really, try other locations, other sites, and other servers to get a better view of your speeds.]]> http://www.dslreports.com/forum/remark,21164913 Thu, 25 Sep 2008 01:02:42 EDT http://www.dslreports.com/forum/remark,21161188 natureone : :uhh: Well let me start off with saying Hello everyone and in hopes someone here just might have a clue about could be the problem after I explain , So Here goes!

Well where to start , This seems to be an on going issue for me we have had Shaw High Speed Internet for about 3 months now , from day one it took Shaw almost 26 hours to Provision the modem why it took so long I am not sure , from then we had issues with speeds so they send out a Tech from Shaw to come see what the issue was.

Well he did not test the lines he just simply replaced the modem and says " Well That Should Fix the Problem "

So I am at the time very Excited as I see awesome fast speeds again!!! .. So as time goes on We had to make a few more calls to Shaw Tech Support with the same issues , They have tried to see if they can see were the issue is why we are getting slow speeds and random pauses in downloads / on line Gaming and why it takes 3 - 15 second stalls.

so they send out another tech to my home and I watch him test the line from with in my home and says levels are a little high so he puts on a filter on the end of my line and connects it back to the modem.

Well guess what still the same problems , Oh can not for get this problem seems to be getting alot worse as the days passes , Anyhow .. So I suggest for him to change the modem again ( 3rd time now ) and he had to call it in to make sure as he said " was allowed " ... He comes back about 7 - 10 mins later with a new modem and changes it out ... he gets me to test with " shaw speed test " uggggg hate that Test lol ... And shows yes I am doing very well now.

What I dont get is I use the speed test and line test from this website and they would not even look at it as they say " We dont know the the site we dont use it " ....... Sooooooooooo He leaves as he has to put in another Internet / Cable service for another person ( Family Member ) in the Building I am in.

Guess what .... I test out her Internet and wow she has no issues nothing wrong working perfect and she only lives in the floor below me!!!!

So I decide I am going to call another family member who is and has been working with stuff like this for many many years , he tells me they should check the box OUTSIDE my home and says there maybe some corrosion on the ends that could cause this and has seen this happen many times.

I should stop rambling on here , below I will link all the testing I have done.

If anyone thinks they might has some solution please it would be great! as I have yet another tech! Coming tomorrow ( September 25th 2008 ) and I want to make sure I will not miss something that he should or could be doing as I am the only one in this building who has issues!!!

All the test's I have done can be viewed here -

»/testhistory/1583023/51bad

and the test I did from the other familys home just below me -

»/linequality/nil/2434733]]> http://www.dslreports.com/forum/remark,21161188 Wed, 24 Sep 2008 13:14:57 EDT