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| |  This is total B.S.
I just received my notice from Comcast...So what can I do???
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Dear Comcast High-Speed Internet Customer,
We appreciate your business and strive to provide you with the best online experience possible. One of the ways we do this is through our Acceptable Use Policy (AUP). The AUP outlines acceptable use of our service as well as steps we take to protect our customers from things that can negatively impact their experience online. This policy has been in place for many years and we update it periodically to keep it current with our customers' use of our service.
On October 1, 2008, we will post an updated AUP that will go into effect at that time.
In the updated AUP, we clarify that monthly data (or bandwidth) usage of more than 250 Gigabytes (GB) is the specific threshold that defines excessive use of our service. We have an excessive use policy because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.
250 GB/month is an extremely large amount of bandwidth and it's very likely that your monthly data usage doesn't even come close to that amount. In fact, the threshold is approximately 100 times greater than the typical or median residential customer usage, which is 2 to 3 GB/month. To put it in perspective, to reach 250 GB of data usage in one month a customer would have to do any one of the following:
* Send more than 50 million plain text emails (at 5 KB/email);
* Download 62,500 songs (at 4 MB/song); or
* Download 125 standard definition movies (at 2 GB/movie).
And online gamers should know that even the heaviest multi- or single-player gaming activity would not typically come close to this threshold over the course of a month.
In addition to modifying the excessive use policy, the updated AUP contains other clarifications of terms concerning reporting violations, newsgroups, and network management. To read some helpful FAQs, please visit »help.comcast.net/content/faq/Fre···sive-Use.
Thank you again for choosing Comcast as your high-speed Internet provider.
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This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.
Copyright 2008. Comcast. All other trademarks are properties of their respective owners.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
Comcast
One Comcast Center
10th Floor
Philadelphia, PA 19103
Attn: CHSI | |
|   espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
 ·Clear Wireless
| Re: This is total B.S. said by trouble56:This is the beginning of the end, I just received my notice from Comcast...So what can I do??? Use less than 250GB/mo? | |
|  jmn1207Premium
join:2000-07-19
Ashburn, VA | Write back and let them know that what is EXTREMELY large might be considered the 10 million pixel video wall located in their Comcast Center building, but not 250GB. | |
| | | | Re: This is total B.S. said by jmn1207:Write back and let them know that what is EXTREMELY large might be considered the 10 million pixel video wall located in their Comcast Center building, but not 250GB. Sure, they will really care. The only letters that apparently are heeded are court orders, as the one from Florida.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
|
2 edits | Vote with your wallet.
If DSL or Fios are available in your area, change to a Real Internet Connection (tm Todd) provider.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
| | jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: This is total B.S. said by sturmvogel:Vote with your wallet. If DSL or Fios are available in your area, change to a Real Internet Connection (tm Todd) provider. That's a bit like asking somebody to sell their car and simply walk instead. Whether or not this is feasible depends on location, just as it does with either DSL or FiOS. If we had real choices, we would not have these types of discussions about our service. | |
| | | | | Re: This is total B.S. said by jmn1207:said by sturmvogel:Vote with your wallet. If DSL or Fios are available in your area, change to a Real Internet Connection (tm Todd) provider. That's a bit like asking somebody to sell their car and simply walk instead. Whether or not this is feasible depends on location, just as it does with either DSL or FiOS. If we had real choices, we would not have these types of discussions about our service. "Walking" would be equivalend to dial-up. If your 120 MPH car just works erratically, breaks down all the time and can use it only for 15 minutes before it would slow down to a crawl, maybe it would a good time to look for a car that you could use at anytime and will do reliably 60 MPH.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
| | | | jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: This is total B.S. said by sturmvogel:said by jmn1207:said by sturmvogel:Vote with your wallet. If DSL or Fios are available in your area, change to a Real Internet Connection (tm Todd) provider. That's a bit like asking somebody to sell their car and simply walk instead. Whether or not this is feasible depends on location, just as it does with either DSL or FiOS. If we had real choices, we would not have these types of discussions about our service. "Walking" would be equivalend to dial-up. If your 120 MPH car just works erratically, breaks down all the time and can use it only for 15 minutes before it would slow down to a crawl, maybe it would a good time to look for a car that you could use at anytime and will do reliably 60 MPH. Cars and broadband is a terrible analogy. It's more like trains and tracks rather than roads and cars. Many people have no other choice but to walk or take the train. Although, you might be able to buy your own train and lay your own tracks if you had enough desire and money to do so. | |
| | | | | | | Re: This is total B.S. I believe the highways and cars to be a better analogy. There is a instance here of an oversold highway and restrictions imposed on the cars that travel on it, with until quite a little time ago hidden non disclosed limits and terrible fines.
I certainly hope that our country will invest more in the Internet infrastructure than the terrible job we did with the trains. Otherwise we will have the same far behind technology compared with Europe in the Internet implementation as in the railroad infrastructure.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
| | | | | | jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: This is total B.S. Internet usage might be better explained with the car/road analogy, but available travel options in a train/track only freak world envisioned in some gamer's SimCity town better relates to many of our ISP choices. As for ISP choices, it's often "my way or the highway". Doh! Another car reference. I meant, my train or the footpath.
So in this metaphorical road/rail hybrid world of ISP's, where would a Segway fit? | |
| | | | | | | | | Re: This is total B.S. said by jmn1207:So in this metaphorical road/rail hybrid world of ISP's, where would a Segway fit? EVDO wireless. Designated bicycle lanes.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
|
| | | | |  tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
| said by sturmvogel:I certainly hope that our country will invest more in the Internet infrastructure than the terrible job we did with the trains. Otherwise we will have the same far behind technology compared with Europe in the Internet implementation as in the railroad infrastructure. Our country/Government invests very little in the internet infrastructure, relative to the rest of the world
Private companies Have invest huge sums to build and maintain the backbones and even more into connected Private ISP networks in areas where they think they can make money.
Your information superhighway, is a turnpike/tollroad in this country owned and operated by private companies who set the tolls (sometimes with oversite by the government) and the useage rules, in this case trucks pay a higher rate (business account) and even cars with a monthly pass are limited to a certain number of trips. | |
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| | | tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3 Reviews:
·Comcast
1 edit | said by sturmvogel :
"Walking" would be equivalend to dial-up. If your 120 MPH car just works erratically, breaks down all the time and can use it only for 15 minutes before it would slow down to a crawl, maybe it would a good time to look for a car that you could use at anytime and will do reliably 60 MPH.
Umm 70% of 120 would be 84 MPH, a fast crawl for even the biggest baby.
You would prefer to have everyone's speed capped at 97.9 KBps so that they could only reach the allotted 250GB by downloading 24/7 for 31 days a month?
That's not what most users want, nor what ComCast sells.
Perhaps you really want a lower speed dedicated line. | |
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| espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2 Reviews:
·Clear Wireless
| said by sturmvogel:If DSL or Fios are available in your area, change to a Real Internet Connection (tm Todd) provider. You've used this a few times, and the context has been incorrect every time.
When Todd said he was using a Real Internet Connection™ it was in reference to his office connection at Internap. Internap is an Internet carrier (technically, a carrier of carriers) and therefore fits into the category of a "Real" Internet connection. There are no "residential use" provisions in the service AUP/TOS, just simply you pay for your connection and you pay for what you use.
No DSL, FTTH, or Cable provider would fit into the category of a Real Internet Connection™. | |
|
 funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 | said by trouble56:This is the beginning of the end, I just received my notice from Comcast...So what can I do??? Generally, anyone can
1. Do nothing.
2. Call 1-800-COMCAST and register a complaint about the new policy.
3. If you're lucky enough to have a second broadband option, you may sign up with them and leave Comcast.
4. Dissuade others from signing up.
I'm not sure what your particular circumstances are, if or how the new plan might affect your own current use. If you're looking for specific advice, I'd need more info.
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
More features, more fun, Join BroadbandReports.com, it's free...
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| | tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3 Reviews:
·Comcast
1 edit | Re: This is total B.S. funchords 
Are you (now that you have the stated caps and details of the mechinism that you asked for) advocating the "nuke" comcast option?
or just offering friendly advise to those who can't live within the bounds of the new AUP? | |
| | | funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 | Re: This is total B.S. said by tshirt: funchords Are you (now that you have the stated caps and details of the mechinism that you asked for) advocating the "nuke" comcast option? or just offering friendly advise to those who can't live within the bounds of the new AUP? The O.P. was signaling disapproval with the cap, so I responded to their generic "what can I do about it" question.
I don't advocate the "nuke" comcast option. Quite the opposite, I advocate using the information to make the right service choice for their circumstances. And, if they have no choice, then using the information to adjust their usage. That the information is disclosed is what makes these options possible.
Everyone's situation will be different.
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
More features, more fun, Join BroadbandReports.com, it's free...
| |
| | | | tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3 | Re: This is total B.S. Thank you for the answer.
I can get on board with helping people make informed choices.
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