[VA] Free Modem Upgrade? in Cox HSI http://www.dslreports.com/forum/r21165776 en Wed, 11 Nov 2009 15:40:05 EDT Wed, 11 Nov 2009 15:40:05 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21244490 lcooksey :
said by CoxJimR See Profile :

Thanks for the feedback. I'll make sure the product team sees this.
Thanks. And just so it's not all gripes, I ran speed tests before and after and saw a significant improvement. I hardly ever got over 5MB on my old modem, but on the first day with the new one, BBR's tests reported 6MB to California and 15MB (!!) to New Jersey. It's a very noticable difference. Pages really pop right into the browser when I open them.]]> http://www.dslreports.com/forum/remark,21244490 Fri, 10 Oct 2008 07:00:32 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21244458 daveinpoway : I have heard about Cox's online modem provisioning, but it is apparently only in certain cities. Here, you have to call in to get a new modem added.]]> http://www.dslreports.com/forum/remark,21244458 Fri, 10 Oct 2008 06:27:59 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21240964 CoxJimR : Thanks for the feedback. I'll make sure the product team sees this.]]> http://www.dslreports.com/forum/remark,21240964 Thu, 09 Oct 2008 14:40:28 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21240954 lcooksey :
said by CoxJimR See Profile :

Ah-HA! Well, we solved that. Those blue and black boxes are out there, but if you want one, you'll have to buy your own it appears.
Follow-up -- Got the new modem, and the automated online setup via the Cox website worked OK with two caveats: 1) The instructions didn't say you have to use Internet Explorer. The automated tool uses an ActiveX plug-in, so it didn't work in Firefox. 2) The setup tool changed my IE homepage. Uncool! It also put an icon on my desktop, but I don't mind that as much.]]> http://www.dslreports.com/forum/remark,21240954 Thu, 09 Oct 2008 14:39:08 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21202028 anon : I just checked my Linksys BEFCMU10 and it is v2 as well. I guess that is why I got the offer. Also, FYI I did purchase this myself at Bestbuy several years ago.]]> http://www.dslreports.com/forum/remark,21202028 Thu, 02 Oct 2008 01:05:03 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21199335 CoxJimR : Ah-HA! Well, we solved that. Those blue and black boxes are out there, but if you want one, you'll have to buy your own it appears.]]> http://www.dslreports.com/forum/remark,21199335 Wed, 01 Oct 2008 15:55:31 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21198847 lcooksey :
said by CoxJimR See Profile :

I don't see that one on the exchange list, and the v3 and v4 are on the approved list.

It could be that the account information does not match the modem you actually have, so lcooksey See Profile was added to the mailing in error.

Edit=Fixed Typo
D'oh! It's a v2 BEFCMU10. So that makes upgrading to a free DOCSIS 2 modem more attractive. Although I'm pretty attached to that old blue and black box. :)]]> http://www.dslreports.com/forum/remark,21198847 Wed, 01 Oct 2008 14:22:10 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21198354 ajwees41 : thanks]]> http://www.dslreports.com/forum/remark,21198354 Wed, 01 Oct 2008 12:52:53 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21198326 CoxTech1 : Like Jim said, these decisions are made on a market by market basis as the need arises. The DCM-202 is a DOCSIS 2.0 modem so I don't believe there are going to be any compatibility issues with it any time soon.]]> http://www.dslreports.com/forum/remark,21198326 Wed, 01 Oct 2008 12:47:04 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21198251 ajwees41 : so if down the road say in 2-3 years they decide to stop supporting the dlink dcm-202 cable modem this could be an option if Omaha decides to do it correct?]]> http://www.dslreports.com/forum/remark,21198251 Wed, 01 Oct 2008 12:34:00 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21197977 CoxJimR : CoxTech1 is correct, but it may vary by market. ]]> http://www.dslreports.com/forum/remark,21197977 Wed, 01 Oct 2008 11:52:56 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21197671 CoxTech1 : I know from past experience in the Orange County and San Diego markets when we kicked all of the Motorola CyberSurfer modems's off of the network we sent customers using those free Motorola Surfboard 51xx's.]]> http://www.dslreports.com/forum/remark,21197671 Wed, 01 Oct 2008 10:53:07 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21197575 ajwees41 : Jim what are the options if cox for some reason would stop supporting a customer owned modem on the network? Would cox replace it free of charge, or would the customer need to go buy one? ]]> http://www.dslreports.com/forum/remark,21197575 Wed, 01 Oct 2008 10:35:23 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21190901 CoxJimR : There should be a return label in the box, and the old equipment goes off to proper recycling.

Edit=Fixed Typo]]> http://www.dslreports.com/forum/remark,21190901 Tue, 30 Sep 2008 08:03:38 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21189250 VoiPfancable : The online process didn't include any details on returning the old modem, but I'll assume there's a return shipping label in the box to send back the old one.
I thought it was easier and potentially more flexible to have the modem shipped to me. Once it arrives, I can do homework on the make/model to help decide if it's really an upgrade for me before hooking it up.]]> http://www.dslreports.com/forum/remark,21189250 Mon, 29 Sep 2008 21:19:36 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187459 CoxJimR : I don't see that one on the exchange list, and the v3 and v4 are on the approved list.

It could be that the account information does not match the modem you actually have, so lcooksey See Profile was added to the mailing in error.

As far as how, your choice (if you choose to). The easiest way is probably to follow the instructions on the letter and get the modem shipped to you. Then when you connect it you'll go through a short provisioning process.

Edit=Fixed Typo
--
Want the most out of BBR? Visit our help page: »members.cox.net/coxengr/bbr_help Are you a Cox employee? Please read this before posting: »members.cox.net/coxengr/bbr_cox]]> http://www.dslreports.com/forum/remark,21187459 Mon, 29 Sep 2008 16:17:34 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187329 ajwees41 : jim it would seem kind of strange for cox to replace a current docsis 2.0 modem with a new docsis 2.0 modem is that is the correct model#'s lcooksey posted.]]> http://www.dslreports.com/forum/remark,21187329 Mon, 29 Sep 2008 15:56:24 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187235 ajwees41 : Well if it's the BEFCMU10 v3 or v4 it's already supposed to be docsis 1.0,1.1, and 2.0.]]> http://www.dslreports.com/forum/remark,21187235 Mon, 29 Sep 2008 15:41:09 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187227 lcooksey : That's what struck me as odd. I bought mine two years ago at Best Buy after a thunderstorm killed the previous one, which was an earlier model of Linksys cable modem.

I know Cox used to charge a monthly fee for the modems they provided, so that was another reason I was reluctant to swap one I own for one they own.]]> http://www.dslreports.com/forum/remark,21187227 Mon, 29 Sep 2008 15:39:29 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187220 lcooksey : The letter says I can take mine in for a swap. But it wasn't clear if you use the website if they expected you to take the old one in to a local office, or ship it back in the box they send you the new one in, or just keep the old one. What did they tell you, since you did use the online order for a replacement?]]> http://www.dslreports.com/forum/remark,21187220 Mon, 29 Sep 2008 15:37:11 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21187187 lcooksey : I'm not at my home computer right now, but I'm pretty sure it's a BEFCMU10 v3 or v4, which are both on the Cox HSI approved list. ]]> http://www.dslreports.com/forum/remark,21187187 Mon, 29 Sep 2008 15:31:36 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21185058 NoVA_CoxUser : That's Arris' outdoor-mounted EMTA; I too have wondered if they were being used to migrate CSV customers to VoIP.

It's an form/fit/function replacement for their previous Cornerstone CSV Voice Ports.

(Although It would require running the customer's HSI ethernet line outdoors if the device was to be used for both phone and HSI service)

However, this post from another thread by CoxTech1 See Profile indicates that all of Cox EMTAs are placed indoors (using either Arris or Moto models) ... so it doesn't sound like Cox has opted for Arris these outdoor EMTAs.]]> http://www.dslreports.com/forum/remark,21185058 Mon, 29 Sep 2008 06:08:37 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21182752 ajwees41 : »www.arrisi.com/product_catalog/l···p?id=310

Nova I found this maybe when the older circuit switched hardware fails they will use those since it's still an outside box.]]> http://www.dslreports.com/forum/remark,21182752 Sun, 28 Sep 2008 17:26:23 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21182682 NoVA_CoxUser :
said by ajwees41 See Profile :

how much of the cable bandwidth is used for VOIP vs circuit switched?
I seem to recall that CSV uses a single 6 MHz wide downstream channel and a variable-width upstream channel just as HSI modems.

(Arris has taken all their older CSV Touchstone voice port and HDT data sheets off their public website, so I can't check it out for sure.) :(

How many downstream freqs are allocated would depend on how many voice port customers are being served and how they're geographically distributed. (You can only TD multiplex so many simultaneous phone calls on a single channel at a given constant bitrate)

Much of the efficiency of VoIP comes from being able to packetize at a variable bitrate (i.e. few packets flow during pauses in converstation). It also allows operators to leverage their HSI infrastructure rather than maintaining two backend sytems. Other efficiencies are gained from the ability to consolidate resources which used to be located at every site (e.g. expensive telephone switches) into regional or national infrastructure (e.g. VoIP "softswitches").]]> http://www.dslreports.com/forum/remark,21182682 Sun, 28 Sep 2008 17:08:32 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21182627 ajwees41 : how much of the cable bandwidth is used for VOIP vs circuit switched? ]]> http://www.dslreports.com/forum/remark,21182627 Sun, 28 Sep 2008 16:54:38 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21181784 NoVA_CoxUser :
said by ajwees41 See Profile :

... we might see a bandwidth savings by going all voip.
There absolutely would be a greater efficiencies for the cable operator (both in bandwidth and hardware); that's the main rationale driving operators to VoIP.

New expansions are a no-brainer -- install VoIP ...

... but it takes a whole lot of "increased efficiency" to justify replacing expensive circuit-switches which have lifespans measured in decades.]]> http://www.dslreports.com/forum/remark,21181784 Sun, 28 Sep 2008 12:49:44 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21181463 ajwees41 : Nova I posted my question because I read somwhere can't remember the 1. ARRIS DOCSIS 1.1 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
which cox is using for Voip have 1Ghz tuners. and I didn't know if the current CDV solution uses a tuner or what, so we might see a bandwidth savings by going all voip.]]> http://www.dslreports.com/forum/remark,21181463 Sun, 28 Sep 2008 11:23:58 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21180967 NoVA_CoxUser :
said by ajwees41 See Profile :

... have you heard anything on current cox phone markets using circuit switched switching to or be upgraded to to VOIP? ...
While sorta' off-topic, it's a good question.

Cox's public plan is (or at least was) to modify their existing circuit switches into a hybridized TDM/VoIP system; allowing the same underlying communications processor to support growth via VoIP.

CSV wasn't going to be "retired" until it made economic sense to do so. (i.e. until the cost of maintaining exceeds the cost of replacing)

Given the $$$ investment in two-dozen circuit switches, I suspect we'll see CSV in operation for quite some time in the future.

You can read all about it in Cox's CSV to VoIP Evolution Plan (attached).

Now ... that was "the plan" ... as to whether it was actually implemented as-described ... or if the VoIP softswitch architecture was eventually overlaid (we have both CSV and VoIP here in NoVA) ... is unknown, and I too would be interested in learning.
CSV to VoIP ···Plan.pdf
]]> http://www.dslreports.com/forum/remark,21180967 Sun, 28 Sep 2008 07:02:32 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21178647 ajwees41 : Jim have you heard anything on current cox phone markets using circut switched switching to or be upgraded to to VOIP?]]> http://www.dslreports.com/forum/remark,21178647 Sat, 27 Sep 2008 15:56:27 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21177009 daveinpoway : I'm curious- did you buy your modem from Cox? If not, I'm surprised they are offering to provide a free replacement for a modem you purchased in a store. I can understand their replacing outdated modems that are being rented. ]]> http://www.dslreports.com/forum/remark,21177009 Sat, 27 Sep 2008 05:28:00 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21176097 VoiPfancable : Yes, I noticed the DPC2100 is only DOCSIS 2.0. :(
And I suspect all the Cox compatible cable modems listed on their web site are only 2.0.
Was hoping that perhaps this was a preliminary round of 3.0 upgrades.

So, it could be I'll only see an upload speed improvement with the new modem.]]> http://www.dslreports.com/forum/remark,21176097 Fri, 26 Sep 2008 22:36:33 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21173815 CoxJimR : The current program is a market by market effort to eliminate the remaining DOCSIS 1.0 and 1.1 modems from the system, which have been off the approved list for over a year.

Why would we want to do that? I'm going to get probably more technical than I should, so I may need coxengr See Profile to fill if there are any questions. My understanding is the DOCSIS 1.0 and 1.1 modems are unable to support a change to the upstream modulation that will allow us to enable more bandwidth in the same frequency spectrum. (Be more efficient!) So we are working to go to an all DOCSIS 2.0 environment on a market by market basis.

Some Preferred and Premier customers will see benefit from a modem swap, since some of the older 1.0 modem only have 10BaseT ethernet, which would be limiting their current speeds. Other older modems have lower performing chipsets.

To pro-actively answer a potential question, no, I don't know when any particular system is going, that is a local decision. In this case I would not inquire to the system, because we may not have published this info toe representatives yet. I'm sure when a market is ready, you will be contacted.
--
Want the most out of BBR? Visit our help page: »members.cox.net/coxengr/bbr_help Are you a Cox employee? Please read this before posting: »members.cox.net/coxengr/bbr_cox]]> http://www.dslreports.com/forum/remark,21173815 Fri, 26 Sep 2008 15:35:02 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21170906 ajwees41 : The Scientific Atlanta DPC2100 is only Docsis 2.0.]]> http://www.dslreports.com/forum/remark,21170906 Fri, 26 Sep 2008 02:59:51 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21170773 anon : I got the same offer in the mail today. I have a old Linksys BEFCMU10 that I bought maybe 7 years ago and it has been rock solid so I am reluctant to upgrade for no apparent benefit to me. Im curious to find out what everyone else is getting.]]> http://www.dslreports.com/forum/remark,21170773 Fri, 26 Sep 2008 01:52:44 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21169963 VoiPfancable : I received the same offer in the mail from Cox in Northern Virginia and called them to learn more. Tech support was unaware of the upgrade program; sales said it was part of their program to upgrade to DOCSIS 3.0 and assured me it would be free, but could tell me nothing more.

I completed the order online for the modem to be shipped via FedEx. The confirmation page showed I would receive a Scientific Atlanta DPC2100. Of course, there was a footnote that there may be an equal substitution for the model listed.

P.S. - I purchased my current modem, a Linksys BEFCMU10 v2, which is only DOCSIS 1.1 compatible.]]> http://www.dslreports.com/forum/remark,21169963 Thu, 25 Sep 2008 22:11:29 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21169750 dvd536 :
said by lcooksey See Profile :

Has anyone else gotten an offer from Cox for a free modem upgrade? Here is what mine said, "We are taking steps to ensure that your equipment is capable of providing the best performance for your Cox High Speed Internet Service. Accoring to our records, you qualify to receive a FREE modem upgrade!"
Are you happy with your service? if so, leave well enough alone. its most likely a junk webstar.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,21169750 Thu, 25 Sep 2008 21:28:12 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21166183 CoxTOC1 : You more than likely have a modem that is no longer supported on our network. Their is a whole bunch of reasons why we no longer support these modems but for you the two big reasons why you should upgrade are Speed and Reliability. As for what model you'll get I am not 100% sure what NOVA has in stock but more than likely you'll get a Scientific Atlanta or Motorola modem. ]]> http://www.dslreports.com/forum/remark,21166183 Thu, 25 Sep 2008 10:32:59 EDT Re: [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21166147 ajwees41 : What model of modem do you have?]]> http://www.dslreports.com/forum/remark,21166147 Thu, 25 Sep 2008 10:26:42 EDT [VA] Free Modem Upgrade? http://www.dslreports.com/forum/remark,21165776 lcooksey : Has anyone else gotten an offer from Cox for a free modem upgrade? Here is what mine said, "We are taking steps to ensure that your equipment is capable of providing the best performance for your Cox High Speed Internet Service. Accoring to our records, you qualify to receive a FREE modem upgrade!"

I've talked to several people at Cox via the NOVA number (703-378-8422) but nobody can give me any techincal details -- what the upgrade entails (newer DOCSIS?) or what model modem I might get.]]> http://www.dslreports.com/forum/remark,21165776 Thu, 25 Sep 2008 09:05:38 EDT