US Telco Support > Verizon > Verizon Online DSL > [connectivity] Random Disconnection

reply to Mr Rekabz

Re: [connectivity] Random Disconnection

Yeah, it's definitely not warm.

Sorry for the late response, I was home for the weekend and couldn't provide a diagnostics log. Even so, I can't seem to find it. I think this may be it;

User ID: rfzbaker1
DSL State: Up
Connection Mode: PPPoE
Connection State: Up
Ethernet WAN: Down

If you can, I'd try using a different modem from someone such as a friend or ask Verizon for a new one. If the modem is definitely not warm but is very hot, it may be just overheating and is probably a sign it's defective.

@jlmodell: I'd look at your upstream sync a little and see if you can improve your margin on that slightly. Try a different jack or plugging into a NID if you can, as you're missing 32kbps on the upload. Distance isn't an issue, I can already tell. Otherwise, I can't really understand your log since I'm not used to those kinds, so someone else would have to interpret that for you. From what it looks like to me, you are having a hard time maintaining PPPoE sessions. Does your internet light turn red/go out but yet the DSL light stay lit when you have your outages?

The DSL light stays on and the internet light continues to flash.

It seems to have resynced my download and upload after one of my later disconnects, but it still continues to do so.

Transceiver Revision A2pB020b3.d19d
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) -1.-4 10.0
Line Attenuation (dB) 35.0 22.0
Transmit Power (dBm) 9.0 11.9

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I checked the transceiver stats on the last disconnect. The margin dropped considerably, but I'm not sure if that is a cause or an effect of the disconnect =x.

Well, your downstream margin is in in the negatives, so you are having line issues. I'd fix this line noise issue as soon as possible before you do anything else, as low margins do cause packet loss which can affect PPPoE sessions. If you hear any noise on your phone line such as buzzing or static with the receiver volume turned up if you have a phone line (after you kill the dial tone and with the DSL omdem on of course), call up Verizon Voice Repair and do not mention DSL what so ever to them. Otherwise, plug the modem into a NID if you have access to one and see if the stats stay constant there.