markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| [hard drive] Laptop hard drive failure
Gateway laptop, less than 2 months old. WD 250 GB hard drive has failed. I pulled it and it won't power up using a usb/sata adapter. Gateway is shipping a replacement.
My question is this: The laptop will not boot up to a bootable disc with the hard drive in the machine, but will if I pull the drive. Why is this?
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Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey | Because the hard drive error is disabling the cd. |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS | Is that common? |
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Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey | reply to markwp2001
It depends on what the manufacturer wants to allow in the BIOS. |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS | Ok, thanks for the information.
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ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| PC/Laptop will POST, then BOOT.
!
I am not disputing the possibilitiy that Sweet Witch  suggested (bad HD disable CD) but I find it hard to believe. IMO, I believe it is likely that MOBO detects the presence of a HD but cannot identify the HD, hence it got hung there, the POST process never get finished and therefore no BOOT process.
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I used to be indecisive, now I am not sure. |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| reply to markwp2001
What it does is the following:
With the bad hard drive installed, when you power up it goes to a screen with Gateway on it, and 2 options:
F2 Boot options
F10 Bios
(I may have these backwards)
If you hit F2 or F10 it takes you to those screens, but only if you press them within the first few seconds. If you wait, the next screen comes up, which is blank except for a blinking cursor in the upper left hand corner
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yuutomo
The Wonder Kitter
Premium
join:2001-08-27
Missoula, MT | reply to markwp2001
Less than 2 months old, this is a warranty issue, call Gateway and get them to address and fix the issue. |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| said by yuutomo :Less than 2 months old, this is a warranty issue, call Gateway and get them to address and fix the issue. As mentioned in the 1st post, they are. No problems with Gateway in terms of willingness to ship me a new drive.
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yuutomo
The Wonder Kitter
Premium
join:2001-08-27
Missoula, MT
 ·Bresnan Online
edit:
September 27th, @09:23PM
| reply to markwp2001
then the case is closed. further tinkering may void your warranty.
I'd stress that they may have to replace the motherboard.
unfortunately, gateway does not have onsite field techs like Dell, so you'll be out of the laptop till they can return it. |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| said by yuutomo :then the case is closed. further tinkering may void your warranty. I'd stress that they may have to replace the motherboard. unfortunately, gateway does not have onsite field techs like Dell, so you'll be out of the laptop till they can return it. Yes, fortunately I have a backup.
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LHF's Football Master 2006 |
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markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| reply to markwp2001
Followup
I called Gateway last Saturday; new hard drive was shipped Monday and arrived Wednesday, yesterday. Installed and the laptop is now operational. Gateway support was easy to reach and work with on this issue.
Thanks for the help, Sweet Witch, ChiTang, and yuutomo. I appreciate it.
Mark
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LHF's Football Master 2006 |
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