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just looking
@loislaw.com
| Is "professional" worth it
Hughesnet is advertising a "professional" service at the same price points and speeds as residential service with the same FAP. The difference is the "professional" service uses a larger dish and a 2 watt transmitter. Installation is done by a "professional" installer and calls go to a "professional" call group instead of the residential group. The installation is $699 instead of $399.
Is the service or equipment any better for the big price difference? Is it just another way to get a higher installation price or is there really something to the "professional" level of service that is worth popping for the extra $300?
Thanks | |
Raminto
join:2006-02-28
Whitehorse, YT
| The difference in the price is for the equipment only. A bigger dish and a 2 watt transmitter will give you a better rain fade. Other than that the service is the same, depending on the plan you are on.
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dw7000/.98m/2watt/Horizon1/1390/256k4/5 /xp sp2/desktop compaq 6330CA/linksys wireless/thinkpad xp pro/Toughbook CF-28 xp pro | |
or270
Premium
join:2007-03-13
Lookout, CA | reply to just looking
In my area the installation was done by the same person that does the residential installs.
I got the bigger dish to help with snow fade.
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HN7000S/SatMex 5 117W 970/.98 2 watt/Sig 96/ProPlus
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One more too
@direcpc.com
| reply to just looking
said by just looking :
Hughesnet is advertising a "professional" service at the same price points and speeds as residential service with the same FAP. The difference is the "professional" service uses a larger dish and a 2 watt transmitter. Installation is done by a "professional" installer and calls go to a "professional" call group instead of the residential group. The installation is $699 instead of $399.
Is the service or equipment any better for the big price difference? Is it just another way to get a higher installation price or is there really something to the "professional" level of service that is worth popping for the extra $300?
Thanks
I'm a bit confused by what you refer to as "professional service". For several years, Hughes was offering an option on residential plans to get the .98 m dish and 2 watt transmitter, which, as already pointed out, would give better rain fade protection. I believe that the extra charge for the bigger dish and 2 w transmitter was $200, but it did not give you access to better support. With residential plans, regardless of what dish/transmitter you have, tier one service still is off-shore. However, if you bought a more expensive business level plan (either small office at $100/month or business at $180/month), those plans automatically came with the bigger dish and 2 w transmitter, and, for support, you got to skip past tier 1 off-shore support and went directly to business support (the same thing as tier 2 consumer support) in the US.
Now, however, the small office and business plans are no longer being offered to new customers, and all new customers, unless there is a line-of-sight problem, are being assigned to the new Spaceway 3 satellite. All service plans, including the $120 per month Elite plan, $180 per month Elite Plus plan, and $350 per month Elite Premium plan (which replace the former business plans) are considered to be "consumer" plans, and they all come with a .74 m dish and 1 w transmitter. Also, unfortunately, even for these more expensive plans, the first level of support is now off-shore. As far as I know, the former small office and business plans are not available any longer to new customers. If you do have a line-of-sight problem and are assigned service to to one of the older Ku satellites, I'm not sure whether the option of going with the bigger dish is available any longer. Finally, regardless of what plan or what dish you get, installations are done by the same people, some of whom are quite good and others of whom will cut corners and do as little as possible. | |
Liberty
join:2005-06-12
Tucson, AZ
 ·Cox HSI
| reply to just looking
The .98 Ku plans are still available
Some of of the features of the .98 plans include the 500 meg FAP (& up to 1.25 gig), faster speeds especially on the uplink side and US support.
The ability to easily move the dish to different locations is a valuable feature for some - not available on the Ka plans. | |
Just Shopping
@loislaw.com
| reply to just looking
This is the news release.
"Germantown, Md., August 26, 2008 — Hughes Network Systems, LLC (HUGHES), the global leader in broadband satellite network solutions and services, today announced the availability of HughesNet Business Internet service plans, the fastest satellite Internet plans ever offered, bringing affordable, reliable, and high-performance broadband access to small- and mid-sized businesses (SMB) throughout the nation.
Starting at only $59.99 per month, HughesNet Business Internet plans have been specifically tailored to the SMB market complete with competitive pricing and flexible billing options. Customers can choose from seven plans, with speeds up to 1 Mbps on the uplink and up to 5 Mbps on the downlink, and are available to SMBs regardless of their location, which may be outside the reach of terrestrial cable and DSL providers.
“We estimate that there are over three million underserved businesses in the U.S. ,” said Sam Baumel, assistant vice president of SMB at Hughes. “Because of where they're located, these business owners don't have access to DSL, are using a slow dial-up connection, or are paying for costly T-1 service. Our new HughesNet Business Internet plans offer an affordable, nationwide solution that will help any small business stay connected and grow.”
They also feature a range of service options designed to grow as the needs of a business grows, including broadband backup access to ensure consistent connectivity, and a virtual private network (VPN) solution for secure networking among business locations.
The HughesNet Business Internet plans are made possible by the advanced technology of SPACEWAY™ 3, the largest commercial satellite operating in the U.S. and the world's first with on-board switching and routing. Developed and owned by Hughes, SPACEWAY 3 is optimized for data networking and has the highest capacity of any commercial satellite, which fuels the faster speeds and allows for cost-effective and efficient processing of bandwidth intensive applications.
All HughesNet Business Internet plans include a professional installation designed for commercial locations, as well as a number of business-grade maintenance options. HughesNet Business Internet services are available directly from Hughes and through its nationwide network of authorized resellers. To learn more about HughesNet Business Solutions, visit www.business.hughesnet.com ." | |
tate
join:2006-02-19
Tupelo, MS
 ·HughesNet Satellit..
| reply to just looking
There are Ka plans that come with a .98 dish and 2 watt radio unit. And yes these are not given to the residential group but to the enterprise group. They are called small and medium enterprise. You can also get static IP's with these plans. | |
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