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US Telco Support > Verizon > Verizon Online DSL > [connectivity] Random Disconnection

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Links: ·Verizon FAQ ·Freezes? ·Verizon DSL Help ·WinXP PPPoE ·Alternate Verizon Setup(BA)
AuthorAll Replies

jlmodell

join:2008-09-26
1 edit

reply to Mr Rekabz

Re: [connectivity] Random Disconnection

I am also having similar disconnect issues. I've been on the phone with verizon tech since thursday and they continue to tell me that "there are no problems at all with your connection." ... The disconnections are maddening!!! Every 30 minutes sometimes.

I live in Queens, NY.

My transceiver statistics:

Transceiver Revision A2pB020b3.d19d
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 18.4 10.0
Line Attenuation (dB) 35.0 22.0
Transmit Power (dBm) 9.1 11.9

Mines also warm to the touch, but its always been like that.

/goin crazy~~

Not sure how much of the log you need, so I copied as far as it went... Sorry for the long post.

Sep 29 20:24:18 daemon.info cwmpd[181]: CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Sep 29 20:23:06 daemon.notice net_mgr[241]: RIPConfig: no interfaces are enabled
Sep 29 20:22:53 daemon.notice net_mgr[241]: Routes transitioning to Up state on ppp0.
Sep 29 20:22:52 daemon.notice net_mgr[241]: WAN came up before SIPALG was configured
Sep 29 20:22:52 daemon.notice net_mgr[241]: QoS on ppp0 transitioning to Up state.
Sep 29 20:22:49 daemon.notice ip-up[1271]: ppp0: connected:local=72.68.192.243,remote=10.32.64.1
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.68.192.243 ipremote:10.32.64.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:22:49 daemon.warn pppd[1265]: pppd[1265] caused InternetUp light to be lit
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell ip_up()
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.68.192.243 ipremote:10.32.64.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:22:49 daemon.warn pppd[1265]: pppd[1265] caused InternetUp light to be lit
Sep 29 20:22:49 daemon.notice pppd[1265]: PPPD Exit Status changed EXIT_NEGOTIATION_FAILED->EXIT_OK during phase PHASE_NETWORK->PHASE_RUNNING
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell phase_hook PHASE=PHASE_RUNNING(8)
Sep 29 20:22:49 daemon.notice pppd[1265]: secondary DNS address 151.203.0.84
Sep 29 20:22:49 daemon.notice pppd[1265]: primary DNS address 68.237.161.12
Sep 29 20:22:49 daemon.notice pppd[1265]: remote IP address 10.32.64.1
Sep 29 20:22:49 daemon.notice pppd[1265]: local IP address 72.68.192.243
Sep 29 20:22:49 daemon.err pppd[1265]: Cannot determine ethernet address for proxy ARP
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:49 daemon.notice pppd[1265]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Sep 29 20:22:49 daemon.notice pppd[1265]: peer from calling number 00:90:1A:41:8E:97 authorized
Sep 29 20:22:49 daemon.notice pppd[1265]: PAP authentication succeeded
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell phase_hook PHASE=PHASE_AUTHENTICATE(5)
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:48 daemon.notice pppd[1265]: PPPD Exit Status changed EXIT_OK->EXIT_NEGOTIATION_FAILED during phase PHASE_SERIALCONN->PHASE_ESTABLISH
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Sep 29 20:22:48 daemon.warn pppd[1265]: Couldn t increase MRU to 1500
Sep 29 20:22:48 daemon.warn pppd[1265]: Couldn t increase MTU to 1500
Sep 29 20:22:48 daemon.notice pppd[1265]: Connect: ppp0 nas1
Sep 29 20:22:48 daemon.info pppd[1265]: Using interface ppp0
Sep 29 20:22:48 daemon.warn pppd[1265]: Creating PPPoE session file:/WFIO/ppp-config0:561 1957 nas1 00:90:1a:41:8e:97
Sep 29 20:22:48 daemon.info pppd[1265]: PPP session is 1957
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Sep 29 20:22:48 daemon.notice pppd[1265]: Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Sep 29 20:22:48 daemon.notice pppd[1265]: Westell PPP Environment:device:nas1 ppplogname:root orig_uid:0
Sep 29 20:22:48 daemon.notice pppd[1265]: pppd 2.4.2 started by root,uid 0
Sep 29 20:22:48 daemon.notice pppd[1264]: Westell PPP Environment:orig_uid:0
Sep 29 20:22:48 daemon.info pppd[1264]: Plugin holdoffrandom.so loaded.
Sep 29 20:22:48 daemon.info pppd[1264]: Plugin ppphooker.so loaded.
Sep 29 20:22:48 daemon.info pppd[1264]: RP-PPPoE plugin version 3.3 compiled against pppd 2.4.2
Sep 29 20:22:48 daemon.info pppd[1264]: Plugin rp-pppoe33.so loaded.
Sep 29 20:22:48 daemon.warn pppd[1244]: Leaving destroy_pppoesessionfile
Sep 29 20:22:48 daemon.err pppd[1244]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:22:48 daemon.warn pppd[1244]: Enter destroy_pppoesessionfile
Sep 29 20:22:48 daemon.notice pppd[1244]: Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:48 daemon.notice pppd[1244]: PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_USER_REQUEST during phase PHASE_HOLDOFF->PHASE_DORMANT
Sep 29 20:22:48 daemon.notice pppd[1244]: Westell phase_hook PHASE=PHASE_DORMANT(3)
Sep 29 20:22:21 daemon.notice pppd[1244]: Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:21 daemon.warn pppd[1244]: pppd[1244] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Sep 29 20:22:21 daemon.notice pppd[1244]: PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Sep 29 20:22:21 daemon.notice pppd[1244]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Sep 29 20:22:21 daemon.notice pppd[1244]: Westell Random Holdoff returning 368 seconds
Sep 29 20:22:21 daemon.warn pppd[1244]: Leaving destroy_pppoesessionfile
Sep 29 20:22:21 daemon.err pppd[1244]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:22:21 daemon.warn pppd[1244]: Enter destroy_pppoesessionfile
Sep 29 20:22:21 daemon.err pppd[1244]: Unable to complete PPPoE Discovery
Sep 29 20:22:21 daemon.warn pppd[1244]: Timeout waiting for PADO packets
Sep 29 20:22:21 daemon.warn pppd[1244]: waitForPADO: timed out
Sep 29 20:22:11 daemon.warn pppd[1244]: waitForPADO: timed out
Sep 29 20:22:06 daemon.warn pppd[1244]: waitForPADO: timed out
Sep 29 20:22:01 daemon.notice pppd[1244]: Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Sep 29 20:22:01 daemon.notice pppd[1244]: Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Sep 29 20:22:01 daemon.notice pppd[1244]: Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Sep 29 20:22:01 daemon.notice pppd[1244]: Westell PPP Environment:device:nas1 ppplogname:root orig_uid:0
Sep 29 20:22:01 daemon.notice pppd[1244]: pppd 2.4.2 started by root,uid 0
Sep 29 20:22:01 daemon.notice pppd[1243]: Westell PPP Environment:orig_uid:0
Sep 29 20:22:01 daemon.info pppd[1243]: Plugin holdoffrandom.so loaded.
Sep 29 20:22:01 daemon.info pppd[1243]: Plugin ppphooker.so loaded.
Sep 29 20:22:01 daemon.info pppd[1243]: RP-PPPoE plugin version 3.3 compiled against pppd 2.4.2
Sep 29 20:22:01 daemon.info pppd[1243]: Plugin rp-pppoe33.so loaded.
Sep 29 20:22:01 daemon.warn pppd[930]: Leaving destroy_pppoesessionfile
Sep 29 20:22:01 user.warn kernel: do_page_fault() #2:sending SIGSEGV to pppd for invalid read access from
Sep 29 20:22:01 daemon.err pppd[930]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:22:01 daemon.warn pppd[930]: Enter destroy_pppoesessionfile
Sep 29 20:22:01 daemon.err pppd[930]: Fatal signal 11
Sep 29 20:22:01 daemon.warn pppd[930]: Leaving destroy_pppoesessionfile
Sep 29 20:22:01 daemon.err pppd[930]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:22:01 daemon.warn pppd[930]: Enter destroy_pppoesessionfile
Sep 29 20:22:01 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:22:01 daemon.notice pppd[930]: PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_USER_REQUEST during phase PHASE_HOLDOFF->PHASE_DORMANT
Sep 29 20:22:01 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_DORMANT(3)
Sep 29 20:21:25 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:21:25 daemon.warn pppd[930]: pppd[930] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Sep 29 20:21:25 daemon.notice pppd[930]: PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Sep 29 20:21:25 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Sep 29 20:21:25 daemon.notice pppd[930]: Westell Random Holdoff returning 267 seconds
Sep 29 20:21:25 daemon.warn pppd[930]: Leaving destroy_pppoesessionfile
Sep 29 20:21:25 daemon.err pppd[930]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:21:25 daemon.warn pppd[930]: Enter destroy_pppoesessionfile
Sep 29 20:21:25 daemon.err pppd[930]: Unable to complete PPPoE Discovery
Sep 29 20:21:25 daemon.warn pppd[930]: Timeout waiting for PADO packets
Sep 29 20:21:25 daemon.warn pppd[930]: waitForPADO: timed out
Sep 29 20:21:15 daemon.warn pppd[930]: waitForPADO: timed out
Sep 29 20:21:10 daemon.warn pppd[930]: waitForPADO: timed out
Sep 29 20:21:05 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:21:05 daemon.notice pppd[930]: PPPD Exit Status changed EXIT_USER_REQUEST->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Sep 29 20:21:05 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Sep 29 20:21:05 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:21:05 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_DORMANT(3)
Sep 29 20:20:20 daemon.notice net_mgr[241]: Routes transitioning to Down state on ppp0.
Sep 29 20:20:20 daemon.notice net_mgr[241]: QoS on ppp0 transitioning to Down state.
Sep 29 20:20:14 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:14 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Sep 29 20:20:14 daemon.notice pppd[930]: Westell Random Holdoff returning 240 seconds
Sep 29 20:20:14 daemon.warn pppd[930]: Leaving destroy_pppoesessionfile
Sep 29 20:20:14 daemon.err pppd[930]: Unlinking PPPoE session file:/WFIO/ppp-config0
Sep 29 20:20:14 daemon.warn pppd[930]: Enter destroy_pppoesessionfile
Sep 29 20:20:14 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:14 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Sep 29 20:20:14 daemon.info pppd[930]: Sent 27555 bytes,received 23793 bytes.
Sep 29 20:20:14 daemon.info pppd[930]: Connect time 4600515.8 minutes.
Sep 29 20:20:14 daemon.notice pppd[930]: Connection terminated.
Sep 29 20:20:14 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:14 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_DEAD(0)
Sep 29 20:20:09 daemon.notice net_mgr[241]: Routes transitioning to Down state on ppp0.
Sep 29 20:20:08 daemon.notice net_mgr[241]: QoS on ppp0 transitioning to Down state.
Sep 29 20:20:08 daemon.notice net_mgr[241]: Routes transitioning to Down state on ppp0.
Sep 29 20:20:08 daemon.notice net_mgr[241]: QoS on ppp0 transitioning to Down state.
Sep 29 20:20:08 daemon.warn pppd[930]: Couldn t increase MRU to 1500
Sep 29 20:20:08 daemon.warn pppd[930]: Couldn t increase MTU to 1500
Sep 29 20:20:08 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:08 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Sep 29 20:20:08 daemon.notice ip-down[1101]: ppp0: disconnected;connected for 276030944 seconds
Sep 29 20:20:08 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:08 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Sep 29 20:20:08 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 connect_time:276030944 bytes_sent:27555 bytes_rcvd:23793 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:08 daemon.notice pppd[930]: Westell ip_down()
Sep 29 20:20:08 daemon.notice pppd[930]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:71.255.72.188 ipremote:10.32.64.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:68.237.161.12 dns2:151.203.0.84
Sep 29 20:20:08 daemon.notice pppd[930]: PPPD Exit Status changed EXIT_OK->EXIT_USER_REQUEST during phase PHASE_RUNNING->PHASE_TERMINATE
Sep 29 20:20:08 daemon.notice pppd[930]: Westell phase_hook PHASE=PHASE_TERMINATE(9)
Sep 29 20:18:15 daemon.info cwmpd[181]: CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Sep 29 20:18:06 daemon.notice net_mgr[241]: RIPConfig: no interfaces are enabled
to forum · permalink · 2008-09-29 21:42:31 ·
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