Quake110
join:2003-12-20
Ottawa, ON
 ·Velcom
edit:
September 30th, @01:58AM
| Some stuff acanac can't control
Bell is the one throttling all the ISPs out there (Acanac, Velcom, Teksavvy have a NO throttling policy)... Even though they are not resellers, they use Bell's DSL Network to distribute the internet. You can bypass the throttling by using Acanac's SSH since they haven't setup MLPPP yet »acanac.ca/SSH-Tunnel-U.htm
And about your speed: What's your modem? It may be possible to get your line stats and see if you have the correct profile and if not, to upgrade it.
Post here to get more help: »Canadian Broadband |
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tamimh
join:2008-09-28
Montreal, QC
·Acanac Inc.
| Thanks for the quick reply, I wish I posted here a long time ago. It beats Acanac's customer support!
I have an Aztech DSL605EU. I will be trying out SSH but downloading torrents is not really my main issue... The problem is that I lose my connection too many times its almost impossible to voip.
I'm going to check if anyone has had the same issue with this modem. if not i'll post on canadian broadband as you suggested.
Thanks again,
Tamim |
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Quake110
join:2003-12-20
Ottawa, ON | Sorry, I don't know that modem. When you enter the modem's web interface, can you check for a section where it gives you the line's profile (speed) and stats (Such as SNR, attenuation). If yes, post them. |
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mari
@acanac.net
| reply to tamimh
I have exactly the same problem. I have to call acanac almost everyday to do something about it because my internet is down at least 2 a day (a very lucky day). I'm tired of this sh......... When you call costumer service each of them give you a different explanation but NEVER do anything about it i'm so tired of this.
I'm looking forward to have another company with dsl i really don't care about the price, to have a DESCENT kind of service I'd rather pay more. |
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tamimh
join:2008-09-28
Montreal, QC
·Acanac Inc.
| reply to Quake110
They're finally doing something about it, but...
They sent a technician from bell, and then I got a call from him stating that the lines are fixed and everything is fine. When I went back home I still didn't have internet and when it was back up the speeds were ridiculous: 900K down, 300K up. I told them about the problem and they said they're going to talk to bell to have them check my line AGAIN and raise my speed profile. This would be the third time this year that they're sending bell to check my lines. I really don't think it's bell's problem at this point. Everyone that's subscribed to bell around me have not had any outages. They should have sent a technician to my place to check the connection and check if the modem needs replacement. I also stated multiple times that if they just can't fix the problem then they should let me know so I can switch providers. This is very amateur. |
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