mr242
@shawcable.net
|  [AB] Slow upload lately....
I am in Calgary. Country hills area. On the 5mb/512kbps package. The download speed is perfect except the upload speed has been horrid the past week and a half.
The upload speed isn't consistent. I can't even upload a file (no not bittorrent) without it:
a) timing out
b) starts out at 70-100kbps then it slows down to dial-up speed or worse (i don't have speedboost)
Troubleshooting I've done:
A) Bypassing my router
B) I've tried other computers. It is the same result on those computers as well. Fast download/horrible upload.
Honestly I wouldn't mind it going 200-230kbps if it was a sustained speed and didn't time out 80% of the time.
It doesn't matter what time of day it is either.
Any advice or ideas?
Thanks for your time. |
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mr242
@shawcable.net | Also I forgot to mention that my internet cable modem is one of the old Motorola CyberSURFR Wave modems.
Is it pointless to get one of the newer modems for my internet? |
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cableguy84
join:2006-09-12
Alberta | yes, get it changed out... shaw will do it for free |
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mr242
join:2008-09-30
t4k5x1 | cableguy84 - Can I just go to a Shaw retail place to exchange it? It's a purchased modem.
Do I have to call them first? Or just when I want to get the modem activated? |
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cableguy84
join:2006-09-12
Alberta | I am not 100% sure on that. They should, it would be best to call your local Shaw building |
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mr242
join:2008-09-30
t4k5x1
| Thanks for your help. Shaw finally emailed me back and said there is packet loss (not a big surprise to me). So they have scheduled a tech for Thursday to replace my modem and "check some cables".
So I will update this thread after they've been here. |
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mr242
join:2008-09-30
t4k5x1 | Received my new modem. Signal quality is now excellent. Speed tests are maxed out. Consistent download and upload speeds as well.
Just wanted to let everyone know. |
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