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Links: ·Shaw FAQ ·Shaw Support Site ·Shaw AUP ·Shaw Speed Test
AuthorAll Replies

cableguy84

join:2006-09-12
Alberta

reply to mr242

Re: [AB] Slow upload lately....

yes, get it changed out... shaw will do it for free

mr242

join:2008-09-30
canada

cableguy84 - Can I just go to a Shaw retail place to exchange it? It's a purchased modem.

Do I have to call them first? Or just when I want to get the modem activated?


cableguy84

join:2006-09-12
Alberta

I am not 100% sure on that. They should, it would be best to call your local Shaw building


mr242

join:2008-09-30
canada

Thanks for your help. Shaw finally emailed me back and said there is packet loss (not a big surprise to me). So they have scheduled a tech for Thursday to replace my modem and "check some cables".

So I will update this thread after they've been here.


mr242

join:2008-09-30
canada

Received my new modem. Signal quality is now excellent. Speed tests are maxed out. Consistent download and upload speeds as well.

Just wanted to let everyone know.


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