Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
 ·Site5.com
 ·AT&T Midwest
 ·Comcast
1 edit | Why sit on hold for 8 hours?
I have seen glitches like this before and there is no way in heck I would wait 8 hours like that. I guess she was trying to lambaste RCN to the Consumerist. The only thing she did was prove two things.
1. The phone system has a glitch. Gee, big surprise there.
2. She is a moron for waiting on hold that long.
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My domain - Nightfall.net |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| said by Nightfall  :2. She is a moron for waiting on hold that long. Well, on the surface... but think about it.
Let's say you just put the phone on speaker and went about your day, and just watched how long. Once it got to some ludicrous amount of time on hold, you then can post about it, either online, or even in local media, Newspaper, TV news, whatever..... You get some attention, and BOOM the company is tripping all over itself to get your problem fixed to your satisfaction for PR purposes.... so actually, this could turn out to be pretty clever...
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast
| said by KrK :said by Nightfall :2. She is a moron for waiting on hold that long. Well, on the surface... but think about it. Let's say you just put the phone on speaker and went about your day, and just watched how long. Once it got to some ludicrous amount of time on hold, you then can post about it, either online, or even in local media, Newspaper, TV news, whatever..... You get some attention, and BOOM the company is tripping all over itself to get your problem fixed to your satisfaction for PR purposes.... so actually, this could turn out to be pretty clever... I suppose if you have nothing else to do with that 8 hours. All to report a glitch that happens to .01 percent of the caller base. A glitch that the company says that their phone system provider is within the SLA at 99.9% call completion.
Of course, the company is going to say it was a fluke or a glitch. Trying to explain that the SLA of their phone system is 99.9% and here are the figures for that, oh and two calls out of 200,000 that we got in the last month hit that glitch. The general public won't understand or care. |
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quatrix
Premium
join:2005-02-11
Davie, FL | 99.9 + .01 = 99.91 |
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