said by KrK 
:said by Nightfall :2. She is a moron for waiting on hold that long.
Well, on the surface... but think about it.
Let's say you just put the phone on speaker and went about your day, and just watched how long. Once it got to some ludicrous amount of time on hold, you then can post about it, either online, or even in local media, Newspaper, TV news, whatever..... You get some attention, and BOOM the company is tripping all over itself to get your problem fixed to your satisfaction for PR purposes.... so actually, this could turn out to be pretty clever...
I suppose if you have nothing else to do with that 8 hours. All to report a glitch that happens to .01 percent of the caller base. A glitch that the company says that their phone system provider is within the SLA at 99.9% call completion.
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