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Forums » Shocker: Consumers Hate Broadband Caps » Caps are just an excuse for greed.
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That's not suprising »
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jerseyjoe123

join:2008-04-28
Picton, ON

Caps are just an excuse for greed.

People are tired of paying more and more, and then not getting what they paid for, or getting branded as an abuser when they do use what they paid for.

If an ISP offers me a package that says I get a 7Mbps bandwidth connection and unlimited download capacity, then I expect to be able use it. Why not? The ISP advertised and sold it to me and I bought it expecting that they would deliver what what they promised.

If it were any other product, the vendor would be in court for false advertising and fraud.

beaups

join:2003-08-11
Hilliard, OH
hardly a bait and switch when you can turn it off the minute you don't like it. it's not like you have a contract, you are renting the service. and they gave you unlimited right?

jerseyjoe123

join:2008-04-28
Picton, ON


1 edit
That depends on the ISP. Some do tie you to a contract, and in smaller towns, there often aren't competing providers.

Here's an example:

A friend of mine worked for a large company making great money. At one point, they allowed him to start working from home full time. He no longer had to go to the office at all any more. He had a nice fast cable internet connection with unlimited download capacity, which was necessary due to the traffic generated by his connection to the office. That traffic added up to about 5-6 GB per day or about 150-200GB per month. Nothing illegal or suspicious in the least.

At one point, he and his wife decided that they hated the high priced city life and decided to move to a small town four hours away from the city. They bought a house in the town. Before they purchased it, they made sure that the new home had access to an ISP with unlimited download capacity so he could continue his work. The only ISP in the town said yes they did. Cost about 40 bucks each month. The cable company in the town was a small mom and pop company that didn't offer cable internet. My friend moved to the town and life was grand.

After about 6 months in their new home, my friend noticed that suddenly his email was taking forever and his work related apps were painfully slow. Turns out the ISP decided to start throttling its customers. Then they started 60 caps with no option to retain unlimited download capacity. He could get a 30GB/month extension, but that was it. When he contacted the ISP to complain, they said if he was regularly using 150-200GB capacity each month, that he was an abuser and that it would violate ISP rules.

Now the guy is stuck living in beautiful home in a nice town with his dream job that he can't do because of the caps and throttles. So now he has two choices. He can quit his dream job and find a much lower paying one locally, or sell his home and move his family back to the city.

Bottom line: There are just as many legit reasons for high bandwidth and capacity usage as there are illegal ones, and many areas don't offer a large number of ISP choices like the big cities do.

beaups

join:2003-08-11
Hilliard, OH

Your friend should inquire about a business class service or a t1 connection. I would bet that in the TOS the internet was sold to him probably stated it was for personal use only. Additionally, unless he works 30 days per month 5-6GB per WORKday would only be 100-120 GB per month.

This is the price you pay moving to a small town out in the country. I dealt with it too. If there were no disadvantages to living out in BFE then everyone would do it and it would cost more

Lastly, buying a house out in the country based on the fact that this small isp will stay in business and provide reliable service is rolling the dice IMHO


Chuck Carlson

@bell.ca
reply to jerseyjoe123
That's the price you pay for living in Ontario, Canada.


Chuck Carlson

@bell.ca
reply to beaups
Wrong, sympatico business class is speed throttled and traffic shaped just like sympatico residential service.

beaups

join:2003-08-11
Hilliard, OH


1 edit
throttled and traffic shaped are very different than being cut off as an abuser/caps. If it's mission critical, go get a T1. But signing onto a mortgage and moving four hours away based on the "hope" that some little ISP won't change terms and/or go out of business sounds like a bad bet to me.

My guess is if they are small enough, there is probably something they can do for him, provided he's willing to pay.
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