diver858
join:2002-12-13
La Jolla, CA
 ·PHONE POWER
| Pre-purchase customer support?
I am considfering Phone Power, a but reluctant to jump in quite yet, so I decided to submit a pre-sales email request to the web site. Submited three relatively simple, straightforward, typical pre-sale questions Saturday afternoon, and have yet to receive a reply. 
If a company is not responsive to pre-sale inquiries, that does not bode well for support requests after paying $200, and you are on the hook for 2 years... |
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discjoker
join:2002-02-18
Billerica, MA
edit:
October 1st, @01:23PM
| That is odd. I have always received very prompt replies to any request. Why not use the chat feature? That way you can get instant answers. |
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diver858
join:2002-12-13
La Jolla, CA | Two reasons:
1. It was a Saturday
2. I am trying to measure their customer service for myself |
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discjoker
join:2002-02-18
Billerica, MA | Send your message again. Maybe the email was misrouted or lost. It does happen. |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
edit:
October 2nd, @05:45PM
| reply to diver858
I can look into this. Do you know if you submitted to sales, billing or support?
If you like, PM me your info and I can track down the issue.
Please not that we offer month-to-month, no contract, no actication fee, no cancellation fee packages that you can choose as well. Aditionally, you can upgrade to any of our prepaid packages within 30 days if you choose. |
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