Annoyed User
@jillyred.net
| customer service? "elite"????
I just received my vonage equipment a couple of weeks ago. I received the VPORTAL ( believe thats how you spell it ). Out of the box it was dead. Second unit they sent me I had tons of echo, they said it was home wiring. I did as they said and put the phone directly to the unit. Then told to replace my phones, and then my telephone wire... needless to say I am getting no where. I am on the verge of cancelling if i cant get this fixed. Anybody have any suggestions? (Did I mention they billed me by accident for some type of tester line? .... Only took 13 calls to get help with my billing).
Does anyone have any suggestions? I am days away from my MBG ending and probably going to cancel if I dont get some help soon. Is there special support or have dealt with a higher power at Vonage????
Thanks. |
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mir
join:2000-09-08 | How is your Network Setup ?
Try to have this Cable Modem or DSL Modem (in Bridge Mode)--> VDV or V portal --> Your Router or Computer
Echo and choppy usally mean bandwidth issue at your Network in same rare cases on ISP |
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erg
join:2008-01-19
philippines
edit:
October 1st, @07:53AM
| reply to Annoyed User
Since you are a new customer, you are eligible for a free proinstallation. Call cust care and request for an appointment. |
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