CrazyPete
join:2005-04-22
 ·Optimum Online
 ·Verizon Online DSL
 ·ViaTalk
|  ViaTalk still scamming.
Well... now I even returned the box, and all wires, power cords, etc. And they STILL are charging me. The latest charge $50.00
I think they are up to a total of 4 or 5 chargebacks with American Express.
AVOID THIS COMPANY AT ALL COSTS. |
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CrazyPete
join:2005-04-22
·Optimum Online
·Verizon Online DSL
·ViaTalk
| Here's a link to the original story where the CEO posted my home phone number, etc.
Seriously, the crap service is only the start with them. Not only are the junk, but then they keep charging your card LOOOOOOOOOONG after you get rid of them.
»WARNING: VIATALK = SCAM & POOR SERVICE |
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digger16309
join:2007-06-26
00001
·ViaTalk
·VOIPo
| reply to CrazyPete
All right! CrazyPete is back!
Hopefully, I do not end up as CrazyDigger.
I canceled my account last month and was politely told to send back the PAP2, etc..., which I did, by FedEx, and I have verification of delivery. That was 2 weeks ago but I never got any sort of confirmation from ViaTalk.
I just e-mailed them last night to make sure my account was in fact now canceled and that I owed them nothing. I hope to get a confirmation reply today.
One thing I did do before canceling was to change my credit card information to some fictitious number hoping that the system was too stupid to discern it was fake, so that any wrong charges would fall into the ether.
We'll see how it goes.
Go VOIPo! |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
1 edit | When did you send in the adapter, Crazypete? |
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CrazyPete
join:2005-04-22
·Optimum Online
·Verizon Online DSL
·ViaTalk
| Viatalk recevied it on Sept. 15. 
I already filed the dispute, so it'll be another $15 (or whatever they are charged by their merchant services) that they lose, in addition to letting the entire internet community know what con artists they are. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Best of luck.... |
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CrazyPete
join:2005-04-22
·Optimum Online
·Verizon Online DSL
·ViaTalk
| reply to CrazyPete
Actually at this point it is fun. Amex asked if they should block ViaTalk. I said, no -- this way each time they try to put something on the card I can file a dispute and they have to pay a fee.
Let them keep trying. Once I have a bunch more charges I'll put it all up on a blog and show everyone how long they let it drag on and on and on and on.
I figure they will probably be out of business by then... |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to CrazyPete
said by CrazyPete  :Well... now I even returned the box, and all wires, power cords, etc. And they STILL are charging me. The latest charge $50.00 I think they are up to a total of 4 or 5 chargebacks with American Express. AVOID THIS COMPANY AT ALL COSTS. The $50 is for the adapter fee. It is charged when you call to cancel, and then will be refunded back. Obviously it is taking a while for the refund.
Doing a chargeback on that fee would be silly as it is blatantly stated in the TOS. But then again considering the past thread, anything is possible. 
--
"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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CrazyPete
join:2005-04-22
·Optimum Online
·Verizon Online DSL
·ViaTalk
| reply to CrazyPete
Yeah. Considering this "game" they have been playing has been going on since MAY!
You would have thought that after the 10th notice to cancel and the 3rd or so charge-back they would have figured it out.
I guess they need to "borrow" the money that badly where they are willing to pay $15 to borrow $50 for two weeks.
Silly people. Silly criminals.
AVOID VIATALK - THEY ARE CON ARTISTS. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to CrazyPete
said by CrazyPete :Actually at this point it is fun. Amex asked if they should block ViaTalk. I said, no -- this way each time they try to put something on the card I can file a dispute and they have to pay a fee. ... and later ...
said by CrazyPete :AVOID VIATALK - THEY ARE CON ARTISTS. Hmmm. You seem to be more motivated to yank their chain than to resolve your situation as you are pulling a bit of a con yourself.
Good luck.  |
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CrazyPete
join:2005-04-22
·Optimum Online
·Verizon Online DSL
·ViaTalk
| If they had canceled the service when I asked them to in MAY this would not even be an issue. But they insist on screwing around.
They want to play games -- I'll play games. The problem is they won't win in the end. The longer they drag it out, the more money it will cost them. At this point they should pay me for my time and trouble to make this right. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·ViaTalk
 ·Verizon FIOS
·Comcast
| said by CrazyPete :If they had canceled the service when I asked them to in MAY this would not even be an issue. But they insist on screwing around. They want to play games -- I'll play games. The problem is they won't win in the end. The longer they drag it out, the more money it will cost them. At this point they should pay me for my time and trouble to make this right. if what you stated above (borrow $50 for two weeks) is correct, then they're not losing any money by playing this "game", they're netting $35 plus interest that they didn't have before they billed you.
what they are risking the loss of is their credit processor may stop processing charges if the number of chargebacks becomes excessive. of course, that'll only screw every other VT customer out there. so do us all a favor and just have amex block them.
--
Compare how Obama and McCain have voted on issues that matter to you.
TheMolavis.com |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Hi,
When an account is canceled and the adapter is to be returned, a $50 debit is placed on the account. If the adapter is returned and processed before the accounts next billing date, that charge is voided out. If it comes in and is processed after, the charge is refunded.
-Brendan |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·ViaTalk
·Verizon FIOS
·Comcast
| said by VTBrendan :Hi, When an account is canceled and the adapter is to be returned, a $50 debit is placed on the account. If the adapter is returned and processed before the accounts next billing date, that charge is voided out. If it comes in and is processed after, the charge is refunded. -Brendan Thanks for this post. I think the OP doesn't grasp the concept of billing cycles and how they apply here.
My hypothesis of what's most likely happening is he disputed the initial (legitimate) charge, and thought it would be instantly reversed. When it wasn't, he disputed it, but your system re-charged him to make sure everything was still the way it was supposed to be.
--
Compare how Obama and McCain have voted on issues that matter to you.
TheMolavis.com |
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CrazyPete
join:2005-04-22 | reply to dmolavi
Re: ViaTalk still scamming.
No because they aren't keeping the $50. They have to return the $50 PLUS pay the chargeback fee. So it costs the $15 to borrow the money PLUS the risk of having trouble with the merchant account. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·ViaTalk
·Verizon FIOS
·Comcast
| said by CrazyPete :No because they aren't keeping the $50. They have to return the $50 PLUS pay the chargeback fee. So it costs the $15 to borrow the money PLUS the risk of having trouble with the merchant account. yeah, you're right. it's hump day, i had no coffee, and barely slept last night. 1+1=3 right?
--
Compare how Obama and McCain have voted on issues that matter to you.
TheMolavis.com |
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CrazyPete
join:2005-04-22 | reply to VTBrendan
This coming from a company that has stalled for months and months AND from a CEO who posted my home phone number on the internet...
Yeah, I don't think I'd trust that for a millisecond.
Sorry. VIA TALK = CON ARTISTS |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·ViaTalk
·Verizon FIOS
·Comcast
| said by CrazyPete :This coming from a company that has stalled for months and months AND from a CEO who posted my home phone number on the internet... Yeah, I don't think I'd trust that for a millisecond. Sorry. VIA TALK = CON ARTISTS regardless of your personal experience with them, posting things like this won't make them want to help you more.
--
Compare how Obama and McCain have voted on issues that matter to you.
TheMolavis.com |
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