galileo757
join:2001-11-22
New York, NY
 ·Insight Communicat..
edit:
October 1st, @11:34AM
| NIS 2009 idle quick scan question
scan history |
This is my understanding how idle quick scan works,
1. idle quick scan runs when following full definition update every 8 hours.
2. full system scan once every 7 days.
The question I have is my idle quick scan runs 2/3 times a day and full system scan runs almost every other or twice a day, is this normal? BTW, during full system scan is running during idle and the system becomes active, the scan will be suspended until the system enters an idle state again at which time the scan will continue from where it left off which does not happen in my case, it keeps on scanning.
Thanks =)
Mattp
Symantec Employee
Posts: 9
Registered: 09-02-2008
For NIS 2009, quick scans are set to run via idle scanner every 3 days while full system scans are set to run via Idle scanner every 7 days. If at the scheduled time the system is not considered to meet idle requirements, the scan in question will run as soon as the system becomes idle. If a quick scan is running during idle and the system becomes active it will continue to run until completed. However, if a full system scan is running during idle and the system becomes active, the scan will be suspended until the system enters an idle state again at which time the scan will continue from where it left off.
ashwink
Symantec Employee
Posts: 5
Registered: 07-22-2008
Quick Scan is supposed to run when the machine goes idle following full defination update, currently full definations are updated every 8 hours. If for some reason the machine does not go idle after a defination update, the idle quick scan will run after 3 days even if the system is not idle. NIS 2009 does not provide the ablilty to change the schedule for any of the idle time tasks. Hope this answers your question. |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
| How did you get so lucky? I have NIS 2009 and Quick Idle Time scans run about twice a day. I've had only one Full Idle Time scan run since I've installed NIS 2009. It's been 12 days since the first and last Full Idle Time scan ran. I've posted this on the Norton forum, and so far no one can say why this is happening.
I have cable HSI connection. My computer is on all day. It sits idle about for 2 to 3 hours in the day, and most of the evening. There should be more than one Full Idle Time scan in 12 days. |
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galileo757
join:2001-11-22
New York, NY | Looks like idle full system scan has a mind of its own, I recieve to many and you get none in 7 days, to bad I could not give you some of my full scan karma, go figure. |
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MadAmos
join:2007-08-01
Oceano, CA
 ·AT&T DSL Service
| reply to galileo757
I just had a look at mine it has been performing the idle time quick scan on average 2 times/day and the full every 7 days. I have not noticed it happening so either I just haven't run into it or it stops on system use. Either way it has not disturbed me. |
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Graystoke
join:2006-03-24
Stockton, CA | reply to galileo757
I just did an uninstall/reinstall to see if that makes a difference. Only time will tell. |
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amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
·RoadRunner Cable
| reply to Graystoke
Where to configure |
said by Graystoke  :How did you get so lucky? I have NIS 2009 and Quick Idle Time scans run about twice a day. I've had only one Full Idle Time scan run since I've installed NIS 2009. It's been 12 days since the first and last Full Idle Time scan ran. I've posted this on the Norton forum, and so far no one can say why this is happening. I have cable HSI connection. My computer is on all day. It sits idle about for 2 to 3 hours in the day, and most of the evening. There should be more than one Full Idle Time scan in 12 days. There is a setting you can configure - see screenshot 
I have a full scan set for every night and idle scan off
-amy-
--
Proud Member of ASAP
DSLR Phishtracker |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
| said by amysheehan :said by Graystoke :How did you get so lucky? I have NIS 2009 and Quick Idle Time scans run about twice a day. I've had only one Full Idle Time scan run since I've installed NIS 2009. It's been 12 days since the first and last Full Idle Time scan ran. I've posted this on the Norton forum, and so far no one can say why this is happening. I have cable HSI connection. My computer is on all day. It sits idle about for 2 to 3 hours in the day, and most of the evening. There should be more than one Full Idle Time scan in 12 days. There is a setting you can configure - see screenshot I have a full scan set for every night and idle scan off -amy- Hi amysheehan,
I know I can set up a scheduled full system scan, but I'm trying to find out why the Full System Idle Time Scan won't run. I talked with Symantec tech support today, and they couldn't tell why it's not running. It supposed to run as soon as the computer is at an idle state. The Quick Scan Idle Time Scan runs several times a day when the computer is idle. I have the Full System Idle Time Scan set to run weekly, and it's been 13 days since it last ran. |
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galileo757
join:2001-11-22
New York, NY | Im sure you have gone over this many times, live auto-update on and have tried a manual auto-update and still no idle quick full scan? Did the NIS 2009 re-install fix your issue? |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
edit:
October 3rd, @05:36PM
| said by galileo757 :Im sure you have gone over this many times, live auto-update on and have tried a manual auto-update and still no idle quick full scan? Did the NIS 2009 re-install fix your issue? Hello galileo757. First I want to apologize for hijacking your thread. Sorry, I didn't mean to do that.
By live auto-update, I take it you mean LiveUpdate on automatic, correct? If that is what you mean, then yes, it is on automatic, and I have run a manual LiveUpdate. No, the uninstall/reinstall did not fix the problem. The computer has been on since 10AM this morning. It is now 2:25PM It's been sitting idle for about 2 hours. There has been three Quick Idle Time scans during that time, but no Full Idle Time scan.
EDIT.........I have a screensaver running. That shouldn't affect anything, correct? If the screensaver doesn't keep the Quick Idle Time scan running, it shouldn't affect the Full Idle Time scan. I guess I'm just grasping at straws. I try to think of anything that could cause this problem. |
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galileo757
join:2001-11-22
New York, NY
·Insight Communicat..
| No worries boots on the thread hijacking, not that big of a issue on NIS 2009 performing to many full system scans for moi, hopefully your issue has a solution. I have my screensaver on which does not inhibit the full system scan. Looking at my smart firewall trust control, it's allowing 3 symantic programs internet access, HSloader, OCSCTI, and CLTLMH.exe My best guess since you have tried the re-install is another software program conflicting with NIS, its good that your idle quick scan works. =) Have you tried change to a schedule daily full system scan from current setting of when at idle and see if NIS pickups on on this? |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
| said by galileo757 :No worries boots on the thread hijacking, not that big of a issue on NIS 2009 performing to many full system scans for moi, hopefully your issue has a solution. I have my screensaver on which does not inhibit the full system scan. Looking at my smart firewall trust control, it's allowing 3 symantic programs internet access, HSloader, OCSCTI, and CLTLMH.exe My best guess since you have tried the re-install is another software program conflicting with NIS, its good that your idle quick scan works. =) Have you tried change to a schedule daily full system scan from current setting of when at idle and see if NIS pickups on on this? I have those three symantec programs listed in the NIS firewall also. When I attempt to schedule a full system scan, I get a pop up stating that if I schedule a full system scan, the Idle Time scan will no longer function. |
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galileo757
join:2001-11-22
New York, NY
·Insight Communicat..
edit:
October 8th, @11:22AM
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Idle quick scan history |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
| said by galileo757 :On 10-07-2008 with NIS 2009 quick idle scan on, 3 quick idle scans and 3 full system scans in the same day, computer will be fully protected from viruses 24/7 and hopefully the HD is still working until NIS 20010 is available...lol WOW! Maybe that's why the full system idle scans are not running on my computer. You're hogging them all.   |
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Graystoke
join:2006-03-24
Stockton, CA | reply to galileo757
Idle time full scan ran this evening. Hopefully it will continue on a weekly basis from now on. |
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galileo757
join:2001-11-22
New York, NY | Congrats! One of my many idle time full scans has escaped, it has slowed down a bit from 3/2 a day to 1 a day. |
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Graystoke
join:2006-03-24
Stockton, CA
·Comcast
| said by galileo757 :Congrats! One of my many idle time full scans has escaped, it has slowed down a bit from 3/2 a day to 1 a day. According to the guys at the Norton forum, your multiple full idle time scans is a known issue. There is supposed to be a fix for it. You should check there. |
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