said by SilverSurfer 
:said by Shamayim :Who pays for these JD Powers studies?
JD Powers is like the Better Business Bureau. Companies pay them to promote the feel good/warm fuzzies about them. These studies are nothing but talking points written by the PR/Marking departments of the corporations looking to disseminate pure myth about themselves.
You are making this up and pulling it out of your ass. The most minimal scan of the reference I gave shows you that they conduct actual surveys and report the results. 
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