http://www.dslreports.com/forum/r21201935 en Tue, 15 Dec 2009 06:00:23 EDT Tue, 15 Dec 2009 06:00:23 EDT http://www.dslreports.com/forum/remark,21600585 dwdallam : So now Suddenlink is Policing the internet by throttling large downloads/uploads? How do they know what a legitimate large up or download is? This is crazy!

Can you say Class Action Lawsuit?]]> http://www.dslreports.com/forum/remark,21600585 Thu, 18 Dec 2008 02:07:33 EDT http://www.dslreports.com/forum/remark,21549353 anon : I live in Indiana, and here Suddenlink throttles. I've been trying to stream Netflix movies through my Xbox 360 and after 10 minutes of viewing my download speed drops from 2 Mbps to 300 kbps - rendering the download useless.

Over the past few days I've had it comfirmed by their techs that yes, they do throttle. Some said it was to prevent "overuse" of the system. One person said it was to prevent illegal downloads.

One tech said that the speed will stay low until my download activity has decreased for an hour. I've found that I can just reboot my router and modem, and return to the 2 Mbps speed. Not very practical though when trying to watch a 90 minute movie.]]> http://www.dslreports.com/forum/remark,21549353 Mon, 08 Dec 2008 19:01:21 EDT http://www.dslreports.com/forum/remark,21547360 DJBuzz24 : As for the 3rd Party Company that does their network management, they're called Broadband Support. They do bandwidth management for several (mostly cable) ISP's. A SuddenStink rep once accidentally gave me their # (when he couldn't explain when/how the throttling works), but when I called it I got some 55+yr old engineer that read me the riot act (cussing me for bothering him), answered *NONE* of my questions, and even requested that I use my SuddenStink contact list to notify Upper Management that their customers were calling BBSupport to complain. He said he was "goddamned tired of hearing this stupid bullshit", and that "Suddenlink needs to get their shit together and stop passing the buck". He continued to tell me that SL "pays us to do what they don't know how to do, and when they get complaints they pass the buck to BBSupport instead of dealing with their own f*$king customers". The guy was *pissed*, so I deleted their number as soon as I got off the line. The best part is that the Tyler call center was the only call center that knew of BBSupport's throttling and network management. The Ontario and Georgia call centers had not only never heard of BBSupport, but kept reassuring me that there were no such throttles on the SL network.

They keep their techs in the dark and only allow them to dispatch techs to appease the customer. The customer gets the impression that there's a problem "farther up the chain", and as long as everyone keeps assuring them "they're working on it", the customer hangs on for months before getting fed up and jumping ship. SL also knows what markets they have cornered, and as a result don't bother spending any cash to upgrade or properly manage the network in that area, as they know the customer has no other choice for broadband.]]> http://www.dslreports.com/forum/remark,21547360 Mon, 08 Dec 2008 13:27:50 EDT http://www.dslreports.com/forum/remark,21547307 DJBuzz24 : the guy's name is "FU SuddenShit", and you (mods) decided to remove profanity from his *post*? Jesus, that's idiotic.]]> http://www.dslreports.com/forum/remark,21547307 Mon, 08 Dec 2008 13:20:12 EDT http://www.dslreports.com/forum/remark,21507017 anon : bottle necking would create fluctuating speeds, not the steady immediate changes im having now. There is one max set to 1mbps, and another at 8mbps]]> http://www.dslreports.com/forum/remark,21507017 Mon, 01 Dec 2008 00:11:06 EDT http://www.dslreports.com/forum/remark,21492483 Araiden : More than likely somewhere along the way their is a bottleneck in the system. That would cause your speed to slow down during peak times. You can do a traceroute when your having speed issues and you'll probably see high pings and packet loss on one of your hops. ]]> http://www.dslreports.com/forum/remark,21492483 Thu, 27 Nov 2008 09:59:34 EDT http://www.dslreports.com/forum/remark,21491910 dvyi83 : *im also in humboldt.]]> http://www.dslreports.com/forum/remark,21491910 Thu, 27 Nov 2008 04:33:53 EDT http://www.dslreports.com/forum/remark,21491900 dvyi83 : I have been noticing the exact same throttling for the past month at least. 8mb's all day, until around 9-10p.m. it drops instantly to 7-900 kbps. then back up to max speed and back down. It is never anywhere in the middle.

I called and they said no clue, then i called a week later and they said it was traffic, then i called a week later and they said they have crappy fiber optics. Nothing makes sense other than they are just throttling.]]> http://www.dslreports.com/forum/remark,21491900 Thu, 27 Nov 2008 04:16:40 EDT http://www.dslreports.com/forum/remark,21295270 JustinG : Steve, can you PM me some tips? Mine is still wonky as hell.]]> http://www.dslreports.com/forum/remark,21295270 Mon, 20 Oct 2008 01:46:49 EDT http://www.dslreports.com/forum/remark,21260028 anon : 5.7mbps isn'y 8mbps and just to inform you on my situation i own a net gear range max wirless router model#wnp824n series 2 and its expencive as hell and is top of the line and i still don't got it hooked up, i'm pluged into the brand new modem i bot from SuddenStink and it runs shittier than my old 1 and i had them come out 3 times and check every thing and i got so pissed i moved to get on a different node connection and had a tech come out and replace my brand new under warentee modem with anouther brand new modem and he ran many tests with his equiptment and said i was hooked up very solid the the local office and we ran 30 plaus tests because i made him stay and watch 4 him self and he said it wasn't on my end and everrything he could do he did . [MOD EDIT] Removed text

Swearing and foul language will not get your problem solved]]> http://www.dslreports.com/forum/remark,21260028 Mon, 13 Oct 2008 18:55:11 EDT http://www.dslreports.com/forum/remark,21258751 KD4SSS : You really got me pi**ed off.I'm on sudden link in Ky and it was slower than owl shi*.I paid for top quality speed and wasn't getting it.I ran a few speed tests and was getting roughly 375K.I was ready the chew someones ass.I figured I would bypass my netgear router and check it one last time then get on the phone and raise some hell.Without my router my speed jumped from 375K to 5.7M.I feel much better.If you use a router try it without it.You might get lucky.]]> http://www.dslreports.com/forum/remark,21258751 Mon, 13 Oct 2008 12:08:36 EDT http://www.dslreports.com/forum/remark,21258544 anon : steve ive had 4 techs come out ,shit i even moved to a new house. they deserve to be flamed ,they are stealing my money.and on top of that you noob you live in fortworth texas rite next to the main phyiscal pipeline .no wonder your connection is good ,your next to the main office DUUUUH.all you guys in texas jocking suddenstink need to shut up because you guys are a very lucky exeption to a large and very real problem.i'm not moving to texas just to get my crappy suddenstink internet to run at a speed that isn't dialup ass.why would you defend this company when 90 %of there costomers have ligitament issues,what do you work for them or somthing?]]> http://www.dslreports.com/forum/remark,21258544 Mon, 13 Oct 2008 11:26:30 EDT http://www.dslreports.com/forum/remark,21257837 SteveP75904 : Seems to work great here. Register so I can pm you some ideas other than flaming so maybe we can get something done to fix your issue.


--
A government large enough to provide you with everything, is also large enough to take everything away.]]> http://www.dslreports.com/forum/remark,21257837 Mon, 13 Oct 2008 08:26:13 EDT http://www.dslreports.com/forum/remark,21256424 El Loco : Yeah man I hear ya and am going through/experiencing the same problems in my area aswell. I have the 10megs/768 which I'm paying for but through-out the day, my speeds fluctuate from 10 megs all the way between 1-2 megs speed downloads. This happens everyday all day long. Ever since Suddenlink bought out Cox in my area, it has been nothing but crappy-ass speeds and problems. I was a lot happier and satisfied with Cox and wish Time Warner or some other cable company was in my area. I would be a lot happier with anyone else but Suddenlink!!! But anyways, here are my speed results I'm talkin about I'm going through in my area...


]]> http://www.dslreports.com/forum/remark,21256424 Sun, 12 Oct 2008 20:42:45 EDT http://www.dslreports.com/forum/remark,21254547 anon : it still sucks ass.]]> http://www.dslreports.com/forum/remark,21254547 Sun, 12 Oct 2008 12:11:34 EDT http://www.dslreports.com/forum/remark,21254521 anon : nope sorry dude its still running like GARBAGE. its between 1 to 3 mbps and the is bull stuff , i pay for 8mbps. FIX IT . AND WHO IS THIS NAMLESS 3RD PARTY COMPANY , I WANT A NAME.]]> http://www.dslreports.com/forum/remark,21254521 Sun, 12 Oct 2008 12:06:00 EDT http://www.dslreports.com/forum/remark,21253779 photog5 : thE Situation seems to have been fixed!
(HUMBOLDT COUNTY CA )
THANKYOU -
Try your connection now - its working?!!! ]]> http://www.dslreports.com/forum/remark,21253779 Sun, 12 Oct 2008 05:34:52 EDT http://www.dslreports.com/forum/remark,21249813 anon : i live in Riodell Ca in humboldt and the internet suck ass, its exact ally like you and many others have said. From like 7pm to like 1am the network runns like crap and latley its been degerdated all day long.the tech support would tell me my modem needed replacing so i went in and they had me purchase this generic Ambit made in china piece of crud that runs worse then my old 1 and then i had a tech sent out and he replaced all the lines and the problem was still there.i got so pissed off that i moved to anouther house on the block and called the techs to come out and test every thing.I even monitered everything he did to make sure the tech wasn't a bumb dumb.he even hooked up a electronic device that moniters connectivaty with the office network and he told me my connection reads solid.so then i told him to watch me run some connection tests, i used speakeasy like 10 times and i did the same with speedtest.net and fronteir net {excuse my spelling} and they all showed my bandwidth bouncing like a pinyata form like 762kbps download to like 4mbps and then 6mbps then 1mbps.it was totally bullsh-- and the tech was at a loss 4 words and couldn't explain it.they even know it wasn't my modem and yet i was basicly instructed to replace my modem by there tech support line and the onsite tech established that it wasn't any of my equiptment and i alwready knew this ,i even moved to prove them rong because i knew it wasn't localized to me .i think its rediculas that every one in the area of my county should automaticly have discounted bills but hell no,they expect us to pay 60 dollars a month for internet shitter than dial up.and to the whining tech operater on these forums you choose to work 4 crooks , your a employee of suddenlink and a payed repersenative so don't act like your not a part of the company trying to pass off any responsibility because if you know that the company heads are just being greedy and are only conserned with profit mabe you need to remind them that selling people advertised bandwidth that they don't even have. Buy more bandwidth and stop routing us all over BFE . i bot my internet to play online on my ps3 and this is totally ridiculas for how much they charge this is out rite theaft.back in the day if the cable went out in a given area the cable company would automaticly credit your bill to compinsate you for the loss of service,suddenlink wants to keep your cash weather or not you got what you've payed for , they bank on the fact that most people might of been at work and didn't know it was out or the fact that most people won't sit through 30min of BS just to get the the company to credit your bill when those lazy guys rake in thousands on things like this.its rong to have a service running messed up for longer than 2 and a half months and yet still expect me to pay 60$ for crappy internet worse than highspeed dial up. i pay over 150$ in total monthly services and this is most unprofetional, i want back my good old reliable cox communications because when i had them it was never like this .fix it or i'll drop the service and report you crooks to the BBB and the FCC . I know this can't be legal , its false advertising plain and simple.suddenlink wants customers money and yet doesn't maintain there network to warrent the heafty price tag.were i live there is on other options other than sbc dsl so suddenlink pretty much owns the monopaly here. all i want is for my service to run at the speed i and all the other people in the area are paying for.]]> http://www.dslreports.com/forum/remark,21249813 Sat, 11 Oct 2008 03:11:51 EDT http://www.dslreports.com/forum/remark,21214318 Araiden : Steve is correct the noc is located in tyler tx not the hq :). ]]> http://www.dslreports.com/forum/remark,21214318 Sat, 04 Oct 2008 09:07:40 EDT http://www.dslreports.com/forum/remark,21213596 SteveP75904 : Kinda like all that "respect" you gave suddenlink in your ISP review? HQ is not in texas by the way]]> http://www.dslreports.com/forum/remark,21213596 Sat, 04 Oct 2008 00:39:40 EDT http://www.dslreports.com/forum/remark,21208218 photog5 : Every evening Suddenlink chokes - try your speed test at 7pm - then 1 am - see any differance - suddenlink has oversold what its network is capable of plain and simple -



Here in Humboldt County California they just ignore us hopefully they give your community a little more respect -

you could go and run tests at visual traceroute. or tools here at dslreports.com and see where suddenlink may be letting you down.. they have a decient signal here localy but then when it gets to corperate headquarters in TX - THATS where they throw you in a pipe thats not capabable of handling that heavy traffic - they need new equiptment and they need most of all to BUY more bandwith on the main backbones in other words start using thier profits for improving services instead of advertising what terrific speeds they "can" give you thier valued customer... ]]> http://www.dslreports.com/forum/remark,21208218 Fri, 03 Oct 2008 00:02:34 EDT http://www.dslreports.com/forum/remark,21208119 Synon29 : Downstream levels, upstream levels snr is also good. If you have any errors in the error logs those can also be helpful.]]> http://www.dslreports.com/forum/remark,21208119 Thu, 02 Oct 2008 23:45:38 EDT http://www.dslreports.com/forum/remark,21202440 JustinG : Well, I scheduled another appointment for Friday, however now it seems to be working better(not 100% but better).

This is what's odd though, for the past 2 weeks I could not get over 1mb at all, in fact in speed tests it would sit at a solid 1mb, no bursting at all. Today since the tech came out its gone from steady 8mb, to steady 1mb, to now being at about 4 mb with bursts from 5-7. While I got spoiled to 8mb consistent, this is very livable.

If I catch it doing the consistent 1mb again I'll grab signals, any specific ones I should get? Signal to noise? Power level?]]> http://www.dslreports.com/forum/remark,21202440 Thu, 02 Oct 2008 06:10:47 EDT http://www.dslreports.com/forum/remark,21202428 daveinpoway : When the speeds are slow, what are the modem's signal levels? Improper levels can ruin your speeds.]]> http://www.dslreports.com/forum/remark,21202428 Thu, 02 Oct 2008 05:59:27 EDT http://www.dslreports.com/forum/remark,21202409 anon : Argue with the techs and support staff for a month until they transfer your issue to a higher power who will micro manage your account and unthrottle your service. That's how suddenlink does business.]]> http://www.dslreports.com/forum/remark,21202409 Thu, 02 Oct 2008 05:40:34 EDT http://www.dslreports.com/forum/remark,21201958 JustinG : Let me add that I live in the College Station market, have had service for about 2 and a half years with no problem.

I use speedtest.net and speakeasy to run tests and this is across the board at all times of days. No bursting really, just sits at about a steady 768kb speed.]]> http://www.dslreports.com/forum/remark,21201958 Thu, 02 Oct 2008 00:38:43 EDT http://www.dslreports.com/forum/remark,21201935 anon : The past few weeks I noticed I've gone from getting a consistent 8mb connection to about 768kb. I finally called and they sent a tech out. I spoke with 2 techs, both who said there was no throttling occurring.

The tech came out and he hooked up his laptop and got the same speed. He said the dBs were off, went outside and adjusted some stuff, came back and said they were solid. He tried his laptop again, same issue.

He then tried his test modem and it wouldn't train, so he tried another, wouldn't train. He called his dispatch, had them check out his modem, they saw nothing wrong with it. So he told them to put my modem back on, and tried it, suddenly it's working fine.

Everything is peachy, until about 5-6 hours later. I'm back to consistently getting these horrible speeds. In those 6 hours, I did some normal browsing, but not much, and download about 500megs.

Anyone have any thoughts on what might be causing this?]]> http://www.dslreports.com/forum/remark,21201935 Thu, 02 Oct 2008 00:30:27 EDT