jaw2012
join:2008-08-01
019405
| Verizon Suggestion Box
Everyone, I implore you to give Verizon's TECH SUPPORT a call (1888-553-1555) and let them know the things that need improvement and the things that they are CURRENTLY doing well. I just called them today and spent an hour on the phone with a really cool support dude.
Now he told me he had a personal friend in the development department and he would personally deliver my suggestions so that they would be in the right hands. The guy also had FIos himself so he pretty much liked all my suggestions so I'm pretty sure he wasn't just bs'n me.
Here were my suggestions:
A 16:9 Guide
A sleep/wake up feature
A reminder system for the DVR STB's
Larger HD or enable external HD
More detailed guide data
Remove the info window after pressing replay (i always miss the replay due to the info window being up too long)
What are your suggestions to make Fios EVEN BETTER?
The only way were going to get our suggestions implemented is to put the pressure on Verizon! Please call and let them know your ideas and suggestions to make Fios better! |
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kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD
 ·ViaTalk
 ·Verizon FIOS
edit:
October 2nd, @01:20PM
| How about:
native resolution output mode (though this might be a hardware level issue) so I don't have to manually switch the output between 1080i and 720p depending on the channel I watch. The scaling seems to be alright, but the deinterlacing in the Motorola box sucks. My Samsung LCD does a much better job for both.
more accurate guide date or a subscription option for a better guide service like TiVo (sorta like Comcast). My FIOS is getting hooked up tomorrow, but from many accounts on here, the guide data reliability also sucks. |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY
·Verizon FIOS
| reply to jaw2012
Well you just wasted an hour of your life. And Tied up a support line for an hour.
I can assure you that all suggetstions are brought up to the REAL people who make the decisions.
Please post your ideas but calling in will NOT get it to the correct people.
16:9 would require extra RAM space for the dual formatting.
Sleep/Wake don't know
Reminder : has been brought up and denied
Larger HD; No plan yet. ROI issues
Guide data: Brought up,Requires more ram space
INfo widow. Hit exit
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I'm not as good as I once was
but I'm as good once
as i ever was. |
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pgeiger
join:2004-08-24
Shrewsbury, NJ | Larger HD; No plan yet. ROI issues
While this sits in ROI red tape h*ll, activate the ESATA port so we can add a HD while we wait. |
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keyboards
join:2001-02-14
Doylestown, PA
·Verizon FIOS
 ·Comcast
| said by pgeiger  :While this sits in ROI red tape h*ll, activate the ESATA port so we can add a HD while we wait. Assumes you have a 7216 DVR. 6416 doesn't have E-Sata and I'm sure Verizon and Moto could not meet the demand for all the requests for the newer DVR (witness the shortage of boxes earlier this year). Not disagreeing (or hoping), but not holding my breath either.
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REMEMBER: Stupidity should be painful !! |
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kes601
join:2007-04-14
Virginia Beach, VA | My 6416 has an e-sata port. I think the earlier versions had them and then the later versions had them removed. |
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pgeiger
join:2004-08-24
Shrewsbury, NJ
| reply to keyboards
said by keyboards :said by pgeiger :While this sits in ROI red tape h*ll, activate the ESATA port so we can add a HD while we wait. ...I'm sure Verizon and Moto could not meet the demand for all the requests for the newer DVR (... How about we find out. Let the early adapters request them, then they can gauge demand for more. At least Verizon should get going and do something - it's so backward to have such a small drive with a cutting edge service touting so many HD channels, and not at least making the port active so people interested could do something about it on their own. |
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bumpyone
join:2008-05-14
Chantilly, VA | reply to kes601
Ditto here. My 6416s have eSATA ports as well. Assuming the rest of the innards could support it all it needs is the software update to activate/manage it? |
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bt06437
join:2001-12-03
Carrollton, TX
·Verizon FIOS
| reply to jaw2012
How about a button, when pressed adds the channel being watched to the current Favorites list. Or If that channel is already in the listing, removes it from the listing.
Attemping to add a channel with a higher number (ex:879) means one has to button press starting at the bottom of the list to toggle up to 879. If we could direct enter a number, like a hotkey, that would help. |
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joe01880
join:2007-10-26
Wakefield, MA
·Verizon FIOS
edit:
October 2nd, @04:36PM
| reply to jaw2012
said by jaw2012
Here were my suggestions:
A sleep/wake up feature
Doesnt your TV have a sleep/wakeup feature?
Even my 37in HD monitor and cheapy 13in TV/VRC combo has a sleep/wakeup feature!
As for the rest of your suggestions in reading this forum it seems most if of your suggestion are addressed in the 1.6 update thats coming..someday!
With all the problems bugs and delays that Verizon has along with the stuff they are beta testing now (on us all) i would not look for the ESATA port and external hard drives for a while . |
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rocky01
Premium
join:2002-04-24
NE | reply to jaw2012
Larger Hard Drive, External Hard Drive support is the ONLY one that matters!!! |
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pgeiger
join:2004-08-24
Shrewsbury, NJ
| reply to joe01880
said by joe01880 :said by jaw2012
Here were my suggestions:
A sleep/wake up feature
Doesnt your TV have a sleep/wakeup feature? With all the problems bugs and delays that Verizon has along with the stuff they are beta testing now (on us all) i would not look for the ESATA port and external hard drives for a while . I just don't see why one should effect the other |
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joe01880
join:2007-10-26
Wakefield, MA | knowing Verizon using the ESATA port is not goiong to be free nor will the software they develop for it i.e Media Manager/Multiroom DVR and some think their billing (myself included) is messed up now?????? Wait until there is addional hardware. |
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joe01880
join:2007-10-26
Wakefield, MA
·Verizon FIOS
edit:
October 5th, @02:45PM
| reply to jaw2012
My suggestions would be;
1) Fire the company that takes care of the guide and get a better one.
2) More HD channels..more is better in HD
3) An Ala'Cart HD ONLY package so those of us who do not want the SD channels do not have to pay for them.
4) The pc to TV streaming thats on its way, please make sure it works before you start telling everyone and our brother how great it is. i.e update 1.6
5) For God sake PLEASE get a grip on your billing department, my dog could do as good a job!! |
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pgeiger
join:2004-08-24
Shrewsbury, NJ
| reply to joe01880
said by joe01880 :knowing Verizon using the ESATA port is not goiong to be free nor will the software they develop for it i.e Media Manager/Multiroom DVR and some think their billing (myself included) is messed up now?????? Wait until there is addional hardware. The additional hardware would be bought by the customer, not provided by Verizon. We don't need sw developed; just activate the port. Cable companies have done it. Directv has done it. Verizon is WOEFULLY BEHIND on this. |
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joe01880
join:2007-10-26
Wakefield, MA
·Verizon FIOS
edit:
October 2nd, @04:55PM
| said by pgeiger :said by joe01880 :knowing Verizon using the ESATA port is not goiong to be free nor will the software they develop for it i.e Media Manager/Multiroom DVR and some think their billing (myself included) is messed up now?????? Wait until there is addional hardware. The additional hardware would be bought by the customer, not provided by Verizon. We don't need sw developed; just activate the port. Cable companies have done it. Directv has done it. Verizon is WOEFULLY BEHIND on this. NO, in your version the Hardware would be bought by the customer. Its Verizons system and they do not have to let you expand your Rented DVR's capacity unless they want to on their terms., and without a charge...i dont think so..not Verizon.
Without software what tells the Motorola box to partitian the new external hard drive for DVR storage or to even send the data there? I do not know about these things, does a peice of new hardware automaticly know its job with out programing? |
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JTBurn
join:2003-11-08
Ellicott City, MD | reply to pgeiger
How about a way to dim the LED so it doesn't shine like a beacon at night? |
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keyboards
join:2001-02-14
Doylestown, PA
·Verizon FIOS
·Comcast
| reply to kes601
said by kes601 :My 6416 has an e-sata port. I think the earlier versions had them and then the later versions had them removed. Congrats - mine has Ethernet, USB, and 2 firewire (IEEE-1394) ports on the back (QIP6416-2 about 1 1/2 years old). So, without new hardware I'm screwed (as usual) even if they enable an E-SATA port.
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REMEMBER: Stupidity should be painful !! |
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joe01880
join:2007-10-26
Wakefield, MA
·Verizon FIOS
edit:
October 2nd, @05:26PM
| reply to kyler13
said by kyler13 :How about: so I don't have to manually switch the output between 1080i and 720p depending on the channel I watch. Why do you have to now?
If you set the HD STB or DVR to 1080i then you will get the max resolution from the broadcast source through Verizon. Your HDTV will upconvert that signal to its native resolution 1080i, or 1080p on its own.
An example, 480i broadcast from lets say channel 4 is passed through the STB to your TV then upconverted to the native resolution of your HDTV, ie, 720p 1080i or 1080p.
a signal from a HiDef channel, lets say HDNet is broadcast at 1080i through the STB to your HDTV which upconverts it to the native resolution of your HDTV.
You did not have to change any settings switching from channel 4 to HDNet
The STB is still set to 16:9 and 1080i. Am i off base?
I confuse easiely  |
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keyboards
join:2001-02-14
Doylestown, PA
·Verizon FIOS
·Comcast
| said by joe01880 :The STB is still set to 16:9 and 1080i. Am i off base? I confuse easiely Yes and no. The original request was for native pass-thru. Disney stations (ABC, ESPNs), for example,broadcast in 720p. If one leaves the STB set to 1080i then the STB and not my TV upconverts it to 1080i. Now the TV has to do another conversion to the native resolution (1080p for most larger flat panels, 720p or some oddball resolution for smaller panels). The same may be true for 480i is you have the override set to off as opposed to selecting 480i or 480p
I'm not debating the merits of which does a better conversion, just trying to clarify my perception of the reason for the original request.
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REMEMBER: Stupidity should be painful !! |
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