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 viofamPremium
join:2001-07-17
Clarksville, TN | "What we've got here is...failure to communicate." Last year, we were told it was coming.
Soon after that, we were told it would be available in our neighborhood in August 2008.
July 2008, we learn the utility's telecom manager has "resigned".
In August 2008, the nice person who happened to answer the phone at CDE said that was not really the case and to phone back in about a month.
Mid-September 2008, a sign goes up in a neighbor's lawn advertising that he has it. The nice person who happened to answer the phone says she thinks I must be mistaken, check the house number and phone back. I phone back with the house number and am told that it is available.
I explain that I have underground utilities, so direct burial will be be necessary. She says she'll have to talk to "Madison Street" about that. Apparently, "Madison Street" confirmed that underground is OK, so I said "GO!"
Uncounted phone conversations follow -- it seems that after having been a CDE customer at the same location for over 20 years, they now need my social security number.
Finally, I'm given an appointment for the actual installation sometime after noon Saturday 04 Oct 2008.
Yesterday, Friday 03 Oct 2008 I arrive at home to find a spool of cable and loose white shrink-wrap near the service pole, a large gray box utility with black flex conduit running to the power meter and the fiber laying slack on top of the ground all the way across the back yard. I assume the crew from CDE's subcontractor, Atlantic had just started early without phoning me and would finish up at the scheduled appointment time.
Today, Saturday, 04 Oct 2008 two very nice gentlemen arrive shortly after noon and explain they work for another subcontractor and have a work order to run one (1) CAT-5 cable from the "Worldwide Packets" socket inside the large gray utility box to my computer. Seeing the slack fiber running across the back yard, they phone their superior who apologises to them for sending them out without explaining any details about the install. The told me they could either drape the CAT-5 exposed across my carport and around the roof eave or just leave without doing the installation. I thanked them and they left.
"What we've got here is...failure to communicate." | |
viofamPremium
join:2001-07-17
Clarksville, TN
1 edit | Saturday 04 Oct 2008 sometime in the afternoon, someone took the spool of fiber and shrink wrap without letting us know they were here.
Sunday 05 Oct 2008, I slacked a cat5e inside and immediaitely got online. I ran a "whois" search, found an e-mail address and asked a few tecnical questions.
Today, Monday 06 Oct 2008, I got a phone call from a tech in reply to the e-mail I sent yesterday. He was helpful but could not explain why I can 'see' my neighbors' computers when they are online.
The fiber is still slacked across the back yard. | |
viofamPremium
join:2001-07-17
Clarksville, TN | reply to viofam
They buried the cable and the service is good.
Then on 20 Nov 2008, the local paper reports:
"...it appears the Clarksville Department of Electricity's plan to provide telecommunications services over a new fiber-optic network needs a bailout..." | |
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