excaliber
join:2007-04-18
Laval, QC
 ·TekSavvy Solutions..
| Interesting Bell Telemarketing call for Rocky
I transferred my home phone service to Teksavvy when they first started offering it.
I got an interesting Bell telemarketing call today. Caller ID said: Atelka-Bell Canada.
Identified themselves as calling on behalf of Bell Phone and they wanted to speak to Mr. Teksavvy. Knowing what was coming I said that that was me . They then told me that it was a courtesy call to thank me for using them for Home Phone and to make sure I was happy with the service and if there was anything else they can do for me!!!
I, of course, informed them that Teksavvy is actually my home phone service provider and would never get anything from Bell.
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But the problem with this call is that if I did not know how screwed up Bell is managing their records and did not already know how legit and reliable Teksavvy is , it could make me think that Teksavvy is doing some sort of scam or is not legit in some way...
unless, of course, that is the whole purpose of this call (takes tin foil hat out)...
Rocky you may want to give them sh*t for these sort of tactics. In my opinion it undermines your service (and this is a customer speaking). Just think what someone who doesn't read these forums every day and really,really does not trust Bell's tactics would be thinking.
Don't you have some sort of clause in your contract with Bell prohibiting them from doing these things?
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Ironically, I've used Geist's opt-out service (to opt out for Bell) and I've joined the Do Not Call list, which is managed by Bell 
hmmm,
1.the Do Not Call list does not apply to companies you have a business relationship with.
2.Bell manages the Do Not Call list.
3.When you sign up to the list doesn't that create a business relationship with Bell, allowing them to call you for telemarketing purposes knowing no one else will call you? (I know they have 30 days to comply)
Maybe that's why they decided to manage the list, when no other company wanted to do it. I never received this sort of call from Bell until the same week I joined the Do Not Call list(put's tin foil hat on tighter). |
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good catch
@videotron.ca
| You are the second person to mention this (slight differences but the same more or less).
I am starting to believe this part you said:
"3.When you sign up to the list doesn't that create a business relationship with Bell, allowing them to call you for telemarketing purposes knowing no one else will call you? (I know they have 30 days to comply)"
In other words, call these people opting out of bell before the 31 day compliance dead-line.
No tin foilf hat, but it just seems odd that this is the second one I see in less than a week from someone who signed up fo the do-not call and/or the opt out site).
Any more get these after gettin on either do not call list? |
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Rastan
join:2007-04-25
Canada
·TekSavvy Solutions..
 ·VBUZZER
·Bell Sympatico
| reply to excaliber
Regarding the Do Not Call list, I think that companies that you've dealt with in the past can continue to call you for 18 months even if you register your number.
It seems that the person who called you messed up, or the script they're using is messed up and they asked for your new provider's name instead of your name. But it's strange that they made it seem that you're still with Bell. |
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drjp81
join:2006-01-09
Longueuil, QC
·TekSavvy Solutions..
| reply to excaliber
I don't want to derail your thread, but about the "exceptions" to the do not call list. Each time an "exception" calls you up, you may tell them not to call you again (business relationship in the past, or not) and they must add you to an internal "do not call list".
If they do not comply, they are open to the same sanctions as those on the "national list".
HTH
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Cheers! |
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excaliber
join:2007-04-18
Laval, QC
·TekSavvy Solutions..
| reply to Rastan
Re: Interesting Bell Telemarketing call for Rocky
said by Rastan  :It seems that the person who called you messed up, or the script they're using is messed up and they asked for your new provider's name instead of your name. But it's strange that they made it seem that you're still with Bell. Nope. They were not trying to get me to switch providers, they were trying to upsell me on my "Bell" home phone service i.e. the system said I was a Bell home phone customer. |
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excaliber
join:2007-04-18
Laval, QC
·TekSavvy Solutions..
| reply to drjp81
said by drjp81 : Each time an "exception" calls you up, you may tell them not to call you again (business relationship in the past, or not) and they must add you to an internal "do not call list". Yup, I know. The way Bell can get around that is that they contract out to various telemarketing firms so each one has it's own do not call list. |
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boggle
| I don't know if it is even legal, not that they care, but I get a lot of telemarketing calls which are pre-recorded spiels, and which rattle on even if I do not pick the phone up.
You can't even tell them not to call because the spiel asks you to press the '1' key, connecting you to who knows where, if you want to receive the free vacation, or the low-interest loan or whatever it is. |
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drjp81
join:2006-01-09
Longueuil, QC
·TekSavvy Solutions..
edit:
October 5th, @04:04PM
| If memory serves, *57 Logs the last caller for legal tracebacks. Only the authorities may access the number thus logged.
Of course belle will milk you 5$ per each trace.
»www.bell.ca/support/PrsCSrvPns_S···_Content
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Cheers! |
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umm no
@videotron.ca
| said by drjp81 :1)If memory serves, *57 Logs the last caller for legal tracebacks. 2) Only the authorities may access the number thus logged. Of course belle will milk you 5$ per each trace. As someone who went through something who had to get the police involved, there is no charge.
What ever traceback feature Bell has and charges for is separate from legal issues. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | reply to excaliber
One word... Oish!  |
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TSI Andre
Bilingual Senior Phone Specialist
Premium
join:2008-06-03
| reply to excaliber
Hey Excaliber,
It would seem that Bell might have a dialer that calls their "clients" after a certain period of time after switching to the Bell Network. This dialer might populate numbers regardless of the actual provider, TSI in this case.
I will be contacting Bell today to find out why "our" end users are receiving calls from Bell directly.
1) This call should be placed to TSI as we are their client.
2) I really don't think we want the calls if they ended up coming to us.
I'll keep you posted once I receive a reply.
Regards,
Andre
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TSI Andre - TekSavvy Solutions Inc.
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum ) |
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Gnaraktol
join:2008-03-18
Gatineau, QC
·TekSavvy Solutions..
| Hey,
When i switched from Bell to TSI for phone, I had a similar situation, I was the one calling in this case to make sure they stop billing me and to know my final bill balance... it was a call about a few days after the transfer from Bell to TSI...
They said that the accountholder changed name and it's a business line now, so I said it might appear as Teksavvy - the company I'm dealing with now, they then told me the info I wanted to know, the amount billed for last "owner" and amount owing.... I found it weird, but I understood after he said that it's no longer in my name...
The thing is, they should really keep you guys separate, as business accounts, and not accessible by anyone other than TSI...
maybe something in the accounting details, like automatically add to "do not call/opt out list of their own" and contact details specifying that if anything is required that they contact TSI...
maybe it's already in place just some orders don't get updated with the proper contact details due to "human" error either... who knows, but this sure can cause headaches, hehe! |
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excaliber
join:2007-04-18
Laval, QC
·TekSavvy Solutions..
| reply to TSI Andre
Re: Interesting Bell Telemarketing call for Rocky
said by TSI Andre :It would seem that Bell might have a dialer that calls their "clients" after a certain period of time after switching to the Bell Network. This dialer might populate numbers regardless of the actual provider, TSI in this case. I just got called again. Bell asking for Mr. Tek Savvy and if I was happy with my Bell Home Phone service. It was a really hard sell tactic this time too. I told her that I don't have Bell for home service and that Teksavvy is my reseller and she either did not know what that meant or ignored it as she went into her spiel anyways. She said she just wanted to make sure I was happy with the Bell Home Service and inform me that since I don't have them for Internet that they have new offers now with no contract needed. I was saying "not interested in any changes " the whole time.
At the end of the call she said thank you for using Bell and that she has not made any changes to my account.
If I had asked mistakenly for any new services to my phone line would they have picked my line or would I still stay a Teksavvy customer?
While these calls won't affect an informed customer, you will lose customers that are less informed. You might lose them for phone, for internet or both...
It also affects your branding as it keeps reminding customers that you are reselling Bell services... |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC | reply to excaliber
You could have made it clearer: "I'm sorry, you're confused, I'm NOT a Bell customer." and then if she continues, say, "Look, I don't have an account with Bell. I'm hanging up now." |
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excaliber
join:2007-04-18
Laval, QC | I've expressly said : "I'm NOT a Bell customer" twice now. |
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lol at Bell
@videotron.ca | reply to excaliber
hehe Mr. Tek Savvy
that's funny. |
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