kelmckinley
@sbcglobal.net
| I too have had horrendous issues with Att U-Verse. I signed up thinking i got an awesome deal for the money and the channel line up was great and the features it came with. I took 3 weeks to get a tech out to install the package ( phone,cable, internet), they called the day before and said they couldn't do the phones yet. Fine, they installed everything else and told me to call in 2 days to schedule the phones. I did and it was scheduled, I also upgraded my channels and added another box. I received a call about a week later I had to reschedule, fine, Then got another call about rescheduling, I was pissed, so finally 6 weeks after I originally signed up to get the service to begin with they came out and installed the phone. It didn't work properly (only making calls out worked) so they said it had something to do with porting the # over and it would take 7-10 days to finish. A week passed and a new tech came out and said something was wrong and they had to reset the order which meant my phone didn't work anymore at all and it would take another 7-10 days to work. Finally on the 10th day I called to get answers, was on the phone 1 hr and 43 mins according to my cell phone, just to be told it would be another 3 weeks before my phone would be working. I said no way, this is unacceptable. They tried to "get it bumped up" with no success and offered me $40 off for the next 6 months. I said no way, cancel it. In summary ATT U-Verse has a potentially good product when it works well, however, they are not equipped to handle the demand of this product nor the customer service involved. Wait times are terrible and they aren't even open on sundays. My fear was something would go wrong and they would take a long time to fix it. Save your headaches, don't get it! |
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