urkelOs
join:2008-03-02
| BBU battery dead
Yesterday my BBU started beeping, and the "replace battery" indicator light was red. It was installed almost exactly two years ago. Does this seem like a normal lifetime for the battery? Two years seems pretty short to me, and it's not like my house experiences frequent power outages. Most of my APC UPS units are much older and have not required new batteries, although I got one dud that lasted less than two years.
Do I need to get a VZ tech to come out to replace the battery? Will there be a truck roll charge? If so, I'm going to try to get the tech to replace my 611 ONT with a newer one, and also swap my TiVo HD's S-Cards for an M-Card. May as well get as much mileage as possible for that $80. |
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joe01880
join:2007-10-26
Wakefield, MA | Call Verizon and ask them. |
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seaquake
Premium,MVM
join:2001-03-23
Millersville, MD
clubs:   | reply to urkelOs
Replacement of the battery of the BBU is the responsibility of the homeowner. Not sure if VZ would replace it if you have their home wiring monthly service charge...Guardian, I think it's called. |
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urkelOs
join:2008-03-02
| reply to joe01880
said by joe01880  :Call Verizon and ask them. Thanks. Do you have any specific advice on, or firsthand experience with, BBU battery replacement issues? |
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pixed
Premium
join:2008-05-19
Burke, VA | when they installed mine in April i asked the tech what the warranty was. He told me one year. It's a standard burglar alarm battery probably available at Home Depot. |
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moranspot
Premium
join:2007-03-11
Hightstown, NJ | reply to urkelOs
no truck roll needed go to radio shack they have replacements there |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY
 ·Verizon FIOS
| reply to urkelOs
Here ya go.
»www.batterymart.com/p-12v-7ah-se···-f2.html
One of many sites that have it.
--
I'm not as good as I once was
but I'm as good once
as i ever was. |
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airdale123
join:2008-01-27
Keller, TX | reply to urkelOs
Per Verizon, customers that are on "Bundled" packages get to have Backup Batteries replaced free of charge. |
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aaronwt
Premium
join:2004-11-07
Woodbridge, VA
·Verizon FIOS
 ·Comcast
 ·Verizon Online DSL
| said by airdale123 :Per Verizon, customers that are on "Bundled" packages get to have Backup Batteries replaced free of charge. For only $17 I'd rather purchase and install a battery myself then have to worry about waiting around for a technician to show up to do it.. |
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urkelOs
join:2008-03-02
| reply to PoloDude
Wow, thanks for the responses all. One thing that's clear is that VZ's anointed battery supplier (Waca) is especially expensive. Shocked, I tell ya.
PoloDude, the battery you linked to is pretty cheap. Do you know if the terminals are the right size? Batteries Plus sells a 12V 7.5 Ah BBU battery replacement with ".187" terminals for $33 not including S&H. I don't know what units are associated with that number, so I can't compare to the one you mentioned from Battery Mart. |
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MrFix3
join:2007-05-02
Eastchester, NY | The F2 terminal is the one you're looking for. We carry this battery in our hardware store, retail it for $29.99. Expect to pay about $30 if a store has it in stock for you as they've also got to pay shipping from the battery wholesaler. |
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vzfiostech
join:2007-08-30
Newark, DE | reply to urkelOs
originally the battery replacement was billable to the customer however Verizon warranty it and will replace it free. call em up and talk to a rep to get a tech out. |
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mikes781
join:2006-12-13
Haddonfield, NJ | reply to urkelOs
My battery started doing the same thing this weekend and it has been almost two year since it was installed. I posted a message on the Verizon Direct board and am just waiting to here back. |
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RSM
@mustangtampa.com | How do you silence the battery alarm permanently. You only need the battery backup if you have a verizon phone. |
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fnnews
join:2003-04-29
Chino Hills, CA
| reply to urkelOs
Check VZ link:
»business.verizon.net/Help/FiOS/D···e=c15168
According to the link information, you can call the Verizon Fiber Solutions Center at 888-553-1555 |
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techygeek
join:2008-04-30
·Verizon FIOS
·Optimum Online
edit:
October 8th, @01:11AM
| reply to RSM
said by RSM :
How do you silence the battery alarm permanently. You only need the battery backup if you have a verizon phone.
excuse me if im wrong, pretty sure about this but you need the battery for FIOS during a power outage. If not, your ONT will not get power and you will lose anything that works off your FIOS service. As long as your phone service does not require FIOS, your fine. |
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john97
Over The Hills And Far Away
join:2000-11-14
Southampton, PA
·Verizon FIOS
| All the backup battery does is provide about 15 minutes of phone service in the event of a power outage. It does not keep the ONT online for internet/TV functionality.
--
So put me on a highway, and show me a sign.
And take it to the limit one more time... |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY
·Verizon FIOS
| said by john97 :All the backup battery does is provide about 15 minutes of phone service in the event of a power outage. It does not keep the ONT online for internet/TV functionality. Wrong. The BBU keeps the dailtone up for up to 8hrs. once the battery gets to a low charge it then shuts off. it saves a reserve charge. IF you press the "Battery emergency use" button it will fire back up for up to about an hour.
THe BBU does keep the data/vid service on for about 15mns. Other members here have tested this.
--
I'm not as good as I once was
but I'm as good once
as i ever was. |
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scoper
@qwest.net | reply to RSM
Just open up the case, disconnect the battery and reconnect. It will shut up for another year or so. |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY
·Verizon FIOS
| said by scoper :
Just open up the case, disconnect the battery and reconnect. It will shut up for another year or so.
NO.
That does not keep the battery alarm from beeping. The only way to silence the battery is to hit the "Alarm Silence" button. The other way would be to crack the case and disable it. I highly reccomend against doing that. The battery will keep the data up for a short time on power failure. If you plug the router into a BBU along with your PC or if you have a laptop you will not loose service during a short power looses
--
I'm not as good as I once was
but I'm as good once
as i ever was. |
|
