BruceN
Hi
join:2006-11-17
Roswell, GA
 ·Future Nine Corpor..
 ·AT&T U-Verse
 ·Comcast
| N2N program
Not sure the customer understands the calling plan. A Next 2 Nothing account is a pay as you go and USA calls are 1.9 cents a minute.
I contacted the customer, hope the minor billing issue he had is solved to his satisfaction.
Bruce Nicklin VoiceStick |
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trafael1
join:2002-11-30
White Plains, NY
·VoiceStick
·Verizon FIOS
·BroadVoice
·Optimum Online
2 edits | Voicestick charged higher rates on 2 separate accounts that 2 of my family members have (almost doubling the cost of calls). There is something screwy in their billing. Unfortunately the way the bills are sent it is almost impossible to catch this unless you manually add up all charges and see that it doesn't match the actual billing.
A refund was issued. I am not sure however how long this issue was going on for and I have no way to check.
Company promised to look into this error and fix it. Will keep an eye on it. |
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