http://www.dslreports.com/forum/r21220304 en Mon, 30 Nov 2009 13:45:37 EDT Mon, 30 Nov 2009 13:45:37 EDT http://www.dslreports.com/forum/remark,21222584 trafael1 : Voicestick charged higher rates on 2 separate accounts that 2 of my family members have (almost doubling the cost of calls). There is something screwy in their billing. Unfortunately the way the bills are sent it is almost impossible to catch this unless you manually add up all charges and see that it doesn't match the actual billing.

A refund was issued. I am not sure however how long this issue was going on for and I have no way to check.

Company promised to look into this error and fix it. Will keep an eye on it.]]> http://www.dslreports.com/forum/remark,21222584 Mon, 06 Oct 2008 11:28:49 EDT http://www.dslreports.com/forum/remark,21220304 BruceN : Not sure the customer understands the calling plan. A Next 2 Nothing account is a pay as you go and USA calls are 1.9 cents a minute.

I contacted the customer, hope the minor billing issue he had is solved to his satisfaction.

Bruce Nicklin VoiceStick]]> http://www.dslreports.com/forum/remark,21220304 Sun, 05 Oct 2008 20:52:11 EDT