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Forums » Selected ISP Support » DSL Extreme » Changing phone number nightmare!
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« Missing all email prior to 9/13/2008  
AuthorAll Replies


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA

reply to upset customer
Re: Changing phone number nightmare!

Hi Ernesto,

I would like to first sincerely apologize for the inconvenience. Although a change in your phone service including phone number can require a disconnect and reconnect which can cause up to approximately 10 days of downtime, it sounds like the process did not flow smoothly for you. I appreciate you sending over the order number. I have reviewed your account and escalated it to our orders team. They will review in the morning and work to get your service restored as soon as possible. I will also internally review what occurred to help insure it doesn't happen in the future. Someone will follow up with you tomorrow with an update.

Thanks for your patience.
--
George
General Manager
DSL Extreme
Will work for reviews.
to forum · permalink · · 2008-10-06 01:23:07 · Reply to this
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Forums » Selected ISP Support » DSL Extreme« Missing all email prior to 9/13/2008  

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