 dslx_gmPremium,VIP
join:2002-12-26
Winnetka, CA
kudos:15 | reply to upset customer
Re: Changing phone number nightmare! Hi Ernesto,
I would like to first sincerely apologize for the inconvenience. Although a change in your phone service including phone number can require a disconnect and reconnect which can cause up to approximately 10 days of downtime, it sounds like the process did not flow smoothly for you. I appreciate you sending over the order number. I have reviewed your account and escalated it to our orders team. They will review in the morning and work to get your service restored as soon as possible. I will also internally review what occurred to help insure it doesn't happen in the future. Someone will follow up with you tomorrow with an update.
Thanks for your patience.
--
George
General Manager
DSL Extreme
Will work for reviews.  |
