HP and Windows update - dslreports.com

Author	All Replies
kracksmith join:2004-07-14 Fullerton, CA	HP and Windows update I've just purchased 5 new HP machine and none of them can get updates when i goto www.microsoft.com i go to custom and they download but can't install Why??
	to forum · permalink · · 2008-10-06 14:24:56 ·
mrbig @myproxy.ca	check your system time and date
	to forum · permalink · 2008-10-06 14:47:28 ·
raull66	reply to kracksmith post the error code or message
	to forum · permalink · 2008-10-06 15:00:06 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON	reply to kracksmith Also, what error code(s) are there in the C:\Windows\windowsupdate.log?
	to forum · permalink · · 2008-10-06 18:41:02 ·
kracksmith join:2004-07-14 Fullerton, CA	reply to kracksmith time and date is correct where do I see the error code you mentioned? It just says "Failed Updates" then it says "Problem: A problem on your computer is preventing udpates from being downloaded or installed" i tried flashing the bios from 1.24 to 1.26 and samething. under c:\windows\windowsupdate.log it says "warning: WU client failed installing updates with error 0x80070057" what does this mean??
	to forum · permalink · · 2008-10-06 20:53:50 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON ·Bell Sympatico Host: Microsoft help	The error 0x80070057 is "ERROR_INVALID_PARAMETER" and can have various causes. Were there any other error codes in the log? Is Windows Vista installed on these computers? If so, you could try running the "System Update Readiness Tool" and see if it can fix anything: »support.microsoft.com/kb/947821
	to forum · permalink · · 2008-10-06 21:13:22 ·
kracksmith join:2004-07-14 Fullerton, CA	I don't have Vista, it's a XP pro machine. Another error code I forgot to type is: "exit code = 0x80240FFF"
	to forum · permalink · · 2008-10-07 12:24:56 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON	The wups2.dll may not be properly registered so try re-registering the wups2.dll - Method 1 in the following MS KB article: »support.microsoft.com/kb/943144
	to forum · permalink · · 2008-10-07 12:32:57 ·
kracksmith join:2004-07-14 Fullerton, CA	reply to kracksmith Hi and thanks I tried the scenario 1 fix for the 32bit but still fails. This is so odd. I purchased tons of new computer before and never ever came across this problem. These are new computer and I shouldn't have to go through this. Should I just reinstall XP?
	to forum · permalink · · 2008-10-07 13:42:53 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON ·Bell Sympatico Host: Microsoft help	Try re-registering the following files: Start > Run > cmd > OK Then, at the command prompt, type the following, pressing "Enter" after each command: regsvr32 wuapi.dll regsvr32 wuaueng1.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 wups2.dll regsvr32 wups.dll regsvr32 wuweb.dll Restart the computer afterwards. If the problem persists try a reinstall of the Windows Update Agent: »support.microsoft.com/kb/949104/ If necessary, you can "force" a reinstall of the 32-bit Windows Update Agent by running the following command: C:\[locationoffile]\WindowsUpdateAgent30-x86.exe /wuforce I would suggest a "repair" or "reinstall" of XP, to fix a problem with Windows Update, only as a last resort.
	to forum · permalink · · 2008-10-07 14:06:08 ·
wcda join:2001-12-06 Macon, GA ·Cox HSI edit: October 7th, @02:44PM	reply to kracksmith I am wondering if they have AMD processors and if this utility would help in this situation? »h10025.www1.hp.com/ewfrf/wc/gene···n&dlc=en
	to forum · permalink · · 2008-10-07 14:43:22 ·
kracksmith join:2004-07-14 Fullerton, CA	reply to kracksmith I tried all those regsvr32 and still I can't get updates custom updates. My machines are core2duo. oh let me add something, reinstalled XP with the restore plus disc and still i can't do custom updates. I then went into add/remove and removed all the junk HP gives and still i can't do custom updates. What is the hold up with this machine?? I'm so fed up. As for the update agent, i really don't think it will work. i called HP yesterday and tier 3 can't even help me. they asked me to call Microsoft. I called Microsoft and they said they can't help me neither cuz it's a OEM and HP is responsible. I am wasting so much time with this necessary problem I never encounter before ever!
	to forum · permalink · · 2008-10-07 16:41:31 ·
izy Premium,MVM join:2000-09-21 Naples, FL	What service pack is installed on them? Try installing SP3 manually then try windows update again. »www.microsoft.com/downloads/deta···ylang=en
	to forum · permalink · · 2008-10-07 16:53:22 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON	reply to kracksmith Can you upload a copy of the C:\Windows\windowsupdate.log? Or post the the bottom 30 lines of the log.
	to forum · permalink · · 2008-10-07 16:56:56 ·
kracksmith join:2004-07-14 Fullerton, CA	reply to kracksmith We can't install SP3 because of our ERD application. It won't work. I just tried to do a custom Microsoft critical update so this log is just 5 minutes old: Let me know if you can't see it 2008-10-07 14:24:12:953 1184 210 Agent * {1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.103 2008-10-07 14:24:12:953 1184 210 Agent * Title = Windows Malicious Software Removal Tool - September 2008 (KB890830) 2008-10-07 14:24:12:953 1184 210 Agent * UpdateId = {CEF090EE-D94B-4E61-9E2E-604F7387BE97}.100 2008-10-07 14:24:12:953 1184 210 Agent * Bundles 1 updates: 2008-10-07 14:24:12:953 1184 210 Agent * {B02823D7-5ACD-4857-9DD3-FE6F7349771D}.100 2008-10-07 14:24:12:953 1184 210 Agent * Title = Security Update for Windows XP (KB938464) 2008-10-07 14:24:12:953 1184 210 Agent * UpdateId = {1D15F829-5844-49B4-9518-AC5A91E12BCB}.103 2008-10-07 14:24:12:953 1184 210 Agent * Bundles 1 updates: 2008-10-07 14:24:12:953 1184 210 Agent * {E21709F8-D703-4FF3-B062-809CEFA57B75}.103 2008-10-07 14:24:12:953 1184 210 Agent * Title = Windows Genuine Advantage Notification (KB905474) 2008-10-07 14:24:12:953 1184 210 Agent * UpdateId = {3DE030BB-2666-44F6-9B15-E02FE518833F}.100 2008-10-07 14:24:12:953 1184 210 Agent * Bundles 1 updates: 2008-10-07 14:24:12:953 1184 210 Agent * {ADBBF7D2-E869-4128-A597-8456CA518839}.100 2008-10-07 14:24:12:953 1184 210 Agent * Title = Microsoft .NET Framework 2.0 Service Pack 1 (KB110806) (x86) 2008-10-07 14:24:12:953 1184 210 Agent * UpdateId = {5D2787CB-BCB5-439D-B734-3E6F1B21B2DD}.105 2008-10-07 14:24:12:953 1184 210 Agent * Bundles 1 updates: 2008-10-07 14:24:12:953 1184 210 Agent * {B746CE49-8054-4E6E-865A-DB442BE9952A}.105 2008-10-07 14:24:12:968 1184 210 Agent * WARNING: Exit code = 0x80070057 2008-10-07 14:24:12:968 1184 210 Agent ******* 2008-10-07 14:24:12:968 1184 210 Agent END Agent: Installing updates [CallerId = WindowsUpdate] 2008-10-07 14:24:12:968 1184 210 Agent *********** 2008-10-07 14:24:12:968 1184 210 Agent WARNING: WU client failed installing updates with error 0x80070057 2008-10-07 14:24:13:093 2592 b04 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate] 2008-10-07 14:24:13:093 2592 b04 COMAPI - Install call failed 2008-10-07 14:24:13:093 2592 b04 COMAPI - Reboot required = No 2008-10-07 14:24:13:093 2592 b04 COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x80070057 2008-10-07 14:24:13:093 2592 b04 COMAPI --------- 2008-10-07 14:24:13:093 2592 b04 COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate] 2008-10-07 14:24:13:093 2592 b04 COMAPI ------------- 2008-10-07 14:24:13:875 2592 bfc COMAPI WARNING: Operation failed due to earlier error, hr=80070057
	to forum · permalink · · 2008-10-07 17:26:31 ·
Mickeyme Things are not as they seem Premium join:2008-09-05 Carson City, NV	reply to kracksmith Firewall? Security settings up to high?
	to forum · permalink · · 2008-10-07 18:59:11 ·
izy Premium,MVM join:2000-09-21 Naples, FL	reply to kracksmith One of the solutions I found on the intarweb related to these errors was that the user installed 10-15 updates at a time whiched worked. Try just a few updates and see if that works.
	to forum · permalink · · 2008-10-07 19:19:41 ·
auggy Premium,Mod join:2001-12-24 Brockville, ON ·Bell Sympatico Host: Microsoft help edit: October 7th, @10:21PM	reply to kracksmith said by izy : One of the solutions I found on the intarweb related to these errors was that the user installed 10-15 updates at a time whiched worked. Try just a few updates and see if that works. I'd have to concur with izy , that seemed to work for the same errors you are receiving in the following previous thread: »[XP Home] Error installing updates from WU site There could be one or more problematic updates which are affecting the other updates. I would also suggest to consider reinstalling the Windows Update Agent just to ensure all files related to Windows Update are properly installed and registered.
	to forum · permalink · · 2008-10-07 19:30:26 ·
kracksmith join:2004-07-14 Fullerton, CA	reply to kracksmith Ok here is a update. I reinstalled the update agent you mentioned and it didn't help. When unchecking a few updates it didn't work neither. What did work was installing them few at a time like what you mentioned. I had 102 critical updates to do on 6 machines. I had to do it 14 at a time. It took all day yesterday just baby sitting it. This problem shouldn't exist. I wonder if Microsoft knows about this? and hopefully they get it fixed before the next time I order more computers. Thanks for all your help!
	to forum · permalink · · 2008-10-09 12:05:28 ·
CylonRed Premium,MVM join:2000-07-06 Bloom County	Has to be something on the PC that is causing it - I have downloaded 99 updates at a time from the MS site in the last 6 months and so has my cubicle mate and never had any issues. None of my home PC's have had issues like that as well.
	to forum · permalink · · 2008-10-09 15:41:19 ·


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