melak
Premium
join:2006-06-17
Fergus, ON
 ·TekSavvy Solutions..
| I love teksavvy
I just had a great experience with Teksavvy, and as much as I maybe don't need to post this, I'm going to anyways.
When I originally signed up with Tek, I went the premium & rent to own 516 route, so therefore I had been getting charged around $42 a month. Fast forward to today, I couldn't remember when I was I signed up for Tek but I was think it was over 6 months ago but I was still getting charged the same rate.
So I phoned in, talked to one woman, and was transferred to another woman in accounting (For the life of me can't remember their names even though it happened only minutes ago, but both were very nice and human  ), gave the name on the account, she then confirmed my address, then she said I was being charged premium and speedtouch and all I had to say was, "yes, the speedtouch was going to be my question" She counted the months and turns out I had paid 3 months extra for the modem. She apologized sincerely on Tek's behalf, and I just said that's ok, I couldn't remember when I signed up anyways, so now I've been credited the money, meaning I'll be getting a free month of Tek, and a little over a dollar off the month after with my payments going down to what they should be ($31 and change). All in all I think the phone call took 5 minutes max.
I've just gotta say, I love Teksavvy. Speaking to nice, courteous, actual people when I phone in, having problems solved in minutes. I just thought to myself "I always get a warm feeling when I phone into Tek, I almost wish I had more problems so I could phone in more often." While there may be some naysayers as of late, I've just got to say, I'm not one of them, nice job Tek. |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs: | Good stuff! There's no problem giving credit where it's due!
May I suggest that you update your review to include this information.
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GO LEAFS GO! |
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melak
Premium
join:2006-06-17
Fergus, ON | reply to melak
good idea, it has been done |
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pablo2525
join:2003-06-23
| reply to melak
I'm not sure I'd say I love Teksavvy however I will say I thoroughly enjoy giving them as much of my business as possible. I've also recommended them to other friends.
At the end of of the day, when I have to talk with someone from Teksavvy, it does sound like they care about my problem. Further, it's not some droid who's following some script.
In short, the human touch works very well and I appreciate it.
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pablo
openSUSE 11.0;KDE
ISP: TekSavvy DSL; backhauled via a 6KM wireless link |
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Bellundo
@teksavvy.com | Yes i usually tell people with bell internet don't call India you can get better support from the nearest bus stop or nearest bar. |
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TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON
| reply to melak
Coming to a call center near you:
"Hello. Tank you fer calling TerkSavy. This is Bub. How can I help you?"
Hehe I kid I kid!
I prefer the h00m0n touch too.
Steve
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TSI Steve - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| I love teksavvy too. If Tim Hortons delivered, I would call them up and have them deliver TimBits to the staff, just like you call a florist and have them deliver flowers to a girl you love
Back in the early days, there were a few times when they called me. That was pretty awsome.
And considering the big mouth I have, it is pretty amazing that they haven't "Ralphed" me yet. (Yes, I was one of those that got "fired" by Ralph). |
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d33g
join:2007-12-04
Stoney Creek, ON | respect. |
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iamdrumming
join:2003-06-08
Niagara Falls, ON
edit:
October 8th, @09:47PM
| reply to melak
jfmezei,
That's exactly what I was thinking.
If you REALLY love Teksavvy, prove it!!
Send several trays of Timmy's double double's their way, along with a crate of Timbits. (Back me up Rocky? )
The next time you have any kind of problem, I'm sure your issue will be bumped up to priority asap |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
edit:
October 8th, @10:56PM
| said by iamdrumming  :jfmezei, That's exactly what I was thinking. If you REALLY love Teksavvy, prove it!! Send several trays of Timmy's double double's their way, along with a crate of Timbits. (Back me up Rocky? ) The next time you have any kind of problem, I'm sure your issue will be bumped up to priority asap You have been backed up! 
BTW - Plain Jane regular... no double double here! I'm sweet enough as is!
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TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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TSI Andre
Bilingual Senior Phone Specialist
Premium
join:2008-06-03
| said by R0CKY :said by iamdrumming :jfmezei, That's exactly what I was thinking. If you REALLY love Teksavvy, prove it!! Send several trays of Timmy's double double's their way, along with a crate of Timbits. (Back me up Rocky? ) The next time you have any kind of problem, I'm sure your issue will be bumped up to priority asap You have been backed up! BTW - Plain Jane regular... no double double here! I'm sweet enough as is! CHEESE! |
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