jmkelly51360
join:2008-10-06
Spirit Lake, IA
| Hooray!
Alltel customer service stinks! They bought a large chunk of CDMA coverage in the midwest (Midwest Wireless) and totally botched up the whole mess. Billing problems, 2 hour hold times just to be cut off. Killed older phones until you called customer service and waited for two hours (if you could ever get through) just to be told that it is the phone and you need to go to the store and get a new phone...with a NEW contract of course. I left Alltel. I will be back when the transition to Verizon is a done deal. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| with a nice price hike as well. And of course when a company takes over they want you to get their phone. They don't want you to go around showing off the old name. That doesn't make any sense from a marketing stand point.
Also i've had alltel never had a problem with them. Also if you have a local store near by why call customer service and wait on hold why not just go there? That just doesn't make any sense. But also why buy a new phone? buy one off eBay that's used and have Alltel change the ESN. But make sure that phone was used within the last 30days other wise Alltel won't put it on their system. Yah a stupid rule of their's which sucks.
But customer service for the post part is great and so is pricing. VZW's pricing is sky high and customer no-service is a pain in the ass. |
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jmkelly51360
join:2008-10-06
Spirit Lake, IA
| The store route is just as bad. Only two employees who were overwhelmed and undertrained. The store usually had a line out the door from 11-5 (the only hours they were open, closed on weekends) the next nearest store was in Mankato, MN 110 miles from me. I think Alltel grew too much to fast. How is it that most of my friends have Verizon even though we don't line in a Verizon market...yet? Many of them have had it for years. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| chances are that "store" is not owned by Alltel then. Alltel stores are opened on the weekends and usually fully staffed.
VZW will sell in some markets but the phone roams on someone else. They call it an extended network coverage area. Part of Southestern MI is that way. They actually roam on Alltel and Sprint.
But even if VZW does take over Alltel in your area they most likely won't change anything. And customer service is going to be just as bad. Too many customers and not enough customer service reps. and out sourced billing. Yes VZW does out source their billing. They have one of their largest call centers for VZW in Dublin Ohio (this call center used to be for Airtouch) and my partner worked for them. Also VZ also has a large call center here in Marion, Ohio (former GTE center) and when they both close down at night they re-open for customers on the West Coast. Some employees will tell you this. Especially if you call and talk to them and they've been with the company well before VZ. |
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