astor
join:2008-08-25
Montreal, QC
| To the teksavvy team : Problems with weirds pub calls
Hi: this is a question to the teksavvy staff about residential phone service.
Recently I start to receive phone pubs.(like phone spams)
I speak to teksavvy representative and the girl suggest me to call the spam company and ask them to take me out of the call list.
Yesterday I have one call at 5:00 am. offering me subventions to start my business. I have check the caller ID and was
UNKNOWN NAME
121-212-1212
so a false number
I have the option to dial 9 to reach them,
I did that and one representative laughing answer the phone. and ask me If I have a nice day (very stupid question with a stupid call at 5:00am in the morning????&^%$#@#)
I ask them to take me out of they list in a very polite form and not call me anymore in your life.
At this moment they automatically hang up without any answer.
It is the second time that happens that I receive calls from false Numbers
the other time was
123-123-1231
always are pub phones (selling you, credits cards, cleaning carpets, etc.)
My question is obvious:
What I can do to stop that?
Have I to call the police?
Who give phone numbers with fake numbers to this people, is a new business to telephone companies ?
I will not accept answers like bell Canada that try to sell me a 3.00 $ solution service to block numbers, hidden, in that way, his business of selling lists of phone numbers, cause is really not correct.
Someone is making illegal things spreading and selling phones list and the users have to pay also to stop that?
If it is the only way, I have no option but start to think that is a two way business of telephone companies.
The only fear solution is to give that block calling to the users victim of that for free or block it from the teksavvy server forever.
I move my phone to teksaavy and change the phone number for a new one cause this.
and now , one month after I change with a brand new number I have the same problem
PLEASE HELP !!!
I'm waiting for your fear solution to this problem.
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HoboJ
join:2008-03-27
Trenton, ON
| I get the same sort of phone calls as well. I've gotten a tonne from 000-000-0000 and 123-456-7890. It's stupid and annoying considering I usually never get spam phone calls.
I suppose part of the problem is because I signed up for the DNCL and 31 days aint up yet. |
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kbray
join:2005-01-08
Etobicoke, ON
 ·TekSavvy Solutions..
 ·Primus Talkbroadband
| reply to astor
One of the most foulish things you can do is press any key on your phone when an automated calls comes in like this... by pressing 9 or whatever, you can authorise them to bill calls to your number etc.
DO NOT PRESS ANYTHING IF IT'S A TELEMARKETER CALLING YOU! HANG UP!. or remain on the line to speak to a live body.
IF you keep record of the calls and the caller ID they can block them and will do it for free..
It's illegal for any telemarketer to call before 8am in most areas.. so If they are calling at 5am, they are foresure a scam. |
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Rastan
join:2007-04-25
Canada
·TekSavvy Solutions..
·VBUZZER
·Bell Sympatico
| said by kbray  :One of the most foulish things you can do is press any key on your phone when an automated calls comes in like this... by pressing 9 or whatever, you can authorise them to bill calls to your number etc. Do you have a link to back this up? I've never heard of this scam before and simply pressing a button does not mean you are giving anyone consent to bill you, unless the instructions clearly indicate that by pressing "9" you accept a charge of X amount of dollars. |
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kbray
join:2005-01-08
Etobicoke, ON
edit:
October 6th, @08:31PM
| I will have to find one.. It's been in the TV news many times before.
EDIT: »www.cbc.ca/consumer/story/2007/0···cam.html |
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astor
join:2008-08-25
Montreal, QC | reply to astor
My problem is I follow the suggestion of a Teksavvy representative. I think they will help me with that if something happens
I hope
Its very umconfortable to receive this kind of calling
Someone of teksavvy staff to help me? please |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
·Colbanet
·TekSavvy Solutions..
| While these forums are an official support path for TekSavvy, it's easy to get lost in the background noise in such a busy forum. The best way to get hold of TekSavvy staff is either to post in the Direct forum, or as I prefer to do, call them. They can be reached at 1-877-779-1575 between 8AM and 2AM. |
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astor
join:2008-08-25
Montreal, QC
| reply to astor
thank for the suggestion guspaz, but if kbray is rigth I think I have to talk to a responsable person of the teksavvy staff.
The first thing that I did was call them and the girl ( if kbray is rigth) give me a not so good advise.
Would you mind to help me to find a responsable representative ? do you have some red line? |
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pnjunction
Teksavvy Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| reply to kbray
Did you even read that? The trick only works if you're at a business where you dial 9 to get an outside line, thus giving them access to one. It doesn't authorize billing of anything, and at home it does nothing.
Astor, I'm not sure if Teksavvy can do anything to help you. Think about it, how are they supposed to know which calls are bogus and which aren't, especially if they keep using new bogus numbers?
It's illegal what they're doing (calling at 5am and likely sequence dialing), but I'm not sure the local police will be able to do much (or care). There might be some sort of agency that you can report this stuff to.
Myself, I just don't answer the phone for unknown numbers. If it's a real person and important, they can leave a message and I'll get right back to them. Of the dozens of unknown calls I've received, the only one that's ever been legit was my dentist calling to suggest a check-up and I didn't recognize the number. |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
·Colbanet
·TekSavvy Solutions..
edit:
October 7th, @04:39AM
| reply to astor
You can try the Direct forum; those are all higher-level techs there.
You can also try sending an e-mail to rocky@teksavvy.com (or PMing 'R0CKY' here on the forums). He's one of the owners of TekSavvy, and is the CEO. He can probably at least direct you to the correct person to handle your issue.
You can get a list of TekSavvy employees that post on DSLR with their job titles (and contact them through the forums) here:
»TekSavvy FAQ »Official support in the forum |
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BellSUXXX
@teksavvy.com
| reply to astor
I think calls like 123-123-1231, or 123456... are using Skype. I switched to Primus home phone (regular phone line, not VOIP) when I dumped Bell last year and they have a great "telemarketer blocker" where you can blacklist any number that calls you. Maybe Tekksavvy has this feature too? |
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astor
join:2008-08-25
Montreal, QC
| reply to astor
Thank you guspaz: I have send an email to Rocky as you suggest
For the solution of pnjunction sorry I cant now I have apartment to rent and cant miss any call. a lot of people have private number and are not a scam, in this philosophy I have to take out the phone.
What I suggest is a line were we could call just after you receive the call to block it, at one moment the central could despite the numbers and find a pattern. bell offer me a service of 8.00 $ a month that let you block undesired calls.
I hope it do nothing with privates lines, but I cant believe that the scammers call offering cleaning carpets, credits cards on the hope of catching a company only. I think that could work with private lines also, if they hide the protocol of authorization and you don't know that you are authorizing long distance collect calls.
I'm waiting for the answer of Rocky
I was following the advise of the representative of teksavvy, I think that she know what she talk about.
And as you see is a new way for scams that need help of some people at phone co. or sometime like that If I want to have the caller id with a fake number I cant, how they could?
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drjp81
join:2006-01-09
Longueuil, QC | reply to astor
Usually fake numbers like that are from voip providers like Skype and such.
Believe it or not there are companies that make money out of misdirecting your call display.
--
Cheers! |
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TSI Andre
Bilingual Senior Phone Specialist
Premium
join:2008-06-03
edit:
October 7th, @09:58AM
| reply to astor
Hey Astor,
After reading your posts, I will try my best to answer every question and concern.
First, I wish to make it very clear that TekSavvy does not in any way shape or form sell our client's information to other companies.
Why are you receiving telemarketing calls?
Even when receiving a new telephone number, Bell recycles their numbers every 6 months. With the constant change of supply/demand, sometimes these number find themselves recycled earlier. This being said, the previous owner of your TN can still be on the telemarketers lists. This is why you might receive calls that are not for you, or those annoying fax/dialer calls.
Having a number published in the phone directory is also a great source that telemarketers will pull from.
Why are the calls you are receiving coming through as false numbers?
As most of us have a choice between a displayed name or private name. Often, providers will mask their clients names and telephone number at their requests instead of making them private. This will sometimes allow the telemarketing dialers to get around some units or features that will block "private names or numbers", and also prevent from people calling back their actual telephone number.
Should I press any buttons when prompted to?
IMO, most people don't have time to waste to speak with a telemarketer. If there is a ringing tone and if its getting you to a live agent, if you wish, wait and ask them to remove you from their calling list. Other than that, it is a waste of time, and it is much quicker to just hang up the phone.
Why are you receiving calls at all times of the day?
It is common for companies to outsource their work to other countries or different areas that fall within an other timezone. This allows them to expand their calling times.
This can be considered as a "thin line" as other countries/regions might be excluded in the provisions of our calling time frames.
How do I stop these calls?
There are many ways of stopping telemarketing calls from coming through. I will list some of them.
- Register on a DO NOT CALL LIST - »www.lnnte-dncl.gc.ca/index-eng
- Change your number to NON-Published. This will help cloak your information.
- Ask the people/companies that are calling you to remove you from their list.
- Subscribe to the $3.00/month feature CALL SCREEN. This will also allow you to block any number you wish, whether be friends, family, or companies.
* If you are signed up on a DNC List, and people are still calling you, check with the site that you signed up on to see if they are violating your rights and report if needed.
In reality, telemarketing calls are easily compared to Junk Mail. They are extremely annoying and there are many ways to get rid of them, however there will always be the few that will sneak through.
I hope that all of the information I have provided will help you.
If you have any further questions or concerns, please feel free to PM me or call me at the office. My hours are Monday - Friday from 8am-5pm.
Regards,
Andre |
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TSI Andre
Bilingual Senior Phone Specialist
Premium
join:2008-06-03
edit:
October 7th, @09:58AM
| reply to astor
... |
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shepd
join:2004-01-17
Kitchener, ON
·TekSavvy Solutions..
| reply to astor
When a phone spammer won't give up, I phone the CRTC. After a lot of prodding, they will take care of the issue, if you know the rules (I'll present them below). You just have to be VERY persistent--it *is* part of the CRTC's mandate to stop unwanted telephone calls, whether they like it or not.
- The call must not be from a company you deal with. ie: Calls from your bank trying to hook you into a mortgage are okay (sadly), but calls from Joe's printing service in timbucktoo are not.
- They MUST provide a way for you to contact them, and that way MUST be free (some of the telemarketers insisted I send them a letter or call long distance, I phone the CRTC instead).
- Their caller ID must be accurate, or if it's a fax, the fax string that gets printed at the top. If you can't contact them with that caller ID, they are violating CRTC rules.
- They have 14 days to remove your name from calling lists, during which they can still harass you.
- You must get a confirmation number from the company that you have been removed from the calling list. Failure for the telespammer to comply is another CRTC rule violation.
Overall, the first rule and the 14 day rule are the ones the CRTC likes to use to be lazy. In the end, with one telespammer, once I had gone through the CRTC hoops, they made me contact my phone provider (in this case Virgin Mobile) and have them make an attempt to prevent the calls. Virgin *overnighted* me a letter explaining they don't have a clue what is wrong with the CRTC, but they got rid of the telespammer for me anyways. :-D
The CRTC are your best method for dealing with this. They have the power to *pull the telespammer's phone service*. That's the ultimate power against telespammers, since it effectively means bankruptcy. But the CRTC are loathe to ever do anything like that. However, if you press them, eventually they have to do SOMETHING. At least to get you to stop calling *them*.  |
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shepd
join:2004-01-17
Kitchener, ON
·TekSavvy Solutions..
| reply to astor
And just to add a little more to the topic, it's too bad that TSi now just does resold Bell. Before, when they were doing VoIP, it would have been easy for them to add this feature to your phone for any number you didn't pre-screen as OK.
"You have called a residence that does not wish to be disturbed with telesales, surveys, or political advertising. If you are calling with the intent to do this, hang up now and place this number on your do not call list. Choosing not to do so will be construed as harassment. Otherwise, stay on the line to reach the resident..."
That's enough that all telecrap calls that get through are now violating harassment law, in my not-so-lawyerly opinion. |
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Rastan
join:2007-04-25
Canada
·TekSavvy Solutions..
·VBUZZER
·Bell Sympatico
| reply to kbray
Thanks. I didn't know about this scam. The good thing is that it doesn't affect residential lines, only business phones. Unless of course, there are variations of this scam that affect residential lines. |
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astor
join:2008-08-25
Montreal, QC
edit:
October 7th, @05:28PM
| reply to astor
That is my fear the variation to reach residential lines.
I think that we have to have the possibility to check on line at any moment the state of our long distance calls.
In this way we could act quickly.
Now I have to wait until next month to know if I was scamed in my phone.
One curious thing is : I have a freephoneline VoIP number I never receive scam calls to this number.
Dear André: my phone is private, I disagree that we have to spend money for a problem that is not generate by us.
I don't know if is Bell or teksavvy but for sure is not me.
I spend the time to press 9 following the advise of a teksavvy representative in the hope of taking me out of the call list.
If I have to pay 3,00$ plus an other amount every month to have a really private number I find this very unfair.
like the *69 that become free after big discussions , I'm think that is the moment to give to the customer FOR FREE all the tools to have a REAL private number, without any abuse.
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Googlefreak9
join:2008-04-11
Etobicoke, ON | I wonder if this false number is from skype or another internet phone service. I know people who use skype to make crank calls, I guess telemarketers also use it since you can't block their number. |
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