DjEclipse
join:2007-11-20
Niagara Falls, ON
 ·TekSavvy Solutions..
1 edit |  To teksavvy and their new call back polocy & Shame on Bell
It seems it's standard practice to call the customer back when they (the customer) has called in about a problem with their line.
I know it takes extra employee time but it really makes a difference.
I switched to teksavvy home phone (already had teksavvy internet), and of course bell decided to put me on a slower internet 3M profile (from 6meg) when they hooked up the phone.
I just recieved a call form teksavvy to see if everything worked out and we found out that another ticket to Bell has to be issued as the problem still isn't resolved.
I am really impressed with the preventative nature of the call as well as the over all time line. Instead of waiting for me to do tests and call back, teksavvy was already calling me to see if everyting was proper. This saves me time and makes sure bell did everything correctly. I called in about this problem last night around 7:00pm, and I am getting a call from teksavvy at 1:00pm, less then 24hrs.
On a side note what a bunch of BS scam Bell is trying to pull. Bell is switching peoples internet profiles to a slower one when moving them form Bell to teksavvy home phone. For the average person that made the home phone switch it simply looks like they switched to teksavvy home phone and their internet got slower. If people don't know what is going on this is exactly how it looks. bell is trying to make Teksavvy look like they offer sub par service, when it is bell intentionally doing it.
That practise has to be illegal. | |
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Bellundo
@teksavvy.com | Re: To teksavvy and their new call back polocy & Shame on Bell Until people start suing bell for damages nothing will be done. | |
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 | DjEclipse
join:2007-11-20
Niagara Falls, ON | Re: To teksavvy and their new call back polocy & Shame on Bell said by Bellundo :
Until people start suing bell for damages nothing will be done.
What people?
Bell is Damaging teksavvy's creditability. | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| It's actually odd that your port was changed when you moved from Bell to TSI for your home phone service.
Which is what resulted in your profile being changed (default port setting is 3 Mbps for new lines).
And I agree, this shouldn't have happened in the first place.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. | |
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| Rand2k1
join:2003-12-09
Canada
| Re: To teksavvy and their new call back polocy & Shame on Bell It happened to me too Deadpool
After switching I also had to have two service calls due to voice quality issues/lost dialtone and a crossed line (We occasionally got to listen in on calls for a company that does interlocking brick.)
The first guy was a jerk and didn't fix the line properly, the second guy that came was very pleasant and actually did the job properly.
This was after 4 years of trouble free service on a new house too so the issues should have never happened in the first place let alone taking 2 tries to fix. | |
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| DjEclipse
join:2007-11-20
Niagara Falls, ON
·TekSavvy Solutions..
2 edits | said by Deadpool  :It's actually odd that your port was changed when you moved from Bell to TSI for your home phone service. Which is what resulted in your profile being changed (default port setting is 3 Mbps for new lines). And I agree, this shouldn't have happened in the first place. Before jumping in trying to BLINDLY defend Bell, try actually looking into the issue before defending Bell.
This is not a one time thing, it seems this is Bells new strategy to fu*k over Teksavvy and try to make it look like teksavvy is at fault.
Bell is purposely sabotaging teksavvy's business. | |
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| | fier
join:2004-09-30
Mississauga
1 edit | Re: To teksavvy and their new call back polocy & Shame on Bell Doesn't seem like he's defending Bell at all. He just agreed this should have never happened in the first place. | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
1 edit | DJ, re-read my post.
I didn't defend Bell at all. | |
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| | | DjEclipse
join:2007-11-20
Niagara Falls, ON
·TekSavvy Solutions..
2 edits | Re: To teksavvy and their new call back polocy & Shame on Bell said by Deadpool :DJ, re-read my post. I didn't defend Bell at all. Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not.
l | |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
1 edit | Re: To teksavvy and their new call back polocy & Shame on Bell said by DjEclipse :said by Deadpool :DJ, re-read my post. I didn't defend Bell at all. Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not. As you may have noticed, when someone edits their post, there's a little "edit: date" thing that appears under their username and data on the left. His doesn't have it. | |
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| | | | | DjEclipse
join:2007-11-20
Niagara Falls, ON
·TekSavvy Solutions..
1 edit | Re: To teksavvy and their new call back polocy & Shame on Bell said by CanerisErik :said by DjEclipse :said by Deadpool :DJ, re-read my post. I didn't defend Bell at all. Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not. As you may have noticed, when someone edits their post, there's a little "edit: date" thing that appears under their username and data on the left. His doesn't have it. I see you are correct.
I guess it's the history of the deadpol account that fueld my reply towards them. | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Alright guys.... Lets not go off track or start a war here. Deadpool wasn't defending in his later posts. If anything he's showing concern right now over a situation that is happening a lot and has recognized it to be a problem.
Lets move on from here ok?
tx
Rocky
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TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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inferno_gn
Premium
join:2007-02-26
Verdun, QC
| Hi there,
Well, they did call me too after my line was fixed, but I was still sleeping. *lol* 
inferno_gn
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Otaku Anime Network
»www.otakuanime.com/ | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Re: To teksavvy and their new call back polocy & Shame on Bell said by inferno_gn :Hi there, Well, they did call me too after my line was fixed, but I was still sleeping. *lol* inferno_gn Sorry!  
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TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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matradley
Premium
join:2003-07-03
Ontario | I got a call back from Symcraptico once. The caller breathed heavily into the phone and asked if we changed our password for the account. | |
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kasm
join:2008-09-24
Canada
1 edit | Same thing happened to me. First off, Bell moved my disconnection date up 1 week. I had to call back twice to have them reinstate my account for the additional week. Then they terminated 1 day early and switched me to a 3M line. Teksavvy support was excellent in getting it back up to a 6M line.
The thing I don't understand is that when I was with Bell,I would negotiate a locked in contract for 1 year at a special rate and it would always take me 4 months and countless calls with their bill dept to get thing sorted. This combined with the issues in leaving them makes me wonder why they have these practices. It makes customers leave them and not want to come back plus it takes away all their resources from focusing on revenue generating activities.
Anyway, good ridden to Bell. I'm very happy with Teksavvy.
I can't wait until my home phone contract expires with Bell (that they failed to mention they locked me into) so that I can move that to Teksavvy as well. | |
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stevo25
join:2008-05-24
Calgary, AB
| Hey DjEclipse, it happened to me too last spring, got a call back from tech support to make sure a problem had been properly dealt with. It impressed the shit out of me - that's never happened to me before. As long as this type of service continues, I'll never use anybody else.
Sure am glad I live out west where I don't have to put up with Bell's crap.
Steve | |
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DjEclipse
join:2007-11-20
Niagara Falls, ON
·TekSavvy Solutions..
| Back on topic
Got another call from Teksavvy to update me on the ongoing issue. Customer service at it's best on the teksavvy front.
I've had Bell customer service people tell me that they were personally going to call me back to see how things went when I had major problems with them. Of course that was one big lie, never heard form them again.
On the topic of Bell's new attempt to fu*k teksavvy over, it seems nothing has changed... | |
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mbgordon
join:2008-01-20
Niagara On The Lake, ON
·TekSavvy Solutions..
| Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work! | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Re: To teksavvy and their new call back polocy & Shame on Bell said by mbgordon :Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work! tx!
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TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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| docbg
join:2004-03-10
Hamilton, ON
| I agree 100%. I was recently also pleasantly surprised to get a call from TS after a successful profile upgrade. They actually called twice as I was not in during the first call. Now that's what I call great customer service!
It's small gestures like this that separate the great companies from the not so great ones or the terrible ones (*cough* Bell *cough*).
Kudos to Rocky et al and hope the outstanding work continues.
said by mbgordon :Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work! | |
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