said by mbgordon :

Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work!

said by mbgordon :

Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work!