To teksavvy and their new call back polocy & Shame on Bell in TekSavvy http://www.dslreports.com/forum/r21228903 en Sun, 06 Dec 2009 06:14:36 EDT Sun, 06 Dec 2009 06:14:36 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21236641 docbg : I agree 100%. I was recently also pleasantly surprised to get a call from TS after a successful profile upgrade. They actually called twice as I was not in during the first call. Now that's what I call great customer service!

It's small gestures like this that separate the great companies from the not so great ones or the terrible ones (*cough* Bell *cough*).

Kudos to Rocky et al and hope the outstanding work continues.

said by mbgordon See Profile :

Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work!
]]> http://www.dslreports.com/forum/remark,21236641 Wed, 08 Oct 2008 19:00:39 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21236606 R0CKY :
said by mbgordon See Profile :

Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work!
tx!
--
TSI Rocky - TekSavvy Solutions Inc.

Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
]]> http://www.dslreports.com/forum/remark,21236606 Wed, 08 Oct 2008 18:54:32 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21236587 mbgordon : Way to go Rocky and team for providing excellent Customer Sat to your customers. I work in the contact center industry supporting a major technology partner and it my team's standard practice to call our customers back after a inbound case and/or a on site technician dispatch. I cant count how many times my employees get compliments from their customers when they call back just to make sure everything is OK. It's really not that hard to do from your employees standpoint, and the extra mileage it gains with the customers is invaluable. Keep up the great work!]]> http://www.dslreports.com/forum/remark,21236587 Wed, 08 Oct 2008 18:51:42 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234460 DjEclipse : Back on topic :)

Got another call from Teksavvy to update me on the ongoing issue. Customer service at it's best on the teksavvy front.

I've had Bell customer service people tell me that they were personally going to call me back to see how things went when I had major problems with them. Of course that was one big lie, never heard form them again.

On the topic of Bell's new attempt to fu*k teksavvy over, it seems nothing has changed...]]> http://www.dslreports.com/forum/remark,21234460 Wed, 08 Oct 2008 12:17:43 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234421 R0CKY : Alright guys.... Lets not go off track or start a war here. Deadpool wasn't defending in his later posts. If anything he's showing concern right now over a situation that is happening a lot and has recognized it to be a problem.

Lets move on from here ok?

tx

Rocky
--
TSI Rocky - TekSavvy Solutions Inc.

Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
]]> http://www.dslreports.com/forum/remark,21234421 Wed, 08 Oct 2008 12:10:03 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234419 DjEclipse :
said by CanerisErik See Profile :

said by DjEclipse See Profile :

said by Deadpool See Profile :

DJ, re-read my post.

I didn't defend Bell at all.
Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not.
As you may have noticed, when someone edits their post, there's a little "edit: date" thing that appears under their username and data on the left. His doesn't have it.
I see you are correct.

I guess it's the history of the deadpol account that fueld my reply towards them.]]> http://www.dslreports.com/forum/remark,21234419 Wed, 08 Oct 2008 12:10:00 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234370 CanerisErik :
said by DjEclipse See Profile :

said by Deadpool See Profile :

DJ, re-read my post.

I didn't defend Bell at all.
Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not.
As you may have noticed, when someone edits their post, there's a little "edit: date" thing that appears under their username and data on the left. His doesn't have it.]]> http://www.dslreports.com/forum/remark,21234370 Wed, 08 Oct 2008 11:58:52 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234313 DjEclipse :
said by Deadpool See Profile :

DJ, re-read my post.

I didn't defend Bell at all.
Sure you are, as always. You edited your post, last night it said something along the lines of this being an isolated incident. Which it clearly is not.

l]]> http://www.dslreports.com/forum/remark,21234313 Wed, 08 Oct 2008 11:48:06 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21234046 Deadpool : DJ, re-read my post.

I didn't defend Bell at all.]]> http://www.dslreports.com/forum/remark,21234046 Wed, 08 Oct 2008 10:57:08 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21233876 fier : Doesn't seem like he's defending Bell at all. He just agreed this should have never happened in the first place.]]> http://www.dslreports.com/forum/remark,21233876 Wed, 08 Oct 2008 10:29:41 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21233730 DjEclipse :
said by Deadpool See Profile :

It's actually odd that your port was changed when you moved from Bell to TSI for your home phone service.

Which is what resulted in your profile being changed (default port setting is 3 Mbps for new lines).

And I agree, this shouldn't have happened in the first place.
Before jumping in trying to BLINDLY defend Bell, try actually looking into the issue before defending Bell.

This is not a one time thing, it seems this is Bells new strategy to fu*k over Teksavvy and try to make it look like teksavvy is at fault.

Bell is purposely sabotaging teksavvy's business. ]]> http://www.dslreports.com/forum/remark,21233730 Wed, 08 Oct 2008 10:03:02 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21231779 stevo25 : Hey DjEclipse, it happened to me too last spring, got a call back from tech support to make sure a problem had been properly dealt with. It impressed the shit out of me - that's never happened to me before. As long as this type of service continues, I'll never use anybody else.

Sure am glad I live out west where I don't have to put up with Bell's crap.

Steve]]> http://www.dslreports.com/forum/remark,21231779 Tue, 07 Oct 2008 22:04:59 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229969 Rand2k1 : It happened to me too Deadpool

After switching I also had to have two service calls due to voice quality issues/lost dialtone and a crossed line (We occasionally got to listen in on calls for a company that does interlocking brick.)

The first guy was a jerk and didn't fix the line properly, the second guy that came was very pleasant and actually did the job properly.

This was after 4 years of trouble free service on a new house too so the issues should have never happened in the first place let alone taking 2 tries to fix.]]> http://www.dslreports.com/forum/remark,21229969 Tue, 07 Oct 2008 16:45:23 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229848 kasm : Same thing happened to me. First off, Bell moved my disconnection date up 1 week. I had to call back twice to have them reinstate my account for the additional week. Then they terminated 1 day early and switched me to a 3M line. Teksavvy support was excellent in getting it back up to a 6M line.

The thing I don't understand is that when I was with Bell,I would negotiate a locked in contract for 1 year at a special rate and it would always take me 4 months and countless calls with their bill dept to get thing sorted. This combined with the issues in leaving them makes me wonder why they have these practices. It makes customers leave them and not want to come back plus it takes away all their resources from focusing on revenue generating activities.

Anyway, good ridden to Bell. I'm very happy with Teksavvy.

I can't wait until my home phone contract expires with Bell (that they failed to mention they locked me into) so that I can move that to Teksavvy as well.]]> http://www.dslreports.com/forum/remark,21229848 Tue, 07 Oct 2008 16:20:46 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229546 matradley : I got a call back from Symcraptico once. The caller breathed heavily into the phone and asked if we changed our password for the account. ]]> http://www.dslreports.com/forum/remark,21229546 Tue, 07 Oct 2008 15:15:13 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229399 inferno_gn : Hi there,

No worries, TSI personal alarm clock, I say! :D Saving me form buying a new one. ;)

inferno_gn
--
Otaku Anime Network
»www.otakuanime.com/]]> http://www.dslreports.com/forum/remark,21229399 Tue, 07 Oct 2008 14:52:17 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229327 R0CKY :
said by inferno_gn See Profile :

Hi there,

Well, they did call me too after my line was fixed, but I was still sleeping. *lol* :D

inferno_gn
Sorry! :) :hmm: :)
--
TSI Rocky - TekSavvy Solutions Inc.

Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
]]> http://www.dslreports.com/forum/remark,21229327 Tue, 07 Oct 2008 14:43:35 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229246 inferno_gn : Hi there,

Well, they did call me too after my line was fixed, but I was still sleeping. *lol* :D

inferno_gn
--
Otaku Anime Network
»www.otakuanime.com/]]> http://www.dslreports.com/forum/remark,21229246 Tue, 07 Oct 2008 14:31:57 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21229245 Deadpool : It's actually odd that your port was changed when you moved from Bell to TSI for your home phone service.

Which is what resulted in your profile being changed (default port setting is 3 Mbps for new lines).

And I agree, this shouldn't have happened in the first place.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/remark,21229245 Tue, 07 Oct 2008 14:31:23 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21228958 DjEclipse :
said by Bellundo :

Until people start suing bell for damages nothing will be done.
What people?

Bell is Damaging teksavvy's creditability. ]]> http://www.dslreports.com/forum/remark,21228958 Tue, 07 Oct 2008 13:44:20 EDT Re: To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21228942 anon : Until people start suing bell for damages nothing will be done.]]> http://www.dslreports.com/forum/remark,21228942 Tue, 07 Oct 2008 13:41:56 EDT To teksavvy and their new call back polocy & Shame on Bell http://www.dslreports.com/forum/remark,21228903 DjEclipse : I really like the new call back polocy that teksavvy has implemented, it's a huge step up, above and beyond most other service providers.

It seems it's standard practice to call the customer back when they (the customer) has called in about a problem with their line.

I know it takes extra employee time but it really makes a difference.

I switched to teksavvy home phone (already had teksavvy internet), and of course bell decided to put me on a slower internet 3M profile (from 6meg) when they hooked up the phone.

I just recieved a call form teksavvy to see if everything worked out and we found out that another ticket to Bell has to be issued as the problem still isn't resolved.

I am really impressed with the preventative nature of the call as well as the over all time line. Instead of waiting for me to do tests and call back, teksavvy was already calling me to see if everyting was proper. This saves me time and makes sure bell did everything correctly. I called in about this problem last night around 7:00pm, and I am getting a call from teksavvy at 1:00pm, less then 24hrs.

On a side note what a bunch of BS scam Bell is trying to pull. Bell is switching peoples internet profiles to a slower one when moving them form Bell to teksavvy home phone. For the average person that made the home phone switch it simply looks like they switched to teksavvy home phone and their internet got slower. If people don't know what is going on this is exactly how it looks. bell is trying to make Teksavvy look like they offer sub par service, when it is bell intentionally doing it.

That practise has to be illegal.]]> http://www.dslreports.com/forum/remark,21228903 Tue, 07 Oct 2008 13:36:11 EDT