upset customer
@Level3.net
| reply to upset customer
Re: Changing phone number nightmare!
I'm not sure you understood my rant in the first post. I was advised by a senior tech support agent at DSLX that I should stick with Covad's network since he mentioned that I would not get the 6000kbps under AT&T's network. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| I think there was a bit of confusion regarding the networks. When you were last connected, you were connected to an AT&T DSLAM. It looks like there was an issue with the line that caused it to get disconnected. Your best bet and best rate will be connected to the AT&T DSLAM. Hopefully they can get you fully up and running tomorrow. |
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upset customer
@Level3.net
| Hearing that actually makes me very uneasy.
After speaking with what it seems like all the employees for DSLX in the billing, tech support, and tier 2 tech support departments, and still not getting a consistent answer, i honestly don't know what to believe anymore.
Not only has DSLX been playing the finger-pointing game with AT&T and Covad; But they've also been playing it amongst each other since every other associate seems to have a contradicting solution than the previous person I spoke with.
I really do hope you're right George, and this gets resolved real soon. I don't know how many more hours i can take of that annoying music playing in the background while i'm on hold trying to get a competent rep. that is willing to listen. |
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Overdriven9
join:2008-10-10
| reply to dslx_gm
Just want to update that i'm now back up and running at optimal speeds. Hopefully this time it doesn't go down. 
Thanks for your assistance George, and I apologize if I came off as being rude. I'll make sure to submit a positive review when I get a chance.
I just have one question. Would you be able to tell me if i'm currently running under AT&T or Covad? |
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