Selected ISP Support > DSL Extreme > Changing phone number nightmare!

reply to upset customer

Re: Changing phone number nightmare!

Hearing that actually makes me very uneasy.

After speaking with what it seems like all the employees for DSLX in the billing, tech support, and tier 2 tech support departments, and still not getting a consistent answer, i honestly don't know what to believe anymore.

Not only has DSLX been playing the finger-pointing game with AT&T and Covad; But they've also been playing it amongst each other since every other associate seems to have a contradicting solution than the previous person I spoke with.

I really do hope you're right George, and this gets resolved real soon. I don't know how many more hours i can take of that annoying music playing in the background while i'm on hold trying to get a competent rep. that is willing to listen.

reply to dslx_gm
Just want to update that i'm now back up and running at optimal speeds. Hopefully this time it doesn't go down.

Thanks for your assistance George, and I apologize if I came off as being rude. I'll make sure to submit a positive review when I get a chance.

I just have one question. Would you be able to tell me if i'm currently running under AT&T or Covad?