Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
| Couldn't happen to a nicer company
I had them a number of years go but then the service steadily went down hill and on came the junk fees and price increases. That's okay, it happens to some companies. The problem is when I went to cancel. The retention agents were horrible and abusive. After asking nicely no less than a dozen times I was finally forced to start yelling at the asswipe "I just want to cancel" over and over and over before the douche finally got it through his thick head. And I'm not alone. Virtually everyone I've talked to who had cancelled had to run the same gauntlet. I would have considered going back if my next provider didn't work out but with that level of abuse, no way. |
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fatmanskinny
Premium
join:2004-01-04
Wandering
·Comcast Digital Vo..
·Comcast
| said by Dogfather  :The problem is when I went to cancel. The retention agents were horrible and abusive. After asking nicely no less than a dozen times I was finally forced to start yelling at the asswipe "I just want to cancel" over and over and over before the douche finally got it through his thick head. And I'm not alone. Virtually everyone I've talked to who had cancelled had to run the same gauntlet. I would have considered going back if my next provider didn't work out but with that level of abuse, no way. Ridiculous! Companies continue to make it harder and harder to cancel services. They rely on providing a high level of customer frustration (not service) to wear you down. Pathetic!
I was thinking about moving to Vonage from Comcast Digital Voice when my special is up but guess what? I won't be going there now!
Thanks for sharing, bud.
--
God saved me from myself! Thank you, Lord, in the Name of Jesus! |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | It's like these retention agents are paid by how many people they retain. |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| reply to Dogfather
The sneaky thing about canceling with Vonage is that there's a loophole in the FCC number portability regulations for VoIP providers that they exploited.
When you port a number from a telco, they cancel your service automatically. You don't need to call them or anything (unless you have other services you want to keep with them like DSL). You pay your final bill and you're done.
Not so with Vonage. They'd keep on charging you until you called in to cancel, when you'd presumably get the treatment that Skeedatl experienced. I've also heard of Vonage refusing to port numbers and holding you hostage until you called in to chat with their friendly retention folks.
--
"Think for yourselves and let others enjoy the privilege to do so too." |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Guess they were accurate when they called themselves "the internet phone company". |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to Dogfather
said by Dogfather :It's like these retention agents are paid by how many people they retain. ... you think?? |
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spamd
Premium
join:2001-04-22
Rockford, IL
·Insight Communicat..
| reply to fatmanskinny
Tell them you are moving out of their service area.
I canceled my XM radio account that way. I told them I was moving to Germany. Guess what XM doesn't have service in Germany. How ever the XM csr did ask when I would be moving back to the States! LOL.. I told him never.
But none the less I was able to cancel my account with very little hassle. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | With VOIP they would say "it worked on the internet, take it with you". |
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keyboard5684
join:2001-08-01
Youngsville, PA | reply to fatmanskinny
I called to cancel. Took 2 minutes, no retention crap.
Did something change? |
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nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| reply to Corydon
Correct. We've had multiple incidents where Vonage either simply refused, or did anything they could to delay ports. Eventually we managed to pry the numbers out of their hands - but not without a fight....
--
Nitzan Kon, CEO
Future Nine Corporation |
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canceled
@optonline.net | reply to Dogfather
they are as bad as aol when trying to cancel |
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