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fatmanskinny
Premium
join:2004-01-04
Wandering
 ·Comcast Digital Vo..
 ·Comcast
| Re: Couldn't happen to a nicer company said by Dogfather  :The problem is when I went to cancel. The retention agents were horrible and abusive. After asking nicely no less than a dozen times I was finally forced to start yelling at the asswipe "I just want to cancel" over and over and over before the douche finally got it through his thick head. And I'm not alone. Virtually everyone I've talked to who had cancelled had to run the same gauntlet. I would have considered going back if my next provider didn't work out but with that level of abuse, no way. Ridiculous! Companies continue to make it harder and harder to cancel services. They rely on providing a high level of customer frustration (not service) to wear you down. Pathetic!
I was thinking about moving to Vonage from Comcast Digital Voice when my special is up but guess what? I won't be going there now!
Thanks for sharing, bud.
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God saved me from myself! Thank you, Lord, in the Name of Jesus! | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: Couldn't happen to a nicer company It's like these retention agents are paid by how many people they retain. | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Couldn't happen to a nicer company said by Dogfather :It's like these retention agents are paid by how many people they retain. ... you think?? | |
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spamd
Premium
join:2001-04-22
Rockford, IL
·Insight Communicat..
| Tell them you are moving out of their service area.
I canceled my XM radio account that way. I told them I was moving to Germany. Guess what XM doesn't have service in Germany. How ever the XM csr did ask when I would be moving back to the States! LOL.. I told him never.
But none the less I was able to cancel my account with very little hassle. | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: Couldn't happen to a nicer company With VOIP they would say "it worked on the internet, take it with you". | |
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| keyboard5684
join:2001-08-01
Youngsville, PA | I called to cancel. Took 2 minutes, no retention crap.
Did something change? | |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| The sneaky thing about canceling with Vonage is that there's a loophole in the FCC number portability regulations for VoIP providers that they exploited.
When you port a number from a telco, they cancel your service automatically. You don't need to call them or anything (unless you have other services you want to keep with them like DSL). You pay your final bill and you're done.
Not so with Vonage. They'd keep on charging you until you called in to cancel, when you'd presumably get the treatment that Skeedatl experienced. I've also heard of Vonage refusing to port numbers and holding you hostage until you called in to chat with their friendly retention folks.
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"Think for yourselves and let others enjoy the privilege to do so too." | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: Couldn't happen to a nicer company Guess they were accurate when they called themselves "the internet phone company". | |
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| nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Correct. We've had multiple incidents where Vonage either simply refused, or did anything they could to delay ports. Eventually we managed to pry the numbers out of their hands - but not without a fight....
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Nitzan Kon, CEO
Future Nine Corporation | |
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canceled
@optonline.net | they are as bad as aol when trying to cancel | |
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