fatmanskinny
Premium
join:2004-01-04
Wandering
 ·Comcast Digital Vo..
 ·Comcast
| reply to Dogfather
Re: Couldn't happen to a nicer company
said by Dogfather  :The problem is when I went to cancel. The retention agents were horrible and abusive. After asking nicely no less than a dozen times I was finally forced to start yelling at the asswipe "I just want to cancel" over and over and over before the douche finally got it through his thick head. And I'm not alone. Virtually everyone I've talked to who had cancelled had to run the same gauntlet. I would have considered going back if my next provider didn't work out but with that level of abuse, no way. Ridiculous! Companies continue to make it harder and harder to cancel services. They rely on providing a high level of customer frustration (not service) to wear you down. Pathetic!
I was thinking about moving to Vonage from Comcast Digital Voice when my special is up but guess what? I won't be going there now!
Thanks for sharing, bud.
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God saved me from myself! Thank you, Lord, in the Name of Jesus! |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | It's like these retention agents are paid by how many people they retain. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| said by Dogfather :It's like these retention agents are paid by how many people they retain. ... you think?? |
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spamd
Premium
join:2001-04-22
Rockford, IL
·Insight Communicat..
| reply to fatmanskinny
Tell them you are moving out of their service area.
I canceled my XM radio account that way. I told them I was moving to Germany. Guess what XM doesn't have service in Germany. How ever the XM csr did ask when I would be moving back to the States! LOL.. I told him never.
But none the less I was able to cancel my account with very little hassle. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | With VOIP they would say "it worked on the internet, take it with you". |
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keyboard5684
join:2001-08-01
Youngsville, PA | reply to fatmanskinny
I called to cancel. Took 2 minutes, no retention crap.
Did something change? |
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