nitzan
Premium,VIP
join:2008-02-27
 ·ViaTalk
 ·Comcast
| reply to Corydon
Re: Couldn't happen to a nicer company
Correct. We've had multiple incidents where Vonage either simply refused, or did anything they could to delay ports. Eventually we managed to pry the numbers out of their hands - but not without a fight....
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Nitzan Kon, CEO
Future Nine Corporation |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to Corydon
Guess they were accurate when they called themselves "the internet phone company". |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| reply to Dogfather
The sneaky thing about canceling with Vonage is that there's a loophole in the FCC number portability regulations for VoIP providers that they exploited.
When you port a number from a telco, they cancel your service automatically. You don't need to call them or anything (unless you have other services you want to keep with them like DSL). You pay your final bill and you're done.
Not so with Vonage. They'd keep on charging you until you called in to cancel, when you'd presumably get the treatment that Skeedatl experienced. I've also heard of Vonage refusing to port numbers and holding you hostage until you called in to chat with their friendly retention folks.
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"Think for yourselves and let others enjoy the privilege to do so too." |
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