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syrkel2
join:2003-12-02
Galesburg, IL

syrkel2

Member

[Connectivity] Comcast limits use during peak hours for heavy us

Here is a copy of the email that I just received this morning. Apparently comcast is admitting that they are going to limit users who download large files during peak hours.

Email follows:
Dear Comcast High-Speed Internet Customer:

Comcast is committed to providing you with the best online experience possible.

One of the ways we do that is by managing the leading fiber optic network in the nation to ensure it is fast, safe and reliable. As part of our ongoing efforts to continuously improve the quality of our service, we are switching to a new network congestion management technique by the end of the year. It is focused on managing network congestion only when and where it may occur. It will also replace the current technique and will help ensure that all of our customers receive their fair share of network resources.

What does this mean for you? Probably nothing. We ran five market trials of this technique over the summer and found that less than one percent of customers were affected. So, the vast majority of customers will not notice any change to their Internet experience as a result of this new technique. During the times of busiest network use (which could occur at any hour, depending on your neighborhood), those very few extraordinarily heavy users – who are doing things like conducting multiple and continuous large file transfers – may experience slightly longer response times for some online activities until the period of network congestion ends.

As we transition to this new technique, we have amended our Acceptable Use Policy ("AUP") and posted it on the Comcast.net Web site. For links to the amended AUP, as well as answers to Frequently Asked Questions and more information about this new technique or our network management efforts in general, please visit our Network Management Policy page at: www.comcast.net/networkmanagement.

Thank you again for choosing Comcast as your high-speed Internet provider.

This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.

Copyright 2008. Comcast. All other trademarks are properties of their respective owners.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

Comcast
One Comcast Center, 10th Floor
1701 JFK Boulevard
Philadelphia, PA 19103-2838
Attn: CHSI

Sunny
Runs from Clowns

join:2001-08-19

Sunny

Re: [Connectivity] Comcast limits use during peak hours for heav

Please keep this in the stickied thread provided here ---> »The Bandwidth Limits/Congestion Management Topic