| reply to WildCat
Re: Found this on the Vonage Forum!!! said by WildCat :
"Today, 9/30/2008 the Account Management department, also known as Retention pulled all but TWO agents off the phone to reduce Churn and avoid any customer cancelation request. Obviously these two agents left on the phone could not handle a large number of calls waiting to cancel their service. It piled up to the hundreds and hours of waiting time for Vonage customers, In an attempt to reduce churn for the 3rd quarter Vonage corporate office in Holmdel, NJ would NOT let any of their customers disconnect their service. Not by trying to persuade the customer into staying by offering free months of credit or a lower rate plan, they simply let their customers wait on hold until they eventually were forced to hang up!
So, any customer that was on their last day of the 30 day money back period and tried to call in today they will be forced to stay or pay a Rebate Recovery Fee for the device ( up to $79.99) and a $39.99 disconnection fee to cancel"
This is proof to me that Vonage is in some serious trouble. There has to be some type of legal action that can be taken against this? Wonder what would happen if the FCC knew
Hey...I heard Bill Gates was giving every person on the planet that sends him an e-mail...$100.
It has to be true...because I saw it on a forum on the internet. |
