fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to WildCat
Re: Found this on the Vonage Forum!!! There is another way to cancel service in this lazy, helpless, internet society...
You write a letter and send it certified to the company stating you are canceling the service. I don't care what any TOS statement says. Your WRITTEN and MAILED statement/letter to cancel is going to trump their illogical & broken cancellation, I mean, retention system.
Many younger people here will likely flame me for this because they know no better and will make every excuse because they think that everything should be able to be handled with an email or phone call. but anyway..
...another thing to mention, why in the world wait until the last minute to cancel? If someone is taking the full 30 days to cancel, then it seems to me there was always an intent to cancel and get something free in the first place. I can tell in the first day, even week, if the service is going to work for me; should be the same for anyone else. To wait until the last hour is plain silly and causes much of people's own aggravation when their plans are foiled. |
 dnoyeBFerrous Phallus
join:2000-10-09
Southfield, MI | A letter followed by my prompt refusal to pay will get the account ended quite nicely. Just remove your credit card from their billing system.
I bet it cost them more to open and process your written request that it does a web request (which they dont have) or a phone request.
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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