Rob2647
join:2008-08-12
Rochester, MI
 ·Vonage
 ·AT&T U-Verse
 ·Comcast
| Issues, still...
Still having random drops with the service. Starting to think it cannot be fixed.
I noticed I keep getting some of the same error messages in the event log. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| Horrid. Keep calling them out until they identify the source of the problem.
What do your stats on this page look like?
»gateway.2wire.net/xslt?PAGE=J03
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AT&T U-Hearse
Your funeral. Delivered.
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Rob2647
join:2008-08-12
Rochester, MI
·Vonage
·AT&T U-Verse
·Comcast
| reply to Rob2647
It was a pretty smooth ride for a few days, but that stopped the other day. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Any rain in your area when this went bad? |
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Rob2647
join:2008-08-12
Rochester, MI | reply to Rob2647
No, no rain today. It died out on us 5 times in a matter of 30 mins tonight. |
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djrobx
join:2000-05-31
Valencia, CA | reply to Rob2647
Your stats look quite good when it's working. You're not a fringe case. Hopefully they can track it down.
--
AT&T U-Hearse
Your funeral. Delivered.
|
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Rob2647
join:2008-08-12
Rochester, MI
·Vonage
·AT&T U-Verse
·Comcast
| reply to Rob2647
What has me guessing, is why none of the past 2 techs ever looked at the event log in the RG when you would think that would be one of the first things they would do. Both techs looked over the stats. The second tech reassured me this should not be happening. |
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Rob2647
join:2008-08-12
Rochester, MI
·Vonage
·AT&T U-Verse
·Comcast
| reply to Rob2647
Hey folks, I'm working on a hunch here. I noticed every time in the RG event log there is a UDP Port Scan Detected the service cuts out. This would explain the Unknown inbound session stopped log entry that follows. Is this something the RG's firewall is doing to keep the RG from being hacked? Keep resetting the connection to prevent a possible hacker access?
Would it be worth while for me to have AT&T change my IP address? |
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apeface
join:2000-09-16
Mckinney, TX
·AT&T U-Verse
1 edit | reply to Rob2647
They dont need to look at the RG stats. There are more detailed ones they can pull from their own laptops.
If they change the RG, you will get a new IP. Maybe one of the people around here that works on the equipment facing the customer could answer the question about the RG rebooting, but I have never seen or heard of it doing that.
The RG's used to crash, back in the begining, because of a flood of messages from the firewall about session limits exceeded, then it would reboot, but that has been disabled. |
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Rob2647
join:2008-08-12
Rochester, MI | reply to Rob2647
I'm on my second RG right now. My IP did change, but the issue is still happening. Now just as often as before. |
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apeface
join:2000-09-16
Mckinney, TX | reply to Rob2647
You can post to the direct forum for someone there to take a look or you can pm me your account number and I will try to see if I can find anythign wrong on the part if the network I work on. |
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Rob2647
join:2008-08-12
Rochester, MI
·Vonage
·AT&T U-Verse
·Comcast
| said by apeface  :You can post to the direct forum for someone there to take a look or you can pm me your account number and I will try to see if I can find anythign wrong on the part if the network I work on. Thanks, I'll shoot you that PM asap. |
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Rob2647
join:2008-08-12
Rochester, MI
·Vonage
·AT&T U-Verse
·Comcast
| reply to Rob2647
So the tech came out. I explained everything the other 2 previous techs have done. He puts in a ticket for a line tech to come out. The regular tech noted that RF interference from CFL bulbs could cause the RG to randomly reset. I almost laughed at the guy, cause it sounded highly unlikely.
Line tech cleaned up some wiring issues he noticed in the junction box 15 feet from the house. He stated I'm getting a very good signal, so wire length is definitely not an issue. So I'm hoping that this fixed the issues. |
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