Why does speed upgrade cause contract restart? in DSL Extreme http://www.dslreports.com/forum/r21242700 en Thu, 26 Nov 2009 18:26:24 EDT Thu, 26 Nov 2009 18:26:24 EDT Re: Why does speed upgrade cause contract restart? http://www.dslreports.com/forum/remark,21243796 dslx_gm : fareal -

The representative you spoke with was correct. In most instances if you make a change to your service including upgrade or downgrading and are currently under a one year contract you will be required to renew for another year. You can find the options that are specifically available to your account by going to »www.dslextreme.com/members. From there select the modify subscription link on the left hand side. That will show you all of the packages and options that are specifically available to you.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/remark,21243796 Thu, 09 Oct 2008 23:25:38 EDT Re: Why does speed upgrade cause contract restart? http://www.dslreports.com/forum/remark,21243738 fareal :
said by MTB See Profile :

They told me that it was not a problem if you are upgrading a service.

They never told me that a contract would restart.
I was told that by one rep via their chat support as well. But I confirmed two other times via email and via chat-billing support and they both said the 12 month contract would restart.]]> http://www.dslreports.com/forum/remark,21243738 Thu, 09 Oct 2008 23:12:26 EDT Re: Why does speed upgrade cause contract restart? http://www.dslreports.com/forum/remark,21243710 MTB :
They told me that it was not a problem if you are upgrading a service.

They never told me that a contract would restart.]]> http://www.dslreports.com/forum/remark,21243710 Thu, 09 Oct 2008 23:05:25 EDT Why does speed upgrade cause contract restart? http://www.dslreports.com/forum/remark,21242700 fareal : I have had DSL Extreme's basic 768/128 DSL ($18) for six months and I would like to upgrade to the 3000/768 ($30).

Why will this cause my 12 month contract to restart?

I obviously don't mind paying the additional $12 per month, but I would like to avoid the contract restart since the cancellation fee is quite hefty at $250. We are currently renting our home and I'm not sure how much longer we plan to stay here. I would hate to be stuck with that cancellation fee if we did have to bail. It would basically mean I would have paid an additional $20 monthly for my DSL service if I had to cancel.

Anyone at DSL Extreme listening and willing to help out a happy customer? I left a good review for you guys here at DSLReports :D]]> http://www.dslreports.com/forum/remark,21242700 Thu, 09 Oct 2008 20:00:16 EDT